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April 2024 by Carlos Patlan
Ordered a pizza for delivery at 9 pm, 9 later turned into 10:00, 10:30, 11 and finally closing time. I never recieved my order i had called 4 times for update and kept getting told id get my order but they were waiting on a delivery person which never came finally its now 12:20 and im still trying to see if ill get my order and maybe theyll still deliver not to mention i paid for this order if i can rate 0 stars i would i basically got scammed atleast a email or a call saying they wouldnt be delivering wouldve been nice. Update order was delivered at 12:40 am 4 hrs after originally ordering and 40 minutes after pizza hut closing time
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March 2024 by James Eldridge
They messed up my order but when I called the store. The woman that answered the phone was great and fixed the problem
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January 2024 by Lenny Parnell
Horrible. Ordered a pizza for delivery and it was half cooked. I tried reaching out to the location and got a runaround to corporate, hung up on, disconnected, you name it..terrible service and way overpriced.
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January 2024 by Randol Jr
Terrible Service When I did a order for delivery my food was not sent on time and waited for an 1 hour straight for the food and when I was calling them they hanged up on me 15 times and I wants a
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December 2023 by Rafael Gutierrez
Best pizza ever tasted was next level get pan crust extra sauce and ask for
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December 2023 by Chloe Henderson
They are so slow and I was getting so
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December 2023 by Attila Erdos
Did not deliver pizza. Tried calling store, waited 30 minutes before giving up. Avoid them at all costs, thank God there are other choices.
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November 2023 by Hailey Demiranda
charged my card an additional$10. I tried to contact the store about it but they don’t answer the phone.
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November 2023 by Sam
I ordered a pizza for carryout for $11.17 and paid with a credit card. A few days later, I received an email from my credit card company asking if I left a 72% ($8) tip on an $11.17 order at Pizza Hut. I checked my credit card statement and, sure enough, this Pizza Hut location manually and knowingly charged my card an additional $8 which I did not authorize, for a total of $19.17. That's called theft. I submitted a complaint to the store on Sunday, 11/12/23 and still have not been contacted, five days later. I will be submitting a complaint to the Florida Dept. of Agriculture and Consumer Services and likely won't be doing business with this location again.
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October 2023 by Beth K
This location at West Road in Ocoee FL use to be good over a year ago. Last few months service, orders and cleanliness has gone down hill. The past 2 times we've ordered it would give a 15 minute pick up time. We would arrive and the order was either wrong or wouldn't be ready for a other 30 minutes past when it was due to be ready. The final straw though was last time we arrived near the end of August, my daughter pointed out that there were moving things on the counter. As we kept watching them waiting for our late order due to it being wrong again, we realized it was tons of baby spiders walking all over the counter near the register, across the area where they were placing food boxes and all the way to the other side near where we were standing. It wasn't a couple. There were dozen upon dozens. They went to place our food on the counter and I grabbed it before it was put down. Never again. Won't be back. Can't imagine how dirty the back is with that many bugs on the front counter. Shouldve asked for our money back instead.
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September 2023 by Alesia A
I’ve given this Pizza Hut 2 tries and have been disappointed both times. First time a cashier was more worried about talking and laughing with her friends then listening to my order. I told her it was wrong and she got an attitude. Not only was the food taking very long it was wrong as well…Manager got involved and that was that. Tonight I ordered at 8:53pm was told it was take 15-20 mins. So after 30 minutes I came in to check (my daughter was already inside) and asked about the order. THE PIZZA WAS SITTING IN THE WARMER!! Cashier went to the back and tossed the wings and I got my order at 9:50…. It sad because this is a newer store but they still are lacking on something, nothing seems to change
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September 2023 by j v
Pizza hut on west road was the worst pizza I've ever gotten. REHEATED, dry and burnt cheese, stale crust. Obviously NOT FRESHLY MADE pizza. Skip this location!!
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September 2023 by Jhun Yu
Dont waste your money at this pizza hut the workers there are brain dead especially the manager every single person has the same problem bone dry pizza no sauce . Just order from the one on W Colonial
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September 2023 by Christian Arriola
Pizza Hut is great. This location sucks. Staffing is tough to handle I’m sure.
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September 2023 by Kevon Jay
Maybe workers and manager here need to be drug tested , I think they are some Pot Smoking hippies based on these reviews .