-
November 2023 by Nethranjalie Dissanayake
I would say that this was a very pleasant experience. Both Nelson and Mike were amazing and they helped us with our purchase. Nelson kept us updated about the offers and deals and helped us to get the best discounts possible. Amazing and fabulous service!!!
-
August 2023 by Tony Hill
The worst experience I ever had, they said it was a new bed and come to find out it had been used and bed frame is know good am out of $1400.00
-
August 2023 by C K
Had a great experience with Gerry! Came in with sight set on a particular bed. Gerry helped familiarize me with this choice and No pressure regarding more expensive models. Also, helped with pillow choice. Gerry has great follow up, knowledge, and was extremely helpful. Thank you Gerry
-
July 2023 by Dick Smith
I needed a Bedframe and Box spring. I couldn't order online and had to go to a store. I paid almost as much for shipping as the product and have to wait over two weeks. I should be able to buy this and pick it up at the store saving $250. Not with Sleepnumber I guess. Makes me second guess my bed purchase!!!!!!
-
June 2023 by Belinda Orner
Nelson at the ocala fl store rocks I ordered on line. Incorrectly and he was on it. Called me to make sure all was good and helped me get the product that I needed !!
-
June 2023 by Sue J.
Great customer service. We love our sleep number bed. C-4 w a topper is a good option.
-
May 2023 by Janet Russo
Sales person was very informative a nice. Not pushy. Thoroughly explained everything.
-
April 2023 by Bob Dees
Our SleepNumber pump died over 2 months ago and we have been waiting for a replacement pump - yes, we have had NO bed for 2 months. Today I received a flyer from this store asking me to buy another bed!! Really?!?!?!?If you want to spend a lot of money and not have a bed to sleep on - this is for you!!
-
January 2023 by Stacy Hall
Highly recommend Jerry, very informative and patient and thorough during our buying process.
-
November 2022 by Carrie Thrailkill
It was literally the best customer service I have had in years. Michael was amazing and took his time to help us get the best sleep number product to fit our needs. Thank you
-
October 2022 by Holly W
Nelson is one of those people who knows his stuff and gives 10/10 amazing customer service. Any establishment would be lucky to have him as an employee. Knowledgeable, kind, witty, funny, accommodating. He made the experience comfortable and fun. He absolutely made the sale. Looking forward to my new temperature controlled mattress. Thanks Nelson!
-
October 2022 by Linda Johnson
We walked into the store and was greeted by Wilson who gave us an education on a few of the beds. We felt we were totally informed about what to expect on the bed that we decided. He is an excellent salesperson who does not pressure you. We made a decision to go with the newest bed out. We have not had a delivery yet but looking forward to having a good nights sleep.
-
September 2022 by Donna Pearson
Easy to shop and compare beds. Prices are high just like every thing these days. Employees are knowledgeable and helpful.
-
September 2022 by Vicki Tomlinson
Riska a valueable asset to you company. I appreciated how she took care of me, never acted inconvienced
-
July 2022 by Donna Rae H.
Paid for my new 360 Smart Bed on April 15, 2022. Soonest delivery date they could give me was June 8th, but I was pretty excited, so I scheduled delivery. Around June 1st I received an email stating they were having supply chain issues and couldn't deliver my bed until July 23rd. While not super happy, I still wanted the smart bed, so I sucked it up with my old bed for another 6 and 1/2 weeks. Beginning about July first, I began to receive emails and texts as reminders for my delivery, with instructions to prepare for my delivery. Hooray! I followed all of the instructions, including REMOVING MY OLD BED, to get ready for my new, smart, luxurious, wonderful bed. My delivery window was 8:30-11:30am. On July 23rd, my ONLY day off, I waited patiently, forgoing my grocery shopping and other chores, I was SURE they'd show up and I could get my things done after the bed was delivered. NOPE. At 2:30pm I began calling Customer Service. Where was my bed? On a truck, they said. Where is the driver? Let us try to contact the driver, they said. No luck! The driver was not available. I told them this was my only day off, I had waited over 90 days for my bed, I had removed my old bed, and I really needed that bed! And I had plans for the afternoon! They could not guarantee anything because they couldn't reach the driver. I said, well, what if we rescheduled? They said well we can see what's available if you cancel this delivery. Ok, let's do that! Next available delivery is August 1st. NO! I can't wait that long! Well, my delivery for today was already canceled (this is the SAME PHONE CONVERSATION). Can't you un-cancel it, I asked? It hasn't even been 5 minutes! NOPE. Too late, too bad, I LOSE. Next available delivery date is August 1. I told them I was out of town that day, ANY OTHER DAY would be perfect, just NOT August first. Well, we'll go ahead and put down the first while we try to see if we can get a different day for you, they said. We'll call you back, they said. Guess who didn't call me back? SLEEP NUMBER. I waited 3 days, and called them back. Now I have to explain all of this to a new person. Which I do. They said, unfortunately, there is no available delivery date before August 1 and the next delivery date is August 18th. WHAT? I have to wait over 120 days for my bed, PAY INTEREST ON MY BED, and now I HAVE NO BED? I'm absolutely d*** for getting rid of my old bed before the new one showed up. True. But I'm even DUMBER if I don't cancel this order. Do yourself a favor, DO NOT BUY ANYTHING from SLEEP NUMBER. Worst. Customer. Service. EVER.
