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March 2024 by Niya
Very odd experience. I don’t feel like I got what my items were worth. Was told they could sell the shoes for $40 a piece and I would receive $20, I gave 3 pairs of shoes plenty of clothes and a toy. Only got $40 back then when I went to get my money they seemed annoyed, they tried to play it off as a joke but I see through that. Very sarcastic not sure if they are “African American friendly” I was even asked do I want all my change … of course I do, why wouldn’t I. Also You have no way of knowing what was sold, nothing was returned to me. I wouldn’t go back.
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January 2024 by Kelsey Broadbent
My daughters and I love this store!! I have been shopping and consigning with The Monkey Cage for a couple years and it has surpassed my expectations. They do their best to take items that will sell and benefit both of us. I find high end quality items at a great price. It’s also a fun place to stop in and get the girls a little toy as a reward or let them buy something with the money they’ve earned.The staff is always friendly and goes above and beyond to make sure we feel welcomed. The girls can play and check out the fun toys as I shop.The store does have a lot of inventory which is a blessing and they do a great job managing so much….. I always understand when they do not take things that I think would sell because I trust they know their business and make decisions that will profit everyone.I am thankful for this sweet little shop and recommend anyone with littles to stop by.
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January 2024 by Meyana Ford
PLEASE BE AWARE!!!!!! They steal your clothes and lie and say they will sell them but when you got up there or even call about your items they give you some bogus excuse about their new system. I went and gave them PLENTY boys and girls clothes, toys and shoes, name brand clothes juicy couture and all and they said my items don’t sell. But yet couldn’t return my property to me. This is a big scam and I want others to be aware of this!Edit:I stand on what I said they steal your items. The owner only want to speak on Juicy Couture items speak on all the other property that I brought high chairs, toys other clothes, shoes that made the cut to be sold but yeah I didn’t receive any kind of money for them. $45 does not cover nowhere near the items that I brought when I brought a plethora of items so whatever you feel you need to explain to anyone about my review is irrelevant. Like I said you guys are scammers and everyone needs to be aware of the way you run your business. Thank you.
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January 2024 by Emily Hudson
The first time I visited The Monkey Cage I was highly impressed. The store was clean and well-organized, the prices were fair and the items were in good shape, but what really set the business apart was their strict quality standards- it is often hard to find secondhand toys and games complete with all of their accessories, but The Monkey Cage's policy of accepting only either complete or almost complete playsets really set them apart. This strict quality control set them apart from ordinary secondhand stores, so the next time I was looking to buy some used toys, I was eager to return.Upon my most recent visit, though, I was sorely disappointed. The store was hectic and overcrowded, with items piled on top of one other and blocking walkways- several items were unreachable without climbing over store inventory, which of course as a customer I didn't want to do. What was really disappointing though was the abandonment of any type of organization or quality control. I bought a pair of playsets for my niece while we were there, both playsets were being sold together and when I purchased them I was instructed to get the accessories from the front desk. When the woman behind the counter handed me the bag of accessories, I asked her if they were the accessories for both playsets or for just one, as the bag looked a bit light for two sets. She was very dismissive with me and said that "she just threw everything together" for both sets and that of course that was the correct bag. When I arrived home, though, I found that I was missing the accessories for an entire playset, though by then the store had already closed for the day. When I called the next morning, the same woman answered the phone and was very snippy and dismissive with me when we tried to explain what had happened. She initially refused to even look for a second accessory bag and insisted again that she had given me everything, but after fifteen minutes either she or one of her coworkers found the bag of missing accessories mixed with some items from a different playset. I had to leave for work by that point so my sister had to make a second trip out to get what was missing, and while she was separating the items into the correct bags, the store clerk snidely told her not to "take what didn't belong to her." The only things she took were things I PAID for, things the store clerk PROMISED were in the bag she gave me initially. The entire interaction was unprofessional and it was insulting to be called a thief after already having to make a second trip out just to correct a mistake the store made after I SPECIFICALLY ASKED the day before. There was no apology given for the wasted time and rudeness, and the woman working there seemed like she was angry that I insisted we get the items I paid for and didn't receive.Overall, though The Monkey Cage may have initially been a good business model, it seems that over time the commitment to quality has diminished- and it is no wonder the staff cannot find anything, everything is so crowded and disorganized that it's difficult just to walk around, let alone maintain a business. I will not be back to The Monkey Cage after this. It is disappointing to see a once-successful business spin out of control by abandoning the very principles that set it apart.Edit: In response to the owner, I would like to say that yes, I was courteous in person. Believe it or not, you can be civil to people whilst also being upset. It is also not the mistake on its own that frustrated me. What's frustrating is that there were multiple opportunities to avoid it. When I initially asked about the bag upon purchase, the person I asked could have taken a second to check the bag instead of waving me off. Better organization within the store would have avoided the mix-up to begin with. The person that answered the phone the next day could have looked for the missing pieces right away instead of spending fifteen minutes arguing. At the very least, the store owner could have refrained from snide comments when my
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August 2023 by Darlene Dempsey
Clean,Friendly,all around AWESOME store!
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August 2023 by R S
Hello All, I have been a longtime follower of the Monkey Cage. I have 5 children and have outfitted them all through the last 15 years or so…. Most everything I need is there. I find there staff courteous, gracious, and always willing to help. As a woman of color, I cannot imaging anyone being treated inappropriately or in a racist manner. Most of my church congregation shop there as well, not to mention the owner has helped us to create a nursery and play room for entertaining children of our families during Church Service.I always reconsign my children’s clothing, games, toys etc…that are still in good condition that they can’t use anymore. The quality of items there and the prices are top notch, and then to be able to get some money back when the kids have out grown things or no longer play with certain toys is just an added plus. I can’t recommend this store and the wonderful owner enough. Thank you for all you have done for me, my family, my friends, and the community. God Bless!
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August 2023 by michael depriest
Nice selection but very high prices for a thrift shop. They also just ignored our family standing there waiting to pay so we left our items and left.
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August 2023 by Ladi Manns
Was there today for a car seat and decided to leave because they “seriously racist”‼️ Sad part is it only causes self destruction and no one truly cares therefore it’s best kept to yourself. We’re all responsible for our own hearts and shall reap what we’ve sown, but to each its own! This place is nice but the front desk staff isn’t! I’ll say negative 1 on the stars because customer service makes any business and it’s lacking in that area big time here. I googled baby stores and this was the closest to me as I passed through Ocala,Fl.
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July 2023 by Leeanne Nelson
The Cage Monkey is an awesome place. The employees and owner are great. I would definitely recommend going in if you haven’t already. ?
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June 2023 by Elaina Jung
The owner is awesome! I love buying and consigning. They have great name brands and the store is very clean.
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March 2023 by Athaliah Mahfouz
It's okay but you might as well go buy the items brand NEW INBOX. And hand me down clothes for this price I'd rather drive to DAYTONA AND fill a bag for 10$ on Fridays ? or buy new never used clothes
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February 2023 by ashley king
my daughter got a silicone reborn baby for Christmas and we went in for her to go shopping the 2 ladies were so nice and helped us with everything we needed. ?
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December 2022 by Lynda Pleasants
Love this place. Well organized . Great prices.Outstanding ladies to help find items, etc. Look forward to going again !
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September 2022 by C S
I love this place! Everyone is so helpful and nice. The place is so organized. I always find great deals for all my kids, they even have maternity clothes! First rate! 10 stars! Thank you ladies
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May 2022 by Louisiana Carmona
it's too expensive! and the deal is not good at all! compare the price with the totally new product and sometimes it is even lower price
