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January 2024 by Shantana Lewis
Poor customer service. Including the pharmacist
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January 2024 by Jeff Morford
Absolutely the worst pharmacy in Ocala. Never have anything ready and always have an excuse. Go anywhere else !!!!
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November 2023 by Judy Spina
Scripts are never ready on time. They give you a time when to pick them up, but you have to wait 20 or 30 mins longer than the time they state. Unacceptable. Very poor customer service in the pharmacy.
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November 2023 by april flynn
They do not get important medicine out in a timely manner and then they lie and say it takes hours to process.
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October 2023 by Ocala Online Sales & Marketing
I've had consistently poor experiences at this Walgreens location. The customer service has been subpar every single time. During my recent interactions, I found myself waiting on the phone for over 45 minutes, only to be transferred repeatedly. It seems like there's a need for significant improvement in customer support training at this location.These are people's health and lives they are dealing with, not just selling burgers and fries. If I had the option to rate them, it would be a -10star rating. WOW
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September 2023 by Sponge Bob
I visited this Walgreens late summer 2023. Actually I have been there a few times at this point for small things. The store and parking area all seemed decently clean and organized. Although this store always seems to be fairly busy. Its location to multiple housing communities may be the reason.Although I did not pick up any prescriptions, the person I drove there, did. They found that everything went smooth with no issues. I did see that was a line at the pharmacy itself. So I took a seat and waited as they waited their turn.This Walgreens had most of the normal things one might expect, including a small food section, both frozen and non. One thing that didn't thrill me was witnessing a fairly long check out line at the front of the store. It seems one cashier isn't enough. Any delay only made it longer, as I witnessed.Other than that, this Walgreens, so far seems decent.
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July 2023 by Shreyan Dwivedi
Each and every member of this entire store works extremely hard. The pharmacy team is the best, for the amount of staff, and the overwhelming amount of prescriptions and medications, they somehow make it work. Hats off to you guys, I have seen you working, you break your legs and back for every patient that stops by.Thank you! To all of you.
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June 2023 by Tatyana Suvorova
I've been trying to get my prescription filled here twice and each time the employees have filled it with a substitute without consulting me even though my doctor has put BRAND-ONLY on that specific prescription. They had mentioned that their manufacturer/provider does not like working with the brand I need so they keep substituting it. I've been stressed this whole week of not getting my prescription and they just won't listen. The time before this when I went to get my first refill here it took TWO WEEKS for them to finally give me my prescription and I had to talk to two different managers on numerous occasions until I finally got it. I will be running out of my prescription soon and will most likely have to switch since this is poor costumer service on their part. I shouldn't have to stress like this about not getting my medication.
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June 2023 by Toni Chmielewski
They have a great supply of beauty supplies and cosmetics ? etc etc and cold and medical supplies and prescriptions
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March 2023 by Penny Davis
Excellent cleanliness in the bathroom!! Thank you Walgreens
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February 2023 by ISMAEL Diaz
Great service, friendly people.The photo processing center does very good work.
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February 2023 by Natalie Adams
This Walgreens is always busy, but the staff at the pharmacy were outstanding. Polite, professional, and just super nice. For as hard as they were working, just blew me away.
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November 2022 by John S.
This has to be the worst of the worst Walgreens and thats saying alot. I typically go to smaller locally owned pharmacy rather than the larger chain and this Walgreens is a prime example of why. I've had to go to this Walgreens a few times to pickup something for a friend and they are consistent at providing horrible customer service. This review is exclusively what happened my last visit on November 23, 2022. It all started with waiting 40 minutes in line a drive through with only 2 cars in front of me . I was picking a prescription for a friend which yes was a narcotic and I can understand they need to be handled differently. So in addition to the 40 minutes waiting in line they took 20 minutes looking for it only to be told that the lost the prescription yes lost a narcoticThe cashier at the window said they would have to fill it again and that they are kept in a time release safe and that would be 20 minutes and I needed to come in. Reluctantly I did however the 20 minutes quickly became 90 minutes. I sat there in the pharmacy waiting area in shock of what I was witnessing. First they were about 5 people in line and no one greeted anyone for 3 to 5 minutes while they talked about something they watched on TV the night before. Than another cashier was on her cell phone talking about what she was going to do for Thanksgiving when the pharmacy phone rang which she let it ring for about 6 times only to answer and put them on hold while she continued her personal call which she continued until someone walked up which the caller was still on hold which she finally answered. The saddest part of this it took them 6 hours to fill the prescription. There is a CVS just down the street with much better staff, I had my friend move their prescriptions there.
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September 2022 by Florence Perez Arriaga
I was starting an injectable medication. I was called saying my medication was ready for pickup. My husband went picked it up and when he got home with my medication there were only NEEDLES in the bag. I called the pharmacist and he stated that my medication was not approved by my insurance. So ok then, why would you prescribe NEEDLES w/o medication? He stated that’s what my doctor ordered and that I should call my doctor. What the heck do I need these needles without the medication!!!!! I guess to get $24.00 from me?
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July 2022 by Mark Aguilar
Worst walgreens pharmacy. Customer service does not exist here. I called to get a prescription filled and 2 days later I was infomed that the prescription was ready for pick up. I go to pick it up and its not ready. The "pharmacist" in the window told me to maybe come back in 30 minutes it might finished. I come back they closed 15 mintues early. I come back when they open the next day and now im told that it wont be ready until 10:00am. I come back at 2:00pm and it is still not ready. Needless to say you are better off getting your prescriptions filled at a pizza hut.
