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November 2023 by John G.
Wry helpful and knowledgeable staff I had been waiting for over 3 months for a part to fix my existing fridge and with Thanksgiving just 4 days away I went to see how much a new fridge would be For t was one third of what I was expecting and about half what it would cost yo fix my old one I picked it up in Tuesday and it made Thanksgiving work. Very happy I went therec
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October 2023 by LaPrecious Whittaker
My mom bought a fridge from there at an amazing price. At the time they had 2 deals happening which help lower the price even more. Highly recommend for appliance.
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July 2023 by Noels painting & Handyman services
Bestbuy Outlet was good for open items at one point!, taking advice from MOD , who should’ve known more about appliances than an advisor, has lead me to purchase an open item certified by geek squad inspected “ in great condition, w/extended, 5yr warranty has failed on the date of installation has flooded the area around my $35thou, cabinets short fused smell like it was about to cause a fire ? call the manager up to tell him sold me a lemon dishwasher instead of telling me he would replace it and provide some credit . He tells me to call Samsung, six hours later email texts, phone calls do you know the same OBS Samsung’s not wanting to warrantee it. It’s only been six months and I have 5 yr geeks squad protection So I call up the squad !and Hope that someone comes out to get this piece of trash out of my home and I tell you anyone that buys used items from the outlet one point or another you will regret it because it will fail the reason why it’s there is because it’s failed in someone else’s home and they’re reselling it to someone else to deal with a nightmare so you can go through hell trying to get the manufacture to cover itBecause Best Buy does not want to take a hit on return junk ,I’ve been shopping at Best Buy for the last 40 years and never seen them go this low Bestbuy get your damn house in order!! or you’re next to go out of business!! the sad thing is that I’ve been recommending so all my customers, and been noticing a frown in their faces lately, and now I know why I had to find out for myself, my company has been spending over $50,000 yearly and have not been treated as a valued customer !
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July 2023 by Horse Renwah
nobody has any clue what’s going on in the store. They have no record of my order. they have no ability to call corporate because their phones don’t work. The employees are standing around throwing a nerf football. I literally had to call their own corporate office for them. the corporate office lady didn’t know where the order was either, and had no ability to cancel the order. so she asked me to hand MY PHONE to the best buy employee, because the corporate best buy office has no ability call the store. Best buy retail and best buy corporate have no way of communicating. Zero. So the corporate lady asked me to ask the best buy employee if he could cancel the order. So i asked him and he said he could. So i hung up the phone - then he told me he changed his mind and actually could not cancel the order. So then i had to call corporate back. Mind you, you can’t just simply “call best buy.” You have to call an automated response line, and very carefully navigate the prompts. It’s absolutely crucial you don’t accidentally select the prompt that applies to you, otherwise you’ll just get an automated response and hung up on, in which case you have to call back and lose another 15 minutes on the phone.I spent over 2 hours in this store, trying as hard as possible to give them money, but they’re just too unorganized to figureout how to make a sale. How did retail get THIS bad? This is why best buy stock isn’t doing so hot. This is why they’ll be replaced by amazon soon. I mean i HOPE so. This is the worst retail experience I’ve ever had. Absolute nightmare.
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July 2023 by Jessie Solognier
It was odd because there are a bunch of appliances marked as damaged citing specifically "dent/gouge" but they had been used at some point. We were specifically looking at the washers and the reason for defect would say "dent/gouge" but when you checked the detergent reservoir there clearly had once been detergent or the drum actually kind of smelled like wet clothes. And you couldn't find a dent/gouge anywhere on the actual machine. Ultimately it's fine if it's open box because of a return - but then state that instead of dent/gouge as it felt misleading. I would want to know if it was a return because then I'd know it might not be working correctly which is why someone returned it in the first place.
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June 2023 by Dee Y.
they don't greet nor ask if you need help they just stand at customer service on they phone at least on 2nd shift ... guess that was a sign not to buy what I intended. I could've asked for help but I was in the back of store they were in front it was gonna be to much back an fourth walking I can't do
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May 2023 by B Huber
This was my first experience at this outlet store and I will most definitely be back to upgrade some wearing appliances! They had an amazing selection of appliances that were basically brand new, if you were willing to take them as is, which I was. Great rebates were offered for buying high efficiency items as well as if you were to take them home with you right there. We bought a new washing machine with all the bells and whistles for far less than an inferior washer, with 1 small dent in the side.HUGE selection of almost anything you could want. My dishwasher is next to be replaced and I'm certainly coming back here.The staff were helpful, informed and got my washer loaded into my SUV in minutes. Outstanding experience!
