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November 2023 by Charles Whitaker
I recently purchased a 2019 GMC.Had a couple issues I wanted Sullivan to look at and give me there .professional opinion.I wanted the transmission checked out .I brought truck in on on 11-20-2023.I didn't get the service advisor name but he was last desk on the left.My truck still under warranty.I tried to explain the issues I'm having.He said that's normal,that's normal.Oh it's your tires and wheels.No matter what I said,That's all normal.Wrong.I can tell he didn't even wanted to put my truck on a lift to check out.His exact words were I will look at it.Wrong words.I wanted it checked out.I new he wasnt willing to help me.I wasn't about to leave my truck there.I went to Palm Chevrolet.Hands down difference experience.Jeremy at Palm Chevrolet was 100 percent more professional.Maybe Sullivan Service is fine.I just got wrong service advisor I guess.Customer beware.
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November 2023 by John Viola
Had a great experience. Staff is Awesome from my salesman Wayne to the finance process which was smooth. Special thanks to Wayne, Joe and Enoch for another great experience. This is the 7th car I have purchase from here and they never disappoint. Would recommend 100 times over.
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November 2023 by Debra Cole
I bought a 2017 Chevy equinox, Gurshwin was my salesperson. I can't praise this young man enough! We had to wait on a part because of a strike. He kept me informed every other day. The whole staff are extremely polite and informative. I will come back here for my next vehicle and will recommend them to anyone looking for a vehicle ?
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November 2023 by Daniel D
Beware their advertising is a scam. After advertising a car with a sale and cash price equal to the MSRP, quoting this same price to me on text and email, they added almost 30K to the buyers order.\n
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November 2023 by Jonathan R.
My experience at Sullivan GMC Buick here in Ocala Florida was nothing short of exceptional. Car shopping is typically associated with stress and anxiety, but Sullivan GMC Buick managed to completely redefine the process, making it an enjoyable and even fun experience. Stephen, my salesman, displayed a high level of professionalism and knowledge, ( ok, maybe not "high level" LOL, but he was nice), making sure I was well-informed and comfortable throughout the entire journey. He went above and beyond to cater to my needs and preferences.However, the real standout at Sullivan GMC Buick was Anthony, the finance expert. His expertise and dedication were truly impressive. Not only did he guide me through the financial aspects of the purchase seamlessly, but he also added a touch of delight to the whole process. Anthony's exceptional service deserves special recognition, and I believe he should be duly rewarded for his outstanding performance.Sullivan GMC Buick here in Ocala stands out in the automotive industry for its commitment to customer satisfaction and professionalism. If you're in the market for a new vehicle and want a top-tier buying experience, I wholeheartedly recommend Sullivan GMC Buick. Your search for a reliable and enjoyable car-buying experience ends here.
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October 2023 by Katy S
Just wanted to send a big Thank You to Stephen and Anthony for going above and beyond to provide a great experience. Stephen was very friendly and helpful and definitely not the typical pushy sales person. Anthony in finance was very helpful as well and got every little detail worked out perfectly so that I could bring home my new car. Love my new Envista. Thanks Guys!
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October 2023 by Andrew Capesius
Amazing experience, worked with me and my credit score. I’m only 19 so finding somebody to finance me was a challenge to say the least. Reece was amazing, wasn’t pushy simply answered all the questions I had and found the best deal for me. Will be coming back for my next car.
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October 2023 by Jonathan Miles
Everyone was professional and helpful. We love our vehicle and had a genuine pleasant experience at the dealership. I want to add that we negotiated a deal over text and phone calls, and the deal was exactly as we discussed.
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October 2023 by Carol Fye
We have been coming here to get our Chevy Silverado serviced for the last year and a half and we have nothing but good things to say. Bobby is awesome and a pleasure to work with. We won’t even touch Palm Chevrolet down the road anymore. We hope we have as good of an experience in the sales center when we trade our vehicle in for another lease.
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September 2023 by Taylor Carter
Stephen was absolutely phenomenal!!! Highly recommend and I got the car of my dreams all thanks to him. Definitely will be recommending him to everyone !!
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September 2023 by Kayla Jones
STEPHEN is THE salesman to go to! He even gave me his cell phone number if I had ANY questions or concerns. AND BOY DID I! I am one to constantly ask a thousand questions but without any hesitation or attitude at all, he helped me with a big smile on his face. :)He fought for me to give me the BEST price! I couldn’t have asked for a better salesman and couldn’t promote him enough! By the way, if you love someone who likes to make you laugh lol please see him! He will have your belly hurting from laughing so much ?Thank you again so much for being a saint the entire time! I absolutely LOVE MY CAR and will always tell people to go to him! ??❤️
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September 2023 by Mike Delehanty
BUYER BEWARE!!! Service was good, sales department is terrible - purchased a Certified Pre-owned 2018 GMC Sierra in January 2021, dealership never reported it to GM as a CPO unit. Had a breakdown recently, repair not covered under powertrain warranty, was promised by Zach sales manager that I would receive a powertrain warranty either through GM or 3rd party warranty company for the remaining 10,000 miles, or get refunded the certified preowned fee that dealer would have paid to GM...4 days have gone by and I'VE HEARD NOTHING BACK FROM THE DEALERSHIP!!! As a result of their lack of communication, and after owning 12 GM vehicles over the last 20 years, I will NEVER purchase another GM vehicle.
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September 2023 by Travis Roberson
Went into Sullivan Buick GMC Truck today 09-23-23 after receiving a call from STEPHEN about a truck. Arrived around 3pm. He originally wanted to show me a F-150 with a 4cyl engine, i told him over the phone what i was looking for exactly and why i needed what i wanted. I was Previously approved for a F-150 from Hgreg in Orlando that i was heading to go look at. The Truck there was under 33,000 and was in the financing range. of vehicle i qualified for. Took a chance that Mr Jones would be able to get me a truck without the drama you normally get from dealerships. there business card states Completely Satisfied That is a JOKE.My Woman caught him outside before he showed me the F-150 with the 4cyl engine. BC she knew i wouldn't buy it. She seen a Silverado that screamed perfect. So he brought it up. I looked at it. It checked off all the wants and needs of a vehicle. It was priced at 35,000 . above my pre approved loan from outside source.He Convinced me to run my credit that he may be able to get me a better deal and save me the drive to Orlando. Told me that credit companies like Equifax and experian doesn't drop if its multiple credit checks from same type of loan like auto or mortgage. Well he was wrong. my score dropped over 70 points. I only know that because i pay for equifax and experian for the data. I said ok no big deal if he can finance in house. but no they wouldn't make it work at 750 a month took vehicle left me at desk for 15min before i just walked out. I DO NOT RECOMEND ANYBODY TO USE THEM. Not only did i not get a vehicle there i didn't get a Truck at HGREG in orlando because of the wasted time in Sullivan's Buick GMC.
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September 2023 by Dallas Deaton
Sullivan Buick GMC Truck is probably the most professional and courteous car dealership I’ve dealt with in nearly 40 years of buying car from a dealer. From Joe, our salesperson, to the parts department, to the service department, everyone was very professional. Oh, and they serviced our Envision an hour faster than was quoted.I would definitely recommend this dealership for your next auto needs.
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September 2023 by Bob L.
Sales person was rude. Acts as though they don't need to sell. Manager was smart A..I'm local and will never do business here.Going to Tampa GMC and Costco while in town. Double win for customers!!!
