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February 2024 by Ferdinand Arroyo
I have a Maltese that I saw had an infection in one ear and I looked for something OTC before taking her to the vet and in two days she was better and thanks to the recommended product
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February 2024 by Lynda Horan
Can I give zero stars for the most inconsiderate grooming experience? On 2/20/24 we had a 10:30 am full service appointment for our dog,after not receiving any call to pick up our pet,we became concerned.We phoned in only to find them telling us it would be another 2 and a half hours on top of the 2 hours that she'd already been there.I found out that the dog has been caged for over 2 hours and nothing was done yet.I was told that they had been taking walk ins over my appointment.You are wasting your time booking an appointment.They don't care.The manager did nothing to solve the problem.He told me to take my dog and leave. Customer service does not exist at this establishment. Nor is there any kind of consideration or empathy for my caged up dog sitting there for over 2 hours. Do not come here for grooming. What they lack in empathy and consideration they make up for in irresponsibility.
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February 2024 by Jessica Vargas
Gr8 customer service. Always friendly
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February 2024 by Errol Nettles
Very friendly and helpful
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February 2024 by Scott Graber
The associates are always super friendly and helpful. I was looking for a particular dry dog food and couldn't find it,so an associate directed me over by the cat food because they ran out of room for the dry dog food.
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January 2024 by Still Praising God
My doggy daughter Izzy was blessed by Jaysheen & Tommy on today! They did a loving and caring job with grooming my daughter. Izzy put up a fight about getting her nails trimmed yet Jaysheen still managed to get through with confidence. I am grateful! ~Stay Blessed, Sis Leigh
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January 2024 by J C (Jo)
My babies love their spa day here. They love the grooming service
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January 2024 by Jim Guerriere
Knowledgeable staff. Pleasant to speak and deal with
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January 2024 by Maria Bermudez
I used to always shop here but this is the last time. They refused to do an exchange even though I gave all my information. I always buy at Petsmart but my points and purchases are not on the app? Then manager says she looked for my receipt for 15 mins and didn't find anything? It has the brand and the barcode, brand new tank with a crack. If Petsmart doesn't wanna stand behind their costumers then I just won't shop here anymore.
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November 2023 by Anastasia Valles
Excellent
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November 2023 by Michael Schultz
My pets favorite place
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November 2023 by C. Davidson
EXCELLENT customer care by Tim, Store Management and Tommy, Grooming Lead at the Ocoee location.
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November 2023 by Jenny
Always good service for pets and owners.There are lots of offers. The grooming and pet training services are good
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November 2023 by Kent J
Came about 2:10pm on 10/25, to get some feeders today. I stood in the area for some help for a couple of minutes, but no one was around. A couple of associates walked by and didn't offer to help, so I walked up to two associates standing at one register and asked for help. The one that seemed to be a supervisor said she'll call someone, but also seemed to be occupied with talking to someone else on her headset. I walked back to the aquarium area and noticed some associates walked by, but they only were focused on going to the office. After a few more minutes, I walked back up to the office area near the entrance where I can see the female that I first talked to, hopefully for some acknowledgement, but nothing. She glanced over quickly as a couple more associates walked by as I stood patiently. I proceeded to walk out as they don't seem to have time fore. It wasn't that busy! This place is going down and down in service each time I visit.
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November 2023 by Alissa Garcia
I went to see the cats for adoption but none were there will be coming back though. Glad pet smart does cat adoption.