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December 2023 by Kimberly Day
This company started out okay, a little pricey and their techs could be hit or miss rude. When. My grandmother wanted to cancel her contract, she was taken away from other family members and sweet talked into a bundle deal that she did NOT need. They then stopped sending techs out to treat outside, but according to their end they have. I offered up our cameras as proof that no on has been out in quite some time. They now say they've suspended her account due to non payment and won't send someone. That's all my grandmother wants, is to pay for a job being done and it's not, yet this company still wants your money. Go with Dan the Bug Man, he won't do you like this ever.
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December 2023 by Cristy Lombarski
Excellent service and great people, even when my dogs insisted on saying hello. Had termite service same day. Feel comfortable my house is in good shape.
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November 2023 by Sammy B
Paid $1700 to this company for basically nothing. I had signs of rodent activity in my attack space. I called for services and techs came to my home to set traps and said they’d follow up but never did. I called again about the follow up because I was having the same issue. They came out again and set traps but never showed up for the follow up. Several weeks went by and I called again since I was having the same problem. I was told that no one was available for my area and they’d contact me when someone was available. About a month later frustrated because the issue has worsened I called for a refund and to cancel my contract. I was told I’d get a $180 refund for the renewal fee I already paid and a partial refund for the other amount since it was so late in the year. I received neither. After calling several times I was told they credited my account $180 instead of providing the refund and that I’d also not get anything back from the other amount. Why give me a credit when I asked to cancel services? There is a difference between a credit and a refund! I want my money back!! I will never recommend this company. I suggest to go with a smaller more local pest controlcompany if you want to receive adequate service. A complete rip off. I feel scammed to say the least.
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October 2023 by Bethany Hutchins-Kristen
We had Michael Meyer come to our residence yesterday and he was great. He was punctual and I was running late. He was kind and aid he was happy to wait till I got home.I explained our problem areas, he was attentive and addressed them. He was very professional and friendly. Would highly recommend him for your job!Services: Spider extermination
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October 2023 by Elibett
Terminix has been very helpful. They have helped to get rid of many unwanted bugs including termites and fleas and many more. Their employees are also very helpful. Micheal Meyer was our latest help around the house and he was awesome! I have chickens and dogs and he was able to take care of the insects without the animals getting harmed by the products. I thank him for his honesty and the use of different products that are safe for the animals. It was great having him as help. Very professional and kind! Praise the LORD Jesus Christ for sending His servant! And thank you terminix for all the help we have received from you and your employees.
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September 2023 by Luca Carlino
So Giovanni was absolutely phenomenal. He was on time, super professional and overall amazing. He took a detailed look at our place and really just took his time. I’ve had not so great experiences with other pest control. Not this one! His personality was awesome. Overall just a phenomenal employee. I would ABSOLUTELY recommend this place!Service: Bug & insect extermination
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September 2023 by sharon shoaf
Jorges was fantastic. I was completely educated about how to prevent further infestation. We have done all the prevention suggestions that he recommended. Please send Jorges to us again.Services: Home inspection
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September 2023 by Tanner Salcido
I've had multiple issues with scheduling treatments. I scheduled an appointment for a retreatment that I took off time from work to go attend to. They instead scheduled an inspection. When I tried to get the situation fixed nobody could seem to get me rescheduled. I was told I would receive an email about an appointment but never did. I called again and they told me I have to wait 3 business days to hear back from the local branch. That means since today is Wednesday I wouldn't hear back from them until Monday. This isn't even the only bad customer service incident I've had with these people. The customer service is a mess. They are indifferent and seem incapable of doing something as simple as scheduling an appointment.Service: Cockroach extermination
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September 2023 by Mary-Meraki Esser
Seuraj has the most upbeat, uplifting personality that I have met in quite some time. My entire home loved his presence, energy and spirit. What a beautiful human being. Kelly had answered all my calls and questions. You can literally hear her happiness through her tone. She is the very first person that I have called for questions about services and pricing that didn't make me feel like I was bothering her to do a job that she is receiving compensation for. She sounds highly energetic and upbeat. She is truly an excellent first impression for your crew and brand. She was very patient and knowledgeable. I truly enjoyed her assistance, just delightful. Suraj? Our pest control person is more than welcomed anytime for service. We actually would prefer his energy and vibrations here in our home He too has a very happy and upbeat vibe. Last but, not least Brandon the outside Technician was very attentive and very professional during his inspection service. He answered all of my questions and concerns. I was very impressed with his approach regarding future suggestion for Termite services to be added to our homes care. His approach was forthright, highly professional and well conducted in manner. I am truly happy to have made the change to Terminx Pest Control. The only thing that could have made this experience better, is if it was free! I would have anyone of these personalities over for coffee. Exemplary Customer Service was truly given. We truly feel positive and respected about our experience. Thank you. It's truly difficult to open my front door anymore. Or, waste my free time by Q&A over the phone anymore. Your Terminx Team is spot on, A+ and a 11 out of a 10! Excellent Management hired this team.
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September 2023 by Courtney Conner
Seuraj is our tech and he is the best!! He explains everything he does and is very informative. He always puts a smile on our faces, thank you for all that you do!!Service: General pest inspection
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September 2023 by AJ BARHOUSH
Excellent employees and service. They were responsive to my needs. Zak is thorough and does detailed treatments. Travis and Jason were also very helpful. Special thanks to the people who installed the insulation material, they did a perfect job, especially Stephanie and the actual installers, whose names I can’t recall . They are the heroes a very difficult job.Service: Home inspection
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July 2023 by Nicole Huckins
Terminix is great!! Our technician Mr. Seuraj Babwah was absolutely amazing!! He is the only technician we want!!Services: Spider extermination
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July 2023 by Judy Judd
I really like my Terminex man was glad to see him again. Want to KEEP HIM AS MY TERMINEX MAN.
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July 2023 by Kayla T
We have had many times now that they have not showed up when they where scheduled to come, I called multiple times they have told us that there was somebody that’s no longer working in our area and they’re trying to find somebody else but due to us being in the contract we should have somebody here! I called to reschedule and they said they said that they scheduled somebody and no one came, but they said it wasn’t properly by somebody which is not an excuse! We have giant spiders in the front yard and black widows in the backyard where our kids and dogs play and they seem to not care at all even though we are paying them a lot of money every month and they only come every three if that! Definitely don’t go with this company it is not worth your money and time and effort to get your house treated properly!
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June 2023 by Neil Noble
Where do I begin. Zach is the best. He came and really did an exceptional job going through my mother’s house and pointing out anything he found and treated the areas where it was needed. He explained to us about what not to do so the insurance policy doesn’t get voided. I feel my mother is in good hands so when he returns I don’t need to be with her. Normally I’m there when people are in her home. Cason who did the initial appt has a great personality and easy to talk with. Both men are great Terminix techs as well as decent human beings overall. Glad we went with your company over the competitors.
