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February 2024 by Jonathan Nolan
Well maintained and well organized with care
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February 2024 by Penny
Jkyre Swoll and his team provided outstanding service. We could not be more pleased with brakes, rotors and calipers replacement service Jkyre recommended and completed at the end of the business day when we arrived late in the day. Jkyre was friendly, professional and promptly provided his team's analysis and estimate to resolve our van's problem. He went out of his way to obtain the parts required from another location. We were the last customers of the day, and Jkyre and his team worked diligently and efficiently to complete the job before closing time. Again my wife and I greatly appreciate the time and effort to get us back on the road as soon as possible. We will strongly recommend Jkyre and Pep Boys to our friends and family.
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January 2024 by angel rodriguez
I wanted to write this review to explain the difference between someone who works towards really helping a customer over someone working to get a paycheck. I took my vehicle over just for a simple oil change and inspection. The manager who approached me greeted me but greeted me with an aggressive tone. He asked how he could help me and I asked how much for an oil change. With just a short time up at the counter he mumbled something under his breath and proceeded to rude and sorta sarcastic. Didn’t seem interested in helping or anything. Before I could turn to leave a gentleman by the name of JKyre and I’ll never forget this gentleman assisted me correctly by greeting me and asking that I give him a chance to make things right. He took my information gave me a deal for the oil change because of how rude his manager was and inspected my vehicle. Not sure if this is based off commission but he earned my business. He showed me what could be done today and what I would need done later so I wouldn’t break the bank. I urge if he is the assistant that he be promoted to store manager because this place would have never earned my business if it wasn’t for JKyre. Great customer service, very professional and efficient. Will bring my vehicle for the rest of the work but only if he is there. Please disregard the other manager if you attend this store and ask for JKyre.
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January 2024 by Annette Eising
Thank you Pep Boys! Needed my tires balanced after a mom & pop place messed up my tires badly. Was in and out in less than an hour. Now my truck drives like a dream. Friendly staff that cares. Would highly recommend.
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January 2024 by JERRY Deese
Over priced.
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January 2024 by Alizè Lopez
Great customer service!
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January 2024 by Daniel Taylor
The assistant manager Jkyre is awesome at his job and his team seems very knowledgeable been coming here for over a year will definitely keep coming back as long as Jkyre is still here his customers are first and foremost left my mechanic of 5 years to come and stay here when it’s not broke don’t try fixing it can cause more damage
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January 2024 by Gailanne Havenner
Great, friendly, and caring people work here. They managed to get my hard-to-find tire. Thanks!
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January 2024 by Dawn Marquez
I came to pick up my vehicle at 4:10pm as it was ready for pick up and there was no one waiting ahead of me. The store manager, Bill, struggled for over 20 mins trying get me cashed out. First, the bill was higher than quoted, then the bill was almost double what was quoted. The manager, Bill, seemed a bit stressed and flustered by the situation. Thankfully, Jkyre was able to step in and help get me cashed out with the correct quoted amount and in a timely manner…. what a blessing that Jkyre was able to step in and help relieve the poor manager, Bill. Bill also answered the phone a few times during the course of my interaction in the store and I heard him tell one client “Some Pep Boys do transmissions, but we don’t because we’re a smaller shop and can’t do them”. As a manager myself, it’s never a good stance to put down your place of work … there are ways to say things that don’t diminish the image of your own workplace. I myself may have said something to the effect of, “We’re not currently available for that particular service, and I can help you find another location close by that can accommodated you, if you’d like.” Bill mentioned in the beginning of our interaction that he has just taken the position, so I’m hoping this might be a good educational moment to help his future interactions go more smoothly. Pep Boys is my mechanic of choice for all 4 of my vehicles, so I won’t let this little hiccup ruin a terrific streak of great interactions that I’ve always had at this Pep Boys location before today.
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January 2024 by Erica Johnson
I called Pep Boys this morning to get prices for a brake change and was happy to find out that the price was fantastic but that they also had an appointment today too. They got me in this afternoon which was a surprise how fast I could get it done. Once I got there not only did the manager say he was waiting on me but the mechanic also said he had a bay waiting for me. Keep in mind I was there 10 mins early. From the time they pulled my car in until the time I left took a total of 30 mins. I have been absolutely pleasantly shocked by this shop today. From the prices, to the quickness of getting me in, all the way to the great conversations and speed at which they took care of my car. My mind is blown at how amazing this shop is. While I was there I took advantage of getting prices for other repairs I need done on my car and I will say that they'll have my business forever. Thank you everyone who was at Pep Boys today and took care of my car. You guys have the best attitudes and I can see why you all work so well together. It's like a well oiled machine at your shop. I'll see you again soon
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January 2024 by Tabitha Adair
Love Pep Boys
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January 2024 by Frank Oliveras
Had a great experience with Jkyre Swoll at Pepboys. He was very courteous and knowledgable. I would highly recommend this location great customer service.
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January 2024 by Rick Wormuth
A Plus!!! service by Manager Jan 02,2024 give this man a raise and co car. This by far best experience I have had at any pep boys from NY to FL You won't be disappointed one bit
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January 2024 by mike sussman
Super fast service! Awesome friendly staff
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January 2024 by Alyssa Engler
They always do a great job! Had my tires done and then an oil change the next day! Good service & fast!!
