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February 2023 by Kathy B.
My piercing holes had closed over and I went in for a re-piercing. The woman at the counter checked them out and thought that she could still find the openings and she gently and patiently used the piercing earrings to reopen the holes without having to re-pierce again. I really appreciated her thoughtfulness and diligence and making the whole experience a very positive one!
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February 2023 by Tiffany Brekke
I went to get my nephews ears pierced and the gentleman manning the counter was helpful. He juggled a lot at one time flawlessly between three different customers all showing up at the same time. Thank you for taking care of us! I ended up walking away with new jewelry for my industrial as well!
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August 2022 by Catalina Vaca
Just now leaving a review. However, I went a while back and I wish I hadn't. There were 2 workers and one of them had the nastiest attitude with one of the guests. The worker walked out and quit on the spot. The other worker also argued back and forth with her. It was my turn to sit in the chair to get my second holes pierced and after witnessing the workers argue, I should have left. Instead, the worker was so impatient and ended up piercing the holes crooked. Thanks?. Now one of the holes on one ear is so close to my first hole, so I can't even wear average sized earrings. Going to an actual professional would've been better.
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June 2022 by Greyson Lankford
By far the WORST experience dealing with “professionals” in this industry. I bought earrings from them three months ago that were NOT cheap and the diamond had came out. I took them back to be fixed and they told me there was nothing they could do with me and persisted on arguing back and fourth with me rather trying to help me at all. The young girl piercing my niece knew nothing about the aftercare and shouldn’t be able to pierce someone with proper knowledge and application. Do we not need to be BBP certified? Because I feel they weren’t. Be careful coming here you will only get CHEAP products for way over the amount there worth to rip you off and make there money. Too many stores like this and that’s the only reason that mall hasn’t been abandoned. Truly shows gain over integrity.
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December 2021 by Angie Strode
They've done several piercings for me now, and not problems at all. Barely feel it, which is great! Staff very helpful. Warranty is def worth the small prices. Love them !!!
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June 2021 by Lymaris Rolon
My 13 year old daughter wanted to get her ears pierced as a birthday present. Upon reading the reviews about this location, I was hesitant to take her because I wanted the experience to be special. I decided to give this place a try because it was so much closer to my house than the other location. And I am glad I did. Lydia was awesome she put my nervous daughter at ease. And I thank her for making the experience memorable. I highly recommend her and the prices are reasonable. To the point where my other daughter ended up with a new pair of earrings. Thank you Lydia.
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December 2019 by Jules Perceval
I love buying my delicate and dainty jewels from here ❤
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October 2019 by Donald Hiler
Customer service was great.
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July 2019 by amy acosta
lady was very sweet and did the piercing quickly and it looks perfect
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April 2019 by Ivy Brinson
I had no issues here, the associate that helped me was very friendly and personable. I wish they had a larger selection of earrings for infant piercing, other than that it great.
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March 2019 by Levy 758
These guys are awesome. Trusted me the best in Central Florida especially Lidia and Noelly
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October 2018 by Stacy B.
So impressed with the sweet ladies at this location!! They took their time and explained everything about their ear piercing service to me and my 11 year old child. They took their time to get the location on her ear just right, and explained after care in much detail to avoid any confusion. I am SO GLAD I chose Piercing Pagoda in this west oaks location! Thank you, ladies for being so sweet and patient with us!!! We will be back for sure to purchase earrings from this location...they're the BEST!!
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July 2018 by Tommy T.
Came to check out earrings & rings for my wife. Heather was horrible, horrible customer service, we left agitated & probably wont be coming back. Needs updated training & customer service experience .
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May 2018 by Kennedy Schmitz
Lady was extremely rude. she wanted me to get a more expensive pair of earrings and when I chose a cheaper pair to get my ears pierced, she said with an attitude, "we're not responsible if anything happens." Also had an attitude throughout. Work on your customer service!
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May 2018 by Michael Carter
Great service!
