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February 2024 by Jim J.
This is the second time in two weeks that I have been terribly disappointed at the food and service of the deli. Two weeks ago there was a terrible wait. After getting home when I unpacked my dinner (chicken/wedge potatoes) I saw that the person had put me a thigh in my meal instead of a breast. I called the store manager and he apologized for the error. That was that. I threw my food in the trash. Tonight I went back to try to get dinner again. It was at 5:45 p.m. which is probably peak time for fresh chicken. The employee first told me and a few other shoppers it would be 5 minutes for them to be available (3 chicken fingers). I chose to wait the five minutes and stood and watched them refill the warmer with several boxes of mixed chicken. Finally I heard the employee telling a new customer that it would be 7 minutes for the fingers. When they finally got finished cooking, I was given my fingers and my potatoes as requested. In walking away I asked one of the employees if he was the manager and he told me he was. I expressed my dismay of what had happened (and what happened two weeks ago) and he offered to pay for my chicken. I declined (I was not trying to get something for nothing). I told him I was just trying to buy my dinner and to home. In a very ugly tone me told me he imagined I wasn't the only one. I was sooo upset and stopped and talked with one of the other managers on my way out and told him what had happened. He also offered that he would comp my chicken and I declined. At this point I was beside myself. I am an old man. I am sorry for any perceptions of my reaction to what happened today. I am not used to young men that are in a manager's position talking like that to me. The two places that your employees interact face to face with your customers are at the customer service counter and the deli. For me, the deli has definitely made "Shopping is a Pleasure" is anything but a pleasure. - Jim
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December 2023 by bailey britt
Every single person has been absolutely phenomenal. This is the best pharmacy I’ve ever been to. They don’t make you feel like another number. I recommend this pharmacy to everyone. Great job team!
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November 2023 by Mary M.
The rice in all the sushi is very, very undercooked. Makes for dry, crunchy sushi. Unfortunate because the fish itself is fresh. They need to cook the rice much longer. Maybe taste-test some of the sushi that has been in the sushi cooler for longer than a couple of hours so they know what the rice texture is like when it's cold. Also, they had no hot soup available and it was only 6:30pm, on a Tuesday. The line for the sandwich station was long and moving very slowly. These are things that are not issues at other Publix locations I frequent. They should look at fixing their processes and practices. On the plus side, everyone was kind and everything was very clean. This location has a lot of potential.
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November 2023 by Dannyboy768 ..
Don't bother going to the Deli unless you're a regular customer and know how everything works. I got in line to buy some hot food and ask the person in front of me if the line is for just the subs or the hot food too, she says it's for both. I get to the front of the line and the employee says I'm in the wrong line and refuses to serve me hot food. I look at the floor and surroundings and there's no indication that there's two lines whatsoever. They just expect you to know that there's two lines or maybe you just walk up to the counter like it's a free for all. Complete chaos in front of the deli, never going back to a Publix deli again. They're all the same
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June 2023 by Dakota S.
Thank you Tami Lee for going the extra mile to make Father's Day special for my guy! Love the lobster balloon!! Please tell the person that brought them thank you as well!!
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June 2023 by R G
Slow to help. Employees stand behind counter and are more interested in talking on the phone instead of serving customers actually there in person. Prescriptions are rarely ready to pick up when told they would be. I get texts mine are ready and if there are multiple items, this is never true. Why don't they say the prescriptions are ready when ALL of them are ready so I don't have to make multiple trips? I use home delivery for most of my prescriptions from another company and only have to come here if I need something on short notice and every single time it's a miserable experience.
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February 2023 by Wendy S.
This store is convenient, although expensive. I would normally grocery shop at Walmart, but this Publix is across the street from me. My son will only eat white mountain bread, yet at this particular store, it's rarely available. For days!! As well as advertised sale items. Shelves empty! I decided on this occasion to try something that has caught my eye on numerous visits...the spinach/feta stuffed chicken breasts. Yuck! No seasoning whatsoever. NONE! Bland, unseasoned chicken, with little feta (maybe increase this for some kind of flavor) and unseasoned spinach leaves. Watery, bland...just plain nasty. I never usually review food in grocery stores, but this is that bad!
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February 2023 by Alessandra C.
Clean and organized location. Friendly and helpful staff. $5 sushi trays on Wednesdays are not bad at all!
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May 2022 by Sridhar R.
This is long time after 18 years or 17 years - to go this side of town during Memorial day Weekend.People like Mr. Dylan who is the manager for Deli or Boar's head one of the food or place where you can get sand wiches or so - very nice - Other than Great Brother Mr. Dylan who comes and asks and i see his picture on the board- i was amazed- he came and asked if he wants to help.Same goes without saying to Ms. Emma- outstanding individual She has a great attitudeShe knows what is Vegan -she was suggesting- other girl went already to look for Vegan Taco - amazing- cannot imagine how fast , quick and customer service-they should be noted across for this kind of service- but looks it will be really busy so many apartments are already filled up nearby and there are some more coming up-this must be an going to be one of the busiest place i believeGood work ethic by those two girls who were there today -May 28th 2022 and Mr. DylanEnsure to put for greatMs. Emma. She's a great assetThanks againSriThanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademarks: #5030763 & 4837686"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit""Honesty is the Best Policy"Be Truthful,Honest and Fair
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May 2021 by Abby K.
When we moved here 5 years ago this was a wonderful 5 Star Publix. It is now so poorly stocked we no longer shop here. In the past year the stock they carry has narrowed significantly and they are consistently out of very common items like Hidden Valley Ranch Dressing and Stubbs BBQ sauce. I used to go here weekly and now I have stopped going altogether because every single time I have gone in the past year they have been out of stock or simply stopped carrying multiple items I need on my list. I do not think Covid can be blamed for these particular issues because the Publix on Colonial I switched to has none of the same problems.
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March 2021 by Deb B.
Ordered sub via Publix online site - cause "they/Publix" say it's quicker! Except I ordered it at 12:30p today - it was scheduled for pickup at 1:20p (why so long?) and wasn't ready until after 130p. And then picked up a to go large soup and the lids don't fit?? Had to find someone to wrap plastic around the base/lid so it wouldn't spill all over my vehicle... Really Publix?? I'm less and less impressed! I know seems small but every time I go - it's something -- and it's starting to add up!! Do better Publix!
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February 2021 by Missy Marler
great customer service and great tiramisu and subs
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May 2020 by Joshua Loebenberg
Probably the only good part about this Publix. The store is unrelIable with getting and keeping products in stock (well before the Covid-19 outbreak). The techs and pharmacists are knowledgeable and always take care of me and my family.
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March 2020 by Bethany Barfield
Went today to get a propane take exchange and all employees at the costumer service desk did not acknowledge me until I began to interrupt their talking session. The woman who acknowledged me said “Can I help you” no smile, no nothing. I have never done a propane exchange before and my brother sat outside waiting for the persons to come help. I sat there in silence after I told them he was out there and the man that was assisting the woman behind the counter goes “um have you
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March 2020 by Tim Levell
Great little store, and the people who work there makes shopping a nice experience. The only concern I have is the area is growing fast, it won’t be long and you won’t be able to find a place to park.
