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February 2024 by S S
No words for how disappointed I am with this location. Used them for a few years and then BAM…service down the drain! Was expecting a very expensive shipment that I was supposed to pick up from this location. It was for my customers and very urgent to my business!I called the location looking for the package and am told the sender (located out of the country) canceled the delivery. Made no sense because the sender was paid in full and has been excellent since I started working with them. Also the tracking showed it arrived in Ocoee and was REFUSED?!I called FedEx trying to figure out what happened and a supervisor told me a “female name” at this location REFUSED MY PACKAGE!!! I am the recipient, how can a mail center worker refuse a package not intended for them?! Insanity!!! I tried to reach the owner (told his name is Harry, that is probably not true either) to get more information and try to prevent a future issue and NOTHING! Disgusted does not begin to describe how I feel about this situation. I am contacting the Better Business Bureau because their disrespect of my business has cost me hundreds in re-delivery costs and time. Have your packages shipped here at your own RISK! If they don’t want to receive it (a MAIL CENTER?!?) then you are totally up a creek without a paddle! Even worse, no apology and just passing the buck! I will never do business here again!**Update: Really shocked and saddened to see the response from the owner on this issue. No call was received about this package and even more disheartening we spoke directly with the name of the individual recorded as the “refuser of the package”. If you personally handled this, Harry, then why does the name say otherwise on who refused it. To add insult to injury your worker stated on more than one call your business NEVER refused the package or handled it. On her third discussion with me she shared that it in fact arrived to your business and was returned by the FedEx driver and he just “threw her name down” as the contact. We have reported him to FedEx, as well based on the information she provided. What’s really shocking in reading your response is it appears the worker was not honest, again. I suggest, as a fellow business owner, that you meet with your team and discuss customer issues before responding. Had you contacted me directly (which I requested but was told you were too busy) it may have helped clear some of the issues. Unfortunately you had time to sit and type a response but not exhibit quality service and make a 5 minute call.
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January 2024 by Linda “Lindajoy7” Ruediger
Love this place.
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November 2023 by SenpaiDEVOUTGEM
I’ve been coming here for years and I have never had a single problem or issue with this company. The manager Harry is a great guy and all of the employees are great as well.
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October 2023 by Crystal M.
t was told I would have to Pat twenty dollars for bubble and then get charged more for a bigger box. when our company has a account and I had a pre paid label. what A rip off,,, I'm going to ups! pure greed......or we just don't matter as customers
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October 2022 by Nicole Ruschin
This store is perfect for all of my business needs! They have been very helpful and efficient every time I go! I actually go a few miles out of my way just to go to this location for peace of mind I will be taken care of.
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October 2022 by Wendy peña
The WORST experience ever . Every time I can there to send a package or do something THEY never have the right tools . Even a scanner or system and te employees are the most rude people . Today I came for the 4th time this month and I couldn’t complete my request because they doesn’t have the system to scan a package for AMAZON. I hope we can remove star with reviews because this place is THE WORST.
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August 2022 by Barbara E.
We do a lot of our mailing here. You never wait long and everything has been shipped without any issues.
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July 2022 by Loreen North
I have to give credit where credit is due. I go there all the time and I could not be happier with the customer service . Each one of the staff is very friend and very helpful. No matter how sometimes an unhappy customer gets they keep moving forward with a smile on their face trying their best to make things right. You guys are awesome and I want to thank each of you for what you do. It’s hard in this fast pace world to make everyone happy but you guys are doing an awesome job! Thanks , keep it up !!
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July 2022 by Leslie Alcuri
I visited this store on the 15th of July to drop off a package to UPS and also pick up some packaging tape. The gentlemen behind the counter scanned my package and my tape and as I was paying he said "Oh the price of the tape is nos $7.99 due to inflation", I then said wait a minute the price on the tape says $4.99 to which he responded "it is wrong", I then proceeded to say if they are not going to honor the price that the store put on the tape then to return it, and then I said you may want to let the owner know that is not good business, if I went next door to Publix and something was priced wrong Publix would honor the price, really any store would. He returned my money and I left, now 12 days later and my package that was dropped off is missing, coincidence? I think not, it has not even left the store to UPS, so now I get to go through the claims process. Do yourself a favor and go to the new store up by West Road, the extra few miles is worth the service you get.
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July 2022 by Chuck North
The staff is very friendly and very helpful.Every time I go in there it’s such a pleasurable time. Keep up the good work !!
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July 2022 by John Smith
Fast, friendly, and efficient service as always! I go here almost every day and they’re always great!
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July 2022 by diana sara ogeerally
I would highly recommend this mail center the staff is always kind and very helpful fast and efficient as well
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July 2022 by Howard Hamlin
I ship to my family who aren’t based in the US often, and this store never fails to get the job done
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March 2022 by Joey K
This is a great little place with the best service. The employees are incredibly nice and helpful. Thank you for the wonderful service.
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October 2021 by Hosea Matthews
I always come here to ship my packages, as service is just amazing, and the prices are even better! I’m so grateful for their flexible hours as well.