Truist is a bank formed through a series of mergers, which some long-time customers have found upsetting. The bank has experienced operational problems, including significant holds on deposited checks that customer service centers could not resolve, requiring branch staff intervention. However, some staff members are noted for being professional, courteous, and providing excellent customer service to solve these issues. While there were a lot of problems at first, the bank is now seen as moving right along by some, with potential to become a great company. For health and safety, services have been adjusted, with drive-thru teller services, in-person visits by appointment only, and select branch closures.
