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February 2024 by Selena Forrester
Really helped me out when I needed it. Will definitely come again.
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February 2024 by Orlando Marcano
Excellent service and problem solved, I am happy and satisfied
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January 2024 by Rob Caperna
Over $100 for an oil change with their "coupon". Had an appointment, was told the computer was down.Store associate wrote down my name and number and I had to correct him cause he somehow only put down 9 digits for the phone #. The oil change took 5 hours to complete.Only went there cause it was down the street but never again.
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January 2024 by Eugen Schnee
Louis was amazingVery helpful, friendly and helped he understood what was happening with my car. The staff was super nice as wellThank you for all your helpI will be coming back to this establishment for sure
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January 2024 by Kurt Harvey
Avoid this place! They forgot to put the oil cap back on after an oil change which caused a huge mess in my engine bay and possibly took years off of the life span of my engine. They towed the car back to the shop, cleaned up the mess and did another oil change.Safe to say I’ll never take my car to a Pep Boys ever again in my life, but especially not this one. This level of negligence is unaccpetable. The oil change should of been free.
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January 2024 by Hector Cordova
Fantastic Service. Had a battery issue and they resolved it quickly, cheaply and in a timely manner. They even gave us a charge boost there when car had died across the street! Malik in particular was very helpful and friendly. ?
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December 2023 by Alex Felty
Horrible service. Waited over an hour after my appointment and they hadn’t even looked at the key until I asked for an update. Avoid at all costs!
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December 2023 by Anny Cuevas
Needed a tire repaired, waited an hour to then get the sales guy trying to upsale me 4 new tires. They 'recommended' because of yatta, yatta. Left furious and still in need to get a tire repaired. Females beware, we are suckers to these guys. Question everything!
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December 2023 by Bruno Guilherme Duarte
MAKE YOURSELF A FAVOR. Do NOT bring your car to ROMAN.My BMW 328i (72k miles) had a dead battery for some reason. Roman said I needed an alternator replacement.They were charging me $2328,08I have two hypotheses:1) - Roman was dishonest knowing what he was doing.2) - Roman is JUST dumb and not capable to give the right diagnosis.Here is what happened in the end… I took my BMW to one great private mechanic located at Seven Auto Sales, he spent a few minutes to notice that SHE JUST NEEDED A NEW BELT as I will show in the picture.My coast in the end was $25 + One hour Label. I saved myself at least $2.2kI am sure they were going to replace the alternator and later on they were going to tell me the Belt also needs a replacement.Lastly: ROMAN WAS VERY STUPID. He should treat his clients with more patient and more kindness.
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December 2023 by ksouza2682
My car was actuality done much faster than quoted! Was very pleased! Although they did find things I wasn't expecting but worked with me so I could get the very necessary repairs! Like my CV axle! Definitely recommend!
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November 2023 by Ana Paola
I had a terrible experience at Pep Boys. I went in for an oil change and flat tire repair, but not only did they overcharge , my car is now leaking, and the supposedly fixed flat tire is already losing air again. The service was disappointing, and I wouldn’t recommend anyone to trust their vehicle with Pep Boys.
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October 2023 by Richard Sankar
I bought Cooper tires from Pep Boys on Powers back in 2021. Recently the Toyota dealer and a mechanic advised me to go back to Pep Boys as the back tires are defective and warp in the middle. 4 weeks ago i spoke to a store manager named Gonzalo C at the Orlando powers location who agreed and prorated the first tire. He advised me that he would do the 2nd one and gave me the warped tire to call Cooper if needed. I called Cooper who stated that sounded like a defect and told me to take to Peps boys to see about all 4 tires. I CALLED gonzalo the week after and he said when i was ready bring it in and he will prorate the tires. I ordered 3 tires to which the Powers location who advised me Gonzalo is at Good Homes. I called Gozalo last week and he advised the store has the info and they can prorate it for me. I advised to him they had nothing on file. He advised me to see him at the Good Homes location and he will take care of me. I ordered the tires to show up with the online special at 9 to which he asked me for the receipt. He is stating when he called the powers location that he should of never prorated the first tire as it was not a defect and he never promised me a prorate on the back tire. That is a lie please pull the calls and check video when I came into the Powers location. Why would he prorate me 1 tire but not the 2nd one. Why would i go to the other location to where the manager worked. He told me to come in. I had to keep my cool to get the tires replaced and left.... one thing i hate is someone that lies. Pull your calls and check the video on my first visit at the Powers location to see what he said. Pep.boys lost a customer ..im done with them...its not the 45 discount for tires i bought in 2021 its the principle. He said today my tires arw warping because of adding too much air. Dont make a promise you cannot keep.
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October 2023 by Patricia Hawkins
Have always had the best customer service, they are fast and fair priced. Been a customer for years, but best store mgmt with Louis…
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October 2023 by Scott Wolf
Don’t expect to be seen when your appointment was scheduled for. A lot of employees just standing around whith no sense of urgensy. Most customers were waiting 2 to 4 hours for their vehicles to get simple things like tire repairs in the oil changes even when they had a scheduled appointment time. Gave it two stars because they were the lowest price for tires around with buy 3 get 1 Free
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September 2023 by Clayton B.
Took my car here for a 2nd alignment in a week because the first one didn't do it properly. I was running about 20 minutes late and they did help squeeze me in which I can say I did appreciate, but once I got in they said they could only do the one year $99 alignment. I paid for the 3 year back in January when I had my other tires put on. I guess they "overlooked" that and tried to get me to pay $100. So they do the alignment...kinda-ish because I'm in the process of getting another appointment made to get another one. They then tell me my car would drive straighter if I get my whole front suspension done and what not. $1660 quote they gave me. If my car was that bad and that out of line why didn't the first pep boys notice anything the week prior. Seems like a fishy scam to me. Told them no I'm fine. Car is 16 years old and other than the alignment issue she runs just fine.
