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February 2024 by Viviana Marchi
Small branch. Excellent customer service.
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January 2024 by Jennifer
I really wish I could post this with a zero star rating. The two men that were working the registers were not only rude but more concerned with their shift being almost over and that someone needed to come release them. I used to work retail so trust me I do understand. However, to completely dismiss and degrade me as a customer that’s a whole nope for me. Also some guy came in to return underwear and the guy behind the registered sniffed it! Yes that’s what I said sniffed it my mother in law and I couldn’t get out of that store fast enough. I’ll stick to online shopping.
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January 2024 by Sally Perrotti
Excellent customer service
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January 2024 by Aimee Henderson
This is the worst VS store I have ever been in and I have been in a whole lot of them. They dress like the just rolled out of bed. Stuff thrown everywhere. They definitely need an over haul!!!
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January 2024 by Juan Guerra
Very bad attitude on the part of the saleswoman Sara, she should be thrown away, terrible attitude, really.
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January 2024 by Wayne Cram Jr
Lots.to.look at
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December 2023 by Catherine S
It’s a Friday night in December, just 3 weeks until Christmas, and at the Ocala Mall store there is only one cashier. The line is long, and not one other employee is coming to help. Way to prepare Victoria’s Secret! In case you forgot, customer service still matters.
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November 2023 by daycare queen1
I worked here. All of us stole items from the customers coming in. The GM encouraged it.
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November 2023 by Daryelle Vowell
Always love the girls here... Becca was great!
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October 2023 by Laney DaSilva
For a first time shopper at Victoria’s Secret, it was a terrible experience! Walked around for a bit and wasn’t offered assistance, at check out, the girl seemed to be hungry as she was on her phone ordering her enchiladas with extra cheese. Not even a simple “hi, how are you?” from her. Asked for any available coupon, she coldly said “we don’t have any.”First and last time purchasing from them. Bath & Body Works is where my money will go for any fragrances.
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August 2023 by Lance Woodring
My wife loves the store
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June 2023 by Courtney Hawks
The customer service here is an absolute joke. Went in today for an exchange after an already bad experience a few weeks ago. I went in to purchase a certain bra, the gentlemen working stated they no longer sold that bra and it had been replaced with something else. When I got home I looked online and instantly found it, even said they had some in stock in ocala. So today I go to exchange and they tell me they don’t carry in store. This was after I waited in line 10 minutes and they said go pick something else out. So I go back to the register and they say it’s been past 30 days you have to do an exchange. This was after waiting another 15 minutes in line. I ask to do an exchange with an online purchase, they say okay no problem. She looks and the system is down then says find something in store. All of the staff looked like they rolled out of bed wearing sweats and tank tops. The lady running the register asked multiple times if someone else could open another register with no response. Better management is needed. I left and went to another location.
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May 2023 by Sandra Rogers
I had a very helpful experienced staff member help me find exactly what I went in for. His name was Kevin and he looked at me and directly knew my size. As I was in a hurry, I appreciated that he knew his customers and his merchandise so well. I was in and out in 15-20 minutes. I highly recommend this Victoria's Secret in the Paddock Mall, Ocala, Florida. The store was very clean and orderly. I've been there in the past when nothing was nice or folded. Thank you Kevin
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November 2022 by Christina Craven
I ordered 3 bras with under wire and they were great. I had them for a few years. I ordered 3 more of the same 8 months ago. They are less quality, less material and the wires have come out and now they are useless to me. I will pay good money for a good bra but not happy with these.
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November 2022 by Diane C.
I am running more and needed another jogging bra because of humidity. You gone through several. VS is the best for me. I found one and the sales person pulled it. She pulled the wrong size, wrapped it, and didn't even notice it didn't match the other bras in size I purchased. I am an hour away. Next time I will double check their work. Return trip needed. Bummer. No running this morning. I have never had to check a VS order before.
