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March 2024 by Mike L.
GREAT customer service and outstanding selection. They have boots I couldn't find in other stores around here. The price and quality is better than others as well.
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January 2024 by Capri Humphries
I came looking for boots and Hailey was so helpful! I have extremely high insteps, so finding a pair to fit comfortably was definitely a chore. Hailey is extremely knowledgeable about how the different brands they carry fit. She was so patient, as we went through numerous fittings. Next time I am back in Ocala, I will definitely stop back in.
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December 2023 by Bill Barker
Not sure what has changed here. Been coming here for years. Staff is not very friendly. Tried to tell me a new pair of Justin boots that was renailed on the bottom and had empty nail holes was normal. I still bought a pair of boots but definitely not like it use to be.
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November 2023 by liz cruthers
Kristina was fantastic! I came in for a hat for Halloween and she took me right to the women’s hats, asked a few questions and within minutes I had a reasonably priced hat that looked good. Kristina made it fun, quick and easy. She was great. Highly recommend the store and Kristina!
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November 2023 by BRIAN KIRBY
I got there a little late but the staff was very accommodating. Great selection of boots and jeans for men .
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October 2023 by Kirk Rhein
Autumn provides great service!! Great products. I am from out of town and wanted to get some great western gear. My wife and I left very happy!
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October 2023 by Gregory Ungs
Well staffed, attentive (& patient) service, excellent selection.Highly recommended
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October 2023 by Lewis Stokes
I am always amazed how when I am looking for something. The salesperson always picks out just what I needed. As if they know me personally.They are always so friendly and helpful and they make the shopping experience enjoyable!
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October 2023 by William Willis
First visit at Russell’s boot store! Mike was awesome and great prices!! Thank you!
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October 2023 by Brandon Allen
i brought out 15 year old family El Patron Stetson to be cleaned and shaped, Kristina is the only one to have touched this hat in over a decade, and she worked magic on this old hat, shes back to jet black and formed as if it was new. She will be the only one to touch this hat, period. 10/10 would recommend
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August 2023 by Dr. Bethany Dixon
Christina was amazing. She helped me find the perfect shirt to match the coolest boots. I couldn’t be happier.
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July 2023 by Fernando Gaspar
Thanks, to kristina she made my shopping experience a pleasure. Will continue to keep shopping with her.
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July 2023 by Devon Brown
I would like to thank Kristina for her amazing customer service today with helping me find a t-shirt and also shaping my hat a couple of weeks ago.
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June 2023 by Laura Knox
Called & spoke to one of the girl's that works there. Wanted to trade a pair of boot's that were a gift to my daughter because they were to big. No I did not have receipt or box. Was told to come up (which I'm 45 mins away) to trade them for a different size. Get there & told no they can't take them because they have scuffs on the bottom & they were worn. Well I can assure you they weren't because they are a size to big. Go to a different boot store & yet I see scuffs on there's & they are fine. Screw Russells & their rude staff!! The boot's were completely fine & no reason they couldn't take them. I will never give them my business again.
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May 2023 by Stephen Sandler
Terrible customer service! Ignored by staff, who appeared more interested in their smart phones and gossiping amongst one another than helping customers. Manager acts like the store is his own home, and that the customers are invading his space. If y’all are serious about western wear, go anywhere else.
