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August 2025 by Hanna A.
Very nice store, excellent staff, Excellent customer service! They spent a lot of time helping me find shoes that would fit my son, & work with school uniform guidelines! Caring people, thank you!
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August 2025 by Jane Buck
Rack Room Shoes is sending me emails for product purchased in store by another individual I don't know and in an area of the country I have never been. I have called the customer service number for the 2 times this has happened. The first time this happened was in June 25. The second Aug 25. I have spoken with a supervisor BOTH time and they tell me it has been fixed. Then I receive another confirmation...or worse a marketing email. They're not taking privacy seriously.
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June 2025 by katherine zuniga
Pablo is always helpful he really cares
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June 2025 by E W
Got some shoes order for me when I was at the store , wore them for about 3 weeks , these sketchers hurt my heel so bad , I’m still hurting , got a replacement shoes from them , the lady was super nice and helpful , brought them home , one shoe is wider than the other . Not only my first pair pretty much hurt me , now these ones are just a waste . Back to my old shoes . Don’t think I want to even try again .
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May 2025 by Dorothy Norris Partain
Our family has been getting all kinds of sneakers and sandals at Rack Room shoes for decades. No matter what state we lived in. From east coast to west coast. From when my sons were little, and now our grandkids. You definitely can't beat their BOGO 50% off or other sales they na6 have. Plus, be a member for free and save even more.
Just took the hubby last week to get his BOGO 50% off and was able to use an additional $15 off.
Seriously? Where else are you going to get name brands and 2 pair for a little over $100? NO WHERE!!
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January 2025 by Alex Rivera
This store made a mistake on pricing and refused to honor it . The associate was going to honor it but when she went to get approval from the manager, Jessie King the district manager refused even though it was their mistake. He said it was because the signs got mixed up. When I told him to check the cameras since I felt he was implying I switched the signs he said it didn’t matter because the correction would be too big of a loss of money for the company. Please do not shop here.
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December 2024 by Bridgett Edwards
Good service
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November 2024 by Popo G
Lots of shoes
Good prices
Helpful staff
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October 2024 by Heather Jones
Very disappointed in the shoes I purchased two months ago. I take very good care of my things and for these to already be falling apart after two months is not acceptable! People work hard for their money and when buying things like shoes quality is very important!
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October 2024 by Jonathan Duffany
I would rather go barefoot like Fred Flintstone, then ever come back in this store again! Everything it’s mislabeled and even when you show them, they pretty much don’t care and tell you that you were wrong even though it’s right in their face!
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October 2024 by Msmystique01
I went to this store in the mall today (10/05/2024) to buy my baby her first pair of sneakers. They had a lot of options for her so I was super excited and proceeded to look. I found some Nike sandals that I liked and started to try them on her. I noticed they had a security thing on one of them and it looked like it would hurt her foot if I tried them on with it, so I asked an employee if it was possible for them to remove it so that I can try them on my baby and get a better idea of the fit. My daughter was in her stroller so I followed the employee to the front to wait for her to remove the thing so that I can try them on my daughter right there. As she hands the sandals back to me she tells me that she will need me to stay right here to try them on because they can’t have me going anywhere with the sandals as she gestures at the front door. I told her I was not going anywhere that’s why I followed her up there and positioned my stroller right in front of the counter. That just irritated me because why would she feel the need to say that?
I didn’t ’t appreciate being treated like a criminal when I was only trying to figure out what size would best fit my baby.
If Rack Room shoes are so worried about theft maybe they should hire more people and train them on proper customer service. This was my first and last time going into that store, and I would not recommend it to anyone I know.
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August 2024 by Fallon Meekins
Visited this store in the mall to go back to school shoe shopping for my 3 children like we do every year. I gave the girl my number and she brought up my account and I asked if I had any coupons. The girl told me NO, then I proceeded to ask her how much do we have to spend to get coupons because we go every year and should have some saved up. She wasn’t sure and said I didn’t have any so I checked out. Then immediately after I scanned my debit card the lady next to the girl checking me out asked a man if he was a loyalty member and they had a $30 off $149 or more coupon. I was like what?! I just asked and she said no. Then this girl Becca, who wasn’t checking me out or having any conversation with, proceeded to say with an extreme attitude “I ain’t getting in trouble for no ones coins”. I had to go back in with my husband for them to refund me and get the $30 off coupon. I asked what her name was and she said it don’t matter she won’t be there next weekend anyways??? Then she starts running her mouth to the point the manager was telling her to be quiet. Never in my life has some mall worker been so disrespectful and ratchet. Also, the bogo deals are misleading because 70% of the shoes are full price and not included in the deal. Save yourself a headache and go literally anywhere else!
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April 2024 by Kathi Scarnato
LOTS of great selection !!
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February 2024 by Lakisha Rivers
I shopped here a few times and deals are pretty good. Today, when I called before I went to pick up my sneakers, the lady said she called but only got a busy signal. When went, they store had the wrong number. The point is, they need to make sure to have the right number. The number I gave them is right on the paper, so how did they get a complete different number than the number on the paper. If you are going to work fast be efficient!
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January 2024 by Yoelvis Cruz Cueto
Super the place
