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February 2024 by Carina Sarmiento
H&R Block is very reliable and dependable. My tax specialist, Michael Torres did an amazing job. I felt that he cared for me and he just wants to give what is right for me. Great Job!
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April 2023 by Kimberly
I stopped by this Branch today to ask a simple tax question that no one seemed to have the answer to. It took not one but two people to assist me. A middle-aged black woman and elderly white woman approached to me to assist. I explained to them that I owed back taxes and needed to complete a offer to compromise form and needed help with this. After I explained my situation the black woman replied back in a rude undertone saying, ok ok we got the all whole story now. She then asked if I had a copy of the forms and letters. I replied I no letters aren't copies they are originals sent from the IRS. She then clarified she was talking about the forms so they could copy everything from it. I told her I didn't. Then the totally white woman replied saying I'm not sure if we assist with that kind of form or not let me check and see if we do and walked off to her desk. While I was waiting the black woman aggressively confronts me asking me why do I have such an attitude while they're trying to help me. I responded back by saying you know what I don't want you to to have to deal with customers to have attitudes you don't need my business here because it appears you have enough business already and finishd by saying that's great service you. I find it sad when they don't have any business at all and when one person does come in trying to get tax assistance and offer them business they drive the customer away by being rude and confrontational instead of just trying to make an effort to patiently listen, understand, and be willing to help instead of getting in disputes with them. This is one location that will not survive having people like this working there. Clearly the people here are not knowledgeable and don't know how to deal with customers.
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March 2023 by Sarah Jane Klomp
I just spoke to someone about an issue im having thats NOT being resolved at the original location i got my taxes filed at. And not only were they very very rude but completely short with me and confusing at least. Very bad customer service.I've been with H & R block for over 10 years and I'm shocked the lack of customer service ! Wow!
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April 2022 by mitchell rainer
good service love cheryl as my tax preparer, peace of mind
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April 2022 by Ayssa Jalaff
I feel more confident with HR Block.
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April 2022 by Sally Montes
The tax adviser took his time to explain in detail the procedure while working on my papers & is patient enough to answer questions that I may not throughly understand.
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February 2022 by sue henby
She was very professional and informative. She explained everything to me and asked if I had any questions. She was great.
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July 2021 by Don Cross
They have done my taxes for several years and they have all the data, but I was made to feel like "just another customer", eager to get on to the next customer...
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April 2021 by JERRY POTTS
The tax preparer who served me is competent and can accurately complete a complex tax return. I recommend this particular individual highly. (unfortunately, the high praise I have for my particular tax preparer "Sandy" does not apply to all preparers who work for H&R Block; I've had a terrible previous experience that was ultimately rectified after six weeks of delays and headaches).
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April 2021 by Tempe Seibel
It's convenient, we love working with Cheryl. She's so knowledgeable and we've been coming to her for 15 years, don't want to change that.
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April 2021 by Mina Mcmillan
John panico great. Tax preparer
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April 2021 by C A
We elected to drop off our documents. 1 week went by without any communication from this office; I called, nothing was done and I was told that our tax professional was sick and out of the office. While I understand that we are humans, illness and emergencies happen all the time; what I can't accept is that nobody from this office call us with an update. They gave us an appointment for today and we even received a text confirmation; however when we arrived the appointment was nowhere to be found. The receptionist was kind of short when communicating with us and didn't had any interest on helping to correct the situation.One of the tax professionals in the office, Sandra, was kind enough to help us complete our tax return even though we were not scheduled as an appointment with her. Thank you Sandra.
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April 2021 by Frannell Henderson
Cheryl Martin has been doing my taxes for several years. Always professional and courteous. Very knowledgeable.
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April 2021 by Sharon Hook
We really like Cheryl Martin. She does a great job for us.
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April 2021 by Tony Hossairati
excellence with cheryl the best you have tony hossairati