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March 2024 by JPeter Fallucco
Great customer service
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March 2024 by Abelardo Abyad
Great experience.. best customer service
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March 2024 by Melissa Smith
Melvin is a horrible person and sales person he was rude had a bad attitude and very of putting. I went in was joking around he was a jerk. I do not recommend this establishment and they lost my service …. I will be changing carriers.
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March 2024 by Shonice Hill
Love the experience everytime I go in. Tony is so knowledge and nice , and alway willing to help
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March 2024 by Julie Diaz
Great store! Very helpful and patient. Helped me out big time and saved me money
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March 2024 by Amanda Perry
Worst experience EVER. Buyers beware. This location is NOT a T-Mobile location, and their employees are not trained properly. When their employees make a mistake instead of the manager Yasieo making it right by the customer he kicks the customer out of the store. I have already called T-Mobile to report this behavior because they do have a huge T-Mobile sign out front representing T-Mobile's name. Thank God for the corporate store in the mall they were able to fix all the issues that the Maricamp store created. For knowledge if you purchase a phone with T-Mobile, they have a buyer's remorse program. Which means you can return the phone if you are not happy with it (I believe it is 14-days). Do not let them run it through warranty that will void your buyer's remorse option. Hope this information saves the next person from having to deal with the frustration we recently had to deal with.
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March 2024 by Joshua Perry
This store tried to scam me and when I caught them in the act they kicked me out of the store. The manager is a coward and a scam artist. Whatever you do DON'T SHOP HERE!!! Little do they know the B.B.B. will be contacting the owner. On a more positive note the corporate store inside the paddock mall was able to undo all of the policy infractions that this store did and resolved all my issues. This is not a TMobile store they are a 3rd party company or of Texas. Straight garbage...
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March 2024 by Carrie King
Haley was amazing! So kind, polite and extremely helpful! So grateful for her help! I am really enjoying my new phone and can’t thank her enough! Be blessed!
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March 2024 by Mimi Grippi
thank you guys for all yout help !! you awesome abelardo ... excellent store
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March 2024 by Jay Pooh
Worst store in Ocala !!!
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March 2024 by Tiffany White
This is the worse store I have ever had to deal with, i purchased a phone and plan through them a week ago I got the s24 and a iPhone 13 my s24 phone has been freezing and not letting me do anything on the device….i called customer service and the informed me that I was within my buyers remorse period and I could return the phone to the store and they would replace the device I went to the store twice and both times and they refused to return the device. The one worker simply said “just wait 6 days and you can make a warranty claim.” I spoke to a manager on the second day and he once again refused to return the phone even though I was still in the “buyers remorse “ period. The manger didn’t want anything to do with helping me with my device he acted like he didn’t even care, some customer service, I have called customer care 3 times and they keep saying that the store is supposed be able to do this. I have called the store multiple times and no one seems to want to pick up the phone. This store is horrible!!!! Also when I signed up they never told me what plan I was getting or anything….all I was told was that I was getting Netflix included in my plan. This store needs to do better and possibly get new employees who want to actually help there customers instead of worrying about sitting around and not doing a damn thing!!!!
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March 2024 by April
Tony is the absolute best! His upbeat personality was refreshing. He laid out all my options and how much that would make my bill. Even got me upgrades and discounts I didn’t know were possible. I won’t go to anyone else
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February 2024 by Иван Сидоров
I travel quite frequently in and outside the united states. And I needed to get a phone I can use in the US. Yasiel (Store Manager) was beyond helpful and knowledgeable. aswell with his staff good vibes all around I definitely recommended this location for your T-Mobile Needs
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February 2024 by Sandi Palma
Excellent customer service and store ... thank you AB for all you help
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January 2024 by Tony broccone
Very smart employees
