-
July 2024 by Miriam Rodriguez
Don't bother making an appointment. You will sit there for hours and get an attitude and excuses if you ask after an hour how much longer would it take. They always try to sell you tires instead of repairing. The good thing is that because I got tired of waiting so long, I found a place that fixed both my tires for $25 and they gained new customers. I have to thank Pep Boys terrible service for that.
-
July 2024 by Dan Burns
My wife took her car here today. Got a quote. Said they had 6 tires in the size she needed. After having the car for two plus hours they then said they didn’t have the tire at that price but had one for significantly more than the quote. After taking the car to a competitor down the street we learned they didn’t return the lock nut for the tire. Used to bring my cars here all the time. NEVER AGAIN.
-
July 2024 by Susan Wild
The service was excellent. They were efficient & did a great job.
-
June 2024 by PAULO CAMPOS
Horrible service
No consideration for costumer time
No responsibility to whatever they promise you
DO NOT RECOMMEND
-
June 2024 by Jysael Pantojas
Good service
-
June 2024 by Damien Carter
There scheduling is terrible too
-
May 2024 by Terry Rutledge
Renalto was awesome!
-
April 2024 by Alexander Zelezny
Went in with an A/C issue because it was blowing hot air instead of cold. I asked for a re-charge and was quoted $68. Said okay, gave them my keys and was told to come back in an hour. 15 minutes later I got a call that they misquoted me and it will actually be $295. Huge difference but at this point I just wanted cold A/C so I said okay. When I came to pick up my car, “Malik” said it took a little bit longer because they found an issue while doing the recharge but that they were able to get it fully recharged and it should “last awhile”. I paid the $295 and left. I had cool A/C for TWO DAYS and now it is back to blowing hot air. I am extremely disappointed that I just lost $295 for NOTHING. I called them back regarding them to further fix it / get a refund and Malik told me I was basically screwed and their was nothing they could do to help me out. Absolutely horrible customer service. If while they were performing my recharge I wish they would have stopped and given me further information before cutting corners and doing a “quick fix” to last me with cool A/C for TWO days. Absolutely ridiculous. The way they made it seem was that it would be good for at least MONTHS not days. Never coming back to a Pep Boys ever again. Avoid this garbage place.
-
April 2024 by Yossef Harar
Luis is the one who took care of me.
Really bad service and bad communication.
They let me wait while smoking cigarettes at the
back
Took 1 hour to replace only 1 tire
They’re sleeping while working
-
April 2024 by Abdel Soto
Had appointment for 5:00 I arrive 4:45 wait 10 minutes to get attended and Jeffrey told me I know you have an appointment but you need to reschedule if you need to save time no make an appointment in this place
-
March 2024 by Keisha Green
Malik at pep boys ocoee made my experience there super great. The wait on my car took longer than expected and he kept checking in with me to make sure that I was doing okay or if I needed anything. He was very informative on what I needed to have done on my car and what he recommended for my next visit. Overall 10/10
-
March 2024 by Jakayla Neal
Came to get my tire fixed last minute and they were quick, efficient with excellent customer service!!!
-
March 2024 by Kevin Manwarren
I got four new tires put on there and they did a great job the salesman did a great job the whole crew was great. The only problem I had was they didn't recalibrate my TPMS sensors luckily I've been changing tires for over 20 years so I was able to take care of that no big deal other than that they did a great job.
-
February 2024 by Selena Forrester
Really helped me out when I needed it. Will definitely come again.
-
February 2024 by Orlando Marcano
Excellent service and problem solved, I am happy and satisfied
