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October 2023 by Kayla Vega
I am new to the area I needed to fix a few things first they did not have anyone who spoke Spanish and the person who attended us at the door was very rude and told us that we could go to another bank where there were people who spoke Spanish very bad service
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September 2023 by Noelia Valencia
I'm new in town, needed to make some changes in my daughter's & my account.All I can say from my experience is that the few employees I spoke to & the ones who took care of us were amazing.Starting with the branch manager John H. He was very professional, helpful & great sense of humor. Also Alberto & Felix. I felt very comfortable, all my questions were answered & helped us make the best changes in our accountsI'm glad this wil be my home branch & looking forward to getting my banking needs done. ?
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August 2023 by Tim Nance
The customer service at this branch is a joke. Ran my wife in circles over a simple deposit put in the night depository. Said personal accounts could no longer use it. ( we have been using it for 3 years without any problem) Made her drive back to the bank, gave her the documents back, and had her hand them to a teller. The managers here are terrible. They do not deserve your business. Do yourself a favor - Go anywhere else.
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June 2023 by mary atwell
Have been a customer for twenty eight years . I had a fraud on my account and went into the bank to be assisted with the problem. I was told by the bank manager that they don't do that. I ended up Taking all of my money out of the bank in order to not have to go through fraud again
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May 2023 by Top10 Now
This the only wells fargo where the employees dont listen. I told that old Spanish lady today i want the money from my business account told her several times and she still looked confused and took it from my other account. My god why so hard to listen... only location with this problem gotta repeat yourself 100 times... And they always look like they hate there jobs.
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November 2022 by Norm Patterson
I recently opened an account with this Branch. I was very impressed with the service I received. The Personal Banker assigned to me was most helpful and professional. The atmosphere at the bank is that of an organized well-run establishment. The personnel at all levels is welcoming and diligent. Excellent bank!
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December 2021 by Chrissy Smith
I called the bank because my account was hacked immediately after I left there, my banker was not there. I usually meet with Katherine who is wonderful but was not in. I spoke with Jordan who was so disrespectful and rude. This is why bank has bad ratings. I asked for Mgr and he would not transfer me! Filing complaint
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November 2021 by User Unknown
I have been a customer with Wells Fargo, before it was ever Wells Fargo and was Wachovia. Over 15 years of being a good customer. As of late, I've been so disappointed with this company that I have moved all of my money from Wells Fargo to Florida Credit Union. Every time I call the branch office, I get rude customer service, or I have to sit on hold forever. If they do answer, they send me to one of their out sourced phone customer service people in the PHILIPPINES! Wells Fargo has always acted like they were an AMERICAN company and yet they send me to another country for customer service where the people can barely speak English. I would not recommend Wells Fargo to anyone.
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November 2021 by Jeremy Garcia
Very rude! Staff member had an attitude her supervisor was not any better. I will be pulling all my money and closing my account!
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March 2021 by Deborah S
We went to the drive through to deposit a check and we were in line a long time. There were alot of cars in line waiting. When we finally got to our turn the teller says our systems are down you can wait or go to another bank. Why would you not come outside and tell everyone instead of making them all wait all that time only to be told systems are down. Ridiculous!!
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December 2020 by Doors 0.
I went to Ocala to pick up my RV so I stopped to pick up some money from the inside. 2 clients were before me they got served quickly n no questions asked When my turn came up I gave my ID n my bank card I put my pin I signed the withdrawal slip and I thought it is over as always when I go to the bank Five minutes later this lady still checking my ID then all of the sedan she started asking me question she said for verification I need to tell her my SSN I said no Why are u asking me for my social she said I need to present 2 forms of identification Well my ID n my bank card should be enough She said no I said ok just give me my stuff back. I went back to my car then thru the drive-thru n they never asked for any of the none scenes. I felt the lady inside racially profiled that's why she asked me those stupid questions.
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November 2020 by Diana Richardson
Drive through is super slow!!
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September 2020 by ,,
CROOKS. They have a faulty ATM at their drive through that, every single time you deposit cash, it short changes you no matter what, and this has been going on for over a year. I can only imagine all the unsuspecting victims they reel in every single day with their blatant fraud. I'm filing a complaint with the Florida Office of Financial Regulation, and they will also be hearing from my attorney. BANK ELSEWHERE
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September 2020 by k brown
The employees here are great, always willing to help. The ? at this location are horrible, they either don't accept cash for deposits the atm will keep returning the money too you, or the deposit option isn't available. Best to catch the drive thru when theyre open.
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July 2020 by sandy espinal
I like most of the employees here, there is one old red haired lady that is very rude, we were sitting outside the bank waiting for them to open and she came over to our car and told us we need to take our business else where. As if we just chose their parking lot to sit and talk? I have 3 accts at Wells Fargo that now I might consider moving.
