Truist is a bank formed through a series of mergers, which some long-time customers have found upsetting. The bank has experienced operational problems, including significant holds on deposited checks that customer service centers could not resolve, requiring branch staff intervention. However, some staff members are noted for being professional, courteous, and providing excellent customer service to solve these issues. While there were a lot of problems at first, the bank is now seen as moving right along by some, with potential to become a great company. For health and safety, services have been adjusted, with drive-thru teller services, in-person visits by appointment only, and select branch closures.
I don’t have an account here but have needed to cash one of their customers checks there and if I need to switch from my bank I would go here because of Kira Mula she made my transaction very enjoyable and fast I am thankful for tellers like here
June 2026
Cindy M has been such an incredible help to me. She is always so kind, and incredibly knowledgeable. I am so thankful for her guidance.
December 2025
All the staff are knowledgeable and kind. They go above and beyond...