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April 2023 by elizabeth ocampo
I went there looking for an open box or a scratch and dent, and I found the perfect machine. You can't even tell it's slightly dented. And the staff there was super helpful and very friendly. They made the experience so easy.
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April 2023 by Bryan Hill
Purchased a refrigerator frome here and was told delivery was $65.00. They charged $115.00. The next day 2 guys showed up in an old pickup truck and slid it off the back of their truck. They couldn't get it inside and didn't even have the correct sized Allen wrenches to get the handles off to get it through the door. They left it in the front yard. I had to go get materials and get it in myself. When I connected the refrigerator it didn't work and was knocking. Had to wait for an LG service visit. Basically was told they bent th bracket holding the fan on so the refrigerator wasn't cooling efficiently. Could have moved the refrigerator easier and cheaper myself from the beginning if they were honest about the process, and without causing damage.
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April 2023 by Bryan J Rambaran
Everyone working there looked like inmates.. meaning, they looked as if they were just sentenced and serving a life sentence. The staff there couldn't look any less happy. I was there for 1/2 an hour, not one person ever spoke. I've been to happier funerals. Keep in mind, I love Best Buy and even have their Totaltech membership.
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March 2023 by Shannon Campbell
Excellent !We only recently learned of this outlet center. The selection is hit and miss, which is on par with most outlets. The staff here was very attentive and nice.We ended up getting a great deal on a washing machine that we needed and will look here first for other appliances needs.
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March 2023 by Hans
Essentially an old Best Buy location full of scratch and dent appliances and TVs for 15-30% off. Refrigerators, Washers/Dryers, Ice Makers and some miscellaneous goods.Absolutely no frills. No salesmen, no flash or pizzazz, and no gimmicks. Just buy your goods and GTFO. It's exactly the kind of retail experience I want these days.You still get a 1 year warranty. You still can return the product to any Best Buy if it doesn't work up to 2 weeks after purchase. You get 50 dollars off the sticker if you pick up the appliance yourself too.FYI: The best days to find the best deals are Mon-Wed. It's when they replenish their stock.
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January 2023 by Jessica Samaroo
This Best Buy location is all of the Open Box/scratch and dent products in one warehouse-like location. They are always getting new products all the time. I was very pleased with the washing machine that I purchased. I was in a jam and needed a washing machine asap. I was able to shop around, hassle free, which is nice to look around without pressure to buy.There was many friendly employees working so when it was time to purchase, the check out time was super quick, and I was able to get same day delivery, which was my main reason for shopping at this location. All items are clearly marked with why it is open box, prices listed on each item, each item is tested before being placed on the sales floor.With many washers, dryers, refrigerators, ovens, microwaves, and even TVs to choose from at super low prices, I will definitely shop there again.It is work the trip out to this location.They have a 2 week return period, and also offer extended warranty on items.
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January 2023 by Naturally E
Chase was extremely helpful in helping us choose appliances for our kitchen remodel. He was able to answer a lot of questions. Additionally, I do like that they take $50 off of the items if purchased & taken the same day. Great service!
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January 2023 by Holly Morgan
Worst experience ever. Thought we were getting a great deal on a slightly used refrigerator. Turns out we actually paid to deal with a complete nightmare. The fridge had been on the production floor for about a year so when it arrived and didn't work, we couldn't utilize the first year warranty because it had expired. We went back and forth with the outlet on trying to remedy the situation, it was literally like jumping through hoops of fiery water. There seem to be a lot of shenanigans as far as the refund process and trying to track down money due after the fridge have been returned. Eventually our guy at the Waterford Lakes - Best Buy, Kevin was able to sort things out where the outlet center was not competent enough to do rectify things at their location for a transaction that they processed at the OcoeeOutlet store. Thankful for Kevin in Waterford Lakes, he's been a lifesaver and was able to turn this whole situation around and because of HIM, we still remain loyal to the Best Buy brand. But if you're looking for anything at the outlet, just save yourself the hassle go to the store and buy it new.
