-
January 2024 by Erika Porter-Pitts
I would honestly rather move all my belongings individually from Ocala, Fl to Seattle, Wa 10 times on foot before I would ever give U-Haul another penny.Ps. Val is a mouth breather and my 7 week old newborn has better conflict resolution skills than she does.
-
January 2024 by Ray “Straight 6 Projects”
This location is well stocked, They always have a trailer.
-
November 2023 by John Buerman
A nice experience overall. Folks are very helpful and it feels genuine . A pleasure to do business with. I have no issues with recommending this location as their well equipped to handle the job you have before you.
-
October 2023 by elét elan
One thing I usually loathe about uhaul is the time waiting in line. Here, both my checkout and in were super quick and easy. They have equipment other do not. Even though it’s out of the way to me in general, I’m coming here from now on.
-
September 2023 by Hector Tolentino
can't used my rental. My car was scraping on the ramp and on top of platform on auto-transport. Called customer service, they can't helps me and indicate to returned to the same store first thing in the morning.Went to the store and the employee was very rude, indicate "that's not the way he wanted to start his day", can't do nothing, because manager wasn't answering his calls" when he had issues trying to open the door. Actitudes was like he don't even care, even when he sees on my reservation that I called for my issues. He just stated to call the manager or come Tuesday.Went Tuesday and the manager don't want to or was not at the office. Same employee called the manager and mentioned that i was there seeking to speak with him and referred to me as disrespectful way.Never met the manager and he didn't gave a full refund, just on the auto-transport. He didn't refund the truck rental or the insurance on both.Definitely will not returned to this location and will bring my business elsewhere!!!
-
September 2023 by Shang Chen
Three unfortunate events lead me to not recommend this place to any of my friendsPros:Alex is a nice guy.Cons:1. I had bought insurance with the unit online. On move in day, I decided to upgrade for a larger unit, but due to miscommunication, the insurance wasn't transferred over because they thought I had personal renter's insurance. I didn't catch this until later2. They put down my phone number incorrectly3. The assigned entrance pin didn't work for me until I had someone fix it for me4. Due to one of the lockers having a lock misalign with the hole, it was very difficult to open my garage. I had to put 20 pounds of downward force in addition to pulling a small metal tab in order to open the garage. It was claimed to be fixed, but it still wasn't by the time i moved out.5. Floods happen. My unit: 346, was flooded during a large storm. Due to them not having my phone number down correctly, I wasn't contacted. Not even email was attempted. I checked on my stuff a month later only to find that half of my stuff was thrown out by the insurance company. Due to problem 1, I had no insurance. $1000 worth of stuff was lost6. Days can go by before someone answers a phone. I called every 2 hours for a day and a half before I could get a hold of someone7. It's very apparent that Michael is apathetic and unhelpful
-
September 2023 by Lindsay Chastain
Rented a storage unit from this facility for over a year and had an impeccable experience. The staff was always courteous and willing to work with me, especially Jeremy Caldwell, his customer service went above and beyond, as he went out of his way throughout the duration of my rental to answer any questions and address any concerns I had. I can not recommend this location, and Jeremy especially enough.
-
September 2023 by Patrikk Hammer
This place is a damn joke. The loser up front, Michael, with the red beard told me "I hope your equipment isn’t here so I don't have to go get it.", to my face, with someone else with me. HEAVENS. YOU HAVE TO DO YOUR JOB. AHHH. SO HORRIFYING. GOD FORBID.
-
August 2023 by Andrew Carlisle
We have rented a covered 50' storage unit for the last 5+ years at this facility for our rather expensive motorhome. Prior to the current Manager/Owner, Brandon, the facility was kept in good condition and management was responsive to tenant's concerns. Since this new management took over the outside gravel storage area's condition has deteriorated with water & mud filled potholes prevalent all over the grounds and especially where our MH is stored. Using our space has created deep, water & mud filled ruts where the gravel has been compacted and all around our MH and throughout the covered areas there is slime and algae that is dangerously slippery and keeps our camper and tires filthy as well as being a health/safety hazard. A good amount of the time the gates are broken or not locked at night, so the area is not secure 24hrs. I have several times requested, both in person to Brandon and his staff as well as via email to him for more gravel & algae/weed control for our space to remedy some of these safety and performance issues and have been completely ignored or told that he would "look into it". During one of my discussions with him, while some new gravel was being put in the general driving areas several months ago, he informed me that he would "check with Corporate" to see if they'd buy some; there's been no response or action on that request either! Over the last couple of years the rent has gone up while the condition and management of this facility has gone down. YES, this is the most reasonable cost for a covered boat and motorhome/camper storage facility in the area BUT it is the worst condition facility of this type I've seen in the area with the most unresponsive management I've found and highly recommend you not do business here until changes are made. We are glad to be gone and wish all the other tenants "good luck"!
-
July 2023 by Roxy Garcia
Awful customer service, don’t keep their reservation or will adjust in their benefit but no under the customer advantage. Will make reservations and then don’t have the equipment available and treat you like: oh well… it is what it is.
-
July 2023 by Heather Jones
Well my Boss reserved a truck and it was FREAKING DIRTY SAND IN THE SEATS, TIRE LOW !! WTH
-
June 2023 by Julio Baez
We rented a van from here, very nice vans and the staff is okay, very quick precess and the explain everything very good. The return prices was quick and easy.
-
June 2023 by Bryan
Waited 45 minutes for someone to come into the office and get my trailer only to find out they had transferred my reservation 15 miles across town even though the U-haul system still showed their address as the pickup location.
-
May 2023 by Scott Despain
Low prices on covered storage and they also have a RV septic dump. Convenient location, friendly staff.
-
March 2023 by Charles Lugenbeel
I dropped off my over priced truck after moving. I understand it was early. But the guy there needs more customer service skills that lake today with the younger
