Truist

Banks
Hours: Truist is a bank that has made temporary adjustments to its services to prioritize the health and safety of clients and staff. This includes offering teller services only through drive-thru lanes, requiring appointments for in-person visits, and closing some branches. While the staff at Truist are described as very nice and helpful, there are concerns about being understaffed, leading to long wait times for banker services. Clients have experienced issues with debit and credit card security since the transition from SunTrust, prompting some to consider switching banks, although they find it challenging to do so. Teller services receive praise for their excellence, but clients recommend checking for busy times before visiting for banker services. A recent experience involved a large deposit that faced a 10-business-day hold, raising questions about the policy's necessity. Despite these concerns, clients appreciate the supportive staff and the overall service, particularly highlighting the exceptional service provided by a personal banker. While there are areas for improvement, many clients express their intention to stay with Truist, hoping for enhancements in service efficiency.

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1. Ocala, Florida