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March 2022 by Kristi Dill
Absolute worst customer service I’ve ever had in my life. This company promised to tow our boat and trailer with blown tire and rim within a 1-3 hr window. After waiting 4 hours we still hadn’t heard from them. When we finally got a hold of management they said they couldn’t tow the broken down trailer until the next day even though we were promised otherwise earlier (all the while we are broken down side of road at 3am waiting on them). Furious, but with no other company that could tow the large rig that we had, we decided to keep waiting. It is now 14 hours after they said would be there and they are still not here as promised. When called again they said it was going to be another 1-3 Hours. So nearly 18 hours later they say they will be there but I am holding my breath. I cannot believe how awful of an experience they are giving us. Not once have they called us to apologize or update us with when they will arrive. I’ve had to call repeatedly and have been given nothing but lies. Do not use this company!!
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March 2022 by Mirlande Jean
So today I made the mistake of running out of fuel while drivning on the freeway. Called Quincy's Wrecker Service and they arrived within 10 minutes with a fresh tank of fuel. Really appreciate the service. Highly recommend this place.
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March 2022 by Melissa Manseau
I had a terrible communication problem with Quincy wrecker. I was connected to their service through Allstate motor club for a flat bed tow. We waited on the side of the road for almost 2 hours when we called back they had not sent a flatbed. All of the phone reps were nice enough but not enough action to update me. It was getting dark so I needed to get me, my teenage son, and our German shepherd to a hotel for the night. I was told a flatbed was on the way and that I could confidental leave key and car as we climbed into an uber for the hotel. I called back 3 times up until 11pm trying to get confirmation that the car had been successfully towed. Each time I was told that they couldn't reach the driver. I received an automated text message at midnight that thanked me for my business and to call with any questions. I assumed this was my confirmation. I called the BMW dealership of Ocala in the early morning. I was shocked to learn that my car was NOT on the lot. Several phone calls and HOURS later they finally got ahold of the driver who said he got called away for a police job and never towed my car! Most importantly, he didn't tell anybody and was unavailable ALL morning. COMMUNICATION non existent. That driver should be trained to communicate. I trust the company to tow my car without me there; and left the keys! Thank goodness nothing was stolen to my knowledge. I ordered a tow to rescue my car from a different service and I immediately called Allstate to tell them to remove Quincy from their list. To this moment I have not received any contact from Quincy apologizing for this situation. BAD customer careService: Local hauling
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March 2021 by Keyle O'Dell
Frank is da bomb! Replaced my battery in a jiffy and answered all of my annoying questions. Whenever you need a towing service, you can definitely call them.
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March 2021 by Justen Cameron
Good, friendly service to tow my car to the dealership in Ocala. Quick service and arrived when he said he would for an early Quincy's Wrecker Service.
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March 2020 by Billy Padgett
They wanted $164 dollars to tow my car 5.4 miles and they are only 0.4 miles from my address! MADNESS PURE MADNESS talk about over pricing!