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March 2024 by Petty J
Was not treated fairly today by the male employee who basically told me that he didn't have time to handle my affairs but allowed others with no appointments to stay. He even proceeded to take another lady before me. Even though the lady explained that we were there before her. I ended up driving to the location on Daniel's rd and got way better customer service. Will never come here again for anything else.
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March 2024 by Macy S
Been trying to get in contact with somebody all morning. The phone system is not working properly. You have to call4-5 times and go through The system. When you finally get somebody on the phone from the branch, they put you on hold and then come back on the phone and ask if you can call back later because they’re busy with other customers. When you do call back, you get the same thing again. They tell you that you need to call back because they’re busy or they want to put you on hold again! I don’t know if they don’t have enough people to work at this branch or what the issue is.
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July 2023 by Jahziyah Francis
Worse fifth third experience I had ever in my life !!!!!!!!!!! If I could get corporate involved rn so they can talk these employees idk what guy I had but he was so rude … I mean the rudest im calling manager first thing in morning he hanged up in my face while I was looking for the information he told me to look up after putting me on hold for 20 minutes….
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April 2023 by Maxlovn Cameron
Before we arrived we were determined to close the savings account .. however the manager Troy Tolbert turned the experience with this branch and the bank completely around. The account was not explained correctly by the previous banking individual prior so very upset when received a statement. Troy took the time to break it down and due to him caring about my mother as a customer... Not only did he save her account but she is considering moving her credit accounts her also... I've also referred several business clients to see Troy and his staff for their banking needs. I would recommend this branch to anyone that ask me. For personal or business banking... Go see Troy and his staff....
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June 2022 by Christopher S.
They missed out on my business. I gave them lots of chances. I needed to open an estate account. I called to see if they handle such accounts, but they didn't answer the phone. I was nearby, so I drove there. I spoke to a teller because she was available. She said I would have to setup an appointment. Ok, when should I come in? No, she said, I have to meet with one of the office staff to setup an appointment. Ok, I have to wait to speak to them so I can setup a time to speak to them? I wait a while and one of the office workers isn't with anyone. I ask the teller if I should just call tomorrow. She had a rude tone with me, telling me they are very busy and it will just be a minute. All I asked was if I should call tomorrow. I'm very busy too and I've already wasted a good deal of time just to setup an appointment. Finally, the office worker asks me in. She says I have to setup an appointment with the manager, sounds serious. Ok, when is she or he available? She starts asking me a bunch of security type questions. I'm thinking ok, did she change her mind? After several questions she then tells me that the manager will call me later that day, or tomorrow morning to setup an appointment for tomorrow. I never received a call. I have excellent credit, and an estate account as you might guess is a large account. I guess this this Bank doesn't like to handle money. That money is now with a competitor.
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November 2020 by Stinky Dumper
Great bank and excellent service and staff!!
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October 2016 by R0N
garbage bank. Worst bank in the entire Orlando area. Emergency? Need to put money on your card via the ATM? Well you're screwed because the ATM doesn't work. Be prepared to insert one bill at a time if it does decide to work. Thats right, a bank that doesn't have an operating ATM. Absolute garbage.
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August 2016 by Ric Harwood
Great branch and awesome customer service!
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July 2016 by Victoria Laney
This is my favorite Fifth Third branch. It is staffed by the nicest employees, and they are friendly and helpful. They even remember my name. They have enough staff so that I rarely have to wait, and they are open late on Fridays. There is plenty of parking, and the location is clean and easy to enter and exit. .
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May 2016 by Michael Roman
Love this bank
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April 2016 by aryan sharma
Worst bank. Not have enough employee
