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September 2024 by Max Genchev
Stay away from MANHEIM ORLANDO. Location has gone downhill. Sold me a unit with unibody damage, yet it was certified which is a lie just for them to push a sale. Bad business practice. Today is was US that they misled, tomorrow will be YOU.
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September 2024 by Donald Hiler
Loss of words
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August 2024 by World Money Entertainment
It’s really disturbing that if you are going to buy a car from this place you can’t test drive imagine if I can get away with this at my dealership , telling customers to buy without test driving !smh I ended up buying a car with bad axel , bad brakes and bad transmission just cause we are not allowed to test drive the vehicles!bad business all the way around but the they charge you 450 dollars buying fee ! Just totally unacceptable!
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August 2024 by David ADL Auto
Folks, stay away from this Manheim location. We purchased a vehicle from them almost 3 months a go and filed and arbitration claim. After going back and fort for over 2 months and unrelated repair at a BMW Dealership, vehicle came back with the same issue. On top of that, they are trying to bill us for the unrelated repair, they themselves authorized. Still trying to recover our money. This has been nothing but a NIGHTMARE.
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August 2024 by JJplay
Really bad service and do not take responsibility or accountability for the cars that they've posted bad or made an mistake they just say to give the car back
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August 2024 by Daniel
Had an issue leaving with a car I purchased on OVE, even though I had a gate pass. Instead of the Gate Agent explaining why, they simply said a bunch of things that made no sense to me, like they were on a "lockdown" and something about a "94" unit .... I told her I had no idea what. All that meant, I just knew that I had my gate pass, and paid for my car, and I had flown there with no ride back home(14 hours away) to Illinois...... When I asked to speak to a supervisor, she said " well they're just gonna tell you the same thing" and then she in fact called him, put him on speaker, and with a caddy attitude, she told him that she had already told me, etc, etc.... and she handed me the phone. . . I spoke to him, And he very unprofessionallly told me that I would need to contact whoever gave me the gate pass. (I printed it myself from my Manheim Account) ..... So, this made no sense and I could tell by his tone, that he didn't care that I was confused... So, I was directed to put the van back where i got it from, and was not allowed to leave... I pulled out of the way, but refused to walk back a half a mile to where the car was located originally, so I called MANHEIM 1-800 number, and thankfully I was able to speak with someone and told them the situation and they were very helpful. After a few minutes on hold, I was able to leave with the vehicle. The agent on the phone was very polite and informed me that she'd remain on the line until I was through the gate. As I approached the gate, the he same gate agent was there and was not impressed by my return to the gate, and actually exchanged words with the Manheim agent who was on the line with me.... After a few eye rolls, and being made to feel belittled, I was finally able to leave after a 34 minute phone call. I appreciate the customer service agent on the phone who helped resolve this issue. I appreciated the reassurance from her that not ALL MANHEIM EMPLOYEES and MANAGERS are like them.... I responded by saying "I HOPE NOT". I WOULD GIVE THIS LOCATION LESS THAN ONE STAR IF I COULD BASED OFF OF THIS INCIDENT. CUSTOMERS AND TRANSPORTERS PICKING UP CARS ARE JUST AS IMPORTANT AS SOMEONE ON THE PHONE, ONLINE, AT THE COUNTER OR ON THE AUCTION BLOCK. IF YOU'RE GOING TO BE IN A POSITION WHICH MEANS YOU WILL BE DEALING IN CUSTOMER SERVICE, YOU NEED TO HAVE A GENERAL SENSE OF HOW TO TREAT PEOPLE AND HOW TO SPEAK TO THEM WITHOUT MAKING THEM FEEL BELITTLED. WE ARE THE REASON YOUR JOB IS NEEDED. Do BETTER MANHEIM ORLANDO, DO BETTER....
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August 2024 by Фанис Калимуллин
there is no gas in the car that I came to pick up. employees say it's not their problem
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July 2024 by Uhsull Mohadeeb
Show update on my first review, carnival remote place across town to from my location, detour on the way to the auto auction, asked to leave by unhinged employee that work for the auto auction. Female, thinks that she can delegate when a 50 something year old man can go to the restroom, and wants to know my name. I just walked away
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June 2024 by Peter Loewen
I bought a vehicle after 1 week they told me that the seller no longer wanted to sell the vehicle and that they have to return the purchase I made The seller the Toyota of Orlando
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June 2024 by Kevin E
This Location does not have a ForkLift for their INOP TRA sale come on Manheim Orlando you can do better!! HIRE A FORKLIFT OPERATOR!! It is almost impossible to pull out a non runner vehicle out of there, makes no sense that an auction house of this level doesn’t not have one. MANHEIM CENTRAL FLORIDA does!
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June 2024 by Claudel Hilaire
The auction that make me speechless !
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June 2024 by E H
Second largest Auto auction in the country. Dealers only.
Great customer service and selection of vehicles. Bring your walking shoes and a hat.
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April 2024 by Billie Thompson-Romie
Lotsa vehicles to choose from at this Auction.. great prices & always a new selection daily
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March 2024 by Jerry Hammock
Great working experience. Love it.
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February 2024 by Opie T
Worst company to work for ever I have alot of stories I can tell about this place
