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November 2023 by Bill Lown
Very busy place
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September 2023 by Sponge Bob
This U Haul was night and day better than the U Haul store we rented the truck from, far from Ocala. This U Haul dealer was much better. But still not what I would consider a business that wants my business in the future.The person who checked me in was fairly friendly. Although I did feel like I was going to be arrested while I had to stand there during the check in procedure , while they searched for anything that I could be charged extra for. Thankfully, I brought the truck back in better condition than when I picked it up. I returned it much cleaner than , I received it. I also brought it back with more fuel than it came with.Watch your contracts when renting. The other dealer put it in the contract that it had a certain amount of fuel that it needs to come back with. But as soon as I pulled out on the road, the gas level dropped quite a bit. So I had replace gas that was never there for in the first place. I did not have time to go back and argue. So take a picture of the milage and gas level. Don't make my mistake and be in too much of a hurry.And not providing the truck with a full tank makes everything more difficult. I see it as a way for U Haul to save money by putting it all on the customer. Then they can either charge you an exorbitant amount of money for any gas that they deem missing, or get you to put free gas in their trucks that they can charge others for who don't replace it to the prescribed amounts. A very shady business practice. Few people will be able to bring the truck back with the exact amount of fuel. But you could if it started and ended with a full fuel tank.Anyway,I was released from custody and allowed to leave. But I had to go inside to retrieve a receipt. They will not hand it to you when you're released after the truck search. No they tell you to go inside and retrieve it yourself.Anyway, to be fair to these people performing their job. I'm sure they are told to do things a certain way and they have to do what they're told.Unlike the first U Haul dealer where I picked up the truck, no one was condescending or insulting at this U Haul. But the check in did make me feel like a criminal, and I had to wait to prove my innocence.Bottom line is that the truck was loud and uncomfortable to drive. But it did the job I needed, without any issues that really delayed me in anyway. U Haul's business approach is spelled out in the name. They expect you to do everything, and pay for as much as they can possibly get you to pay for to maximize profits. So understand that and do everything you can to protect yourself from U Haul.
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August 2023 by Cristina Hamill
After Budget screwed us by not having the truck we needed (after not calling us and letting us drive 40 miles to them) this UHaul place actually answered the phone on a Sunday, looked around for a truck for us and CALLED ME BACK which no one else did. Got the truck and they were super helpful and kind during a stressful move. Leaving the area but if anyone needs a rental this is the place to get it from….
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June 2023 by Mais Kassas
They were very helpful. Way more than staff of other branches. I'm so thankful for all their help and understanding. Their service is outstanding.
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March 2023 by Benjamin S
Best ever. I will always choose this location when I am in need of U-Haul services.
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January 2023 by Bossman Unwanted
Good people
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January 2023 by Hector Baldaguez
Awesome treatment and very friendly
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October 2022 by sweta patel
Easy availability
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September 2022 by David Smith
This is a small U-Haul dealership the owner was not there both times I rented a trailer delt with some random person in the back and they took my payment over the phone
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May 2022 by Fernando “NiCoyaFlyer” Romero
Amazing Place to Rent A truck. Friendly staff. Everything is Great. Quick and Easy Process. They have a sweet pup :D
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March 2022 by celtic one
If I could give a lower review I would. 1 star is to good. I had work come up and cuss at us in Spanish and walk up on us in a very non-friendly manner with fist doubled up because we said a truck was unsatisfactory. I would avoid this place like the plague.
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September 2021 by user host
the woman who works there was really nice and helpful i will definitely rent from them again
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August 2021 by Dr.A. khan
Good prices
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June 2021 by Philis Ripley
Great hideaway place but friendly fast service. Reliable teucks.
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June 2021 by Shelly Shippam
Great personal helpful
