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February 2024 by Amy Bass
I had a great experience at this Quest today, Latisha was my tech and she was thorough to ensure accuracy of might lab order, as well as a pleasant demeanor. I’m not sure how things are normally at this location, but I scheduled same day online, was brought back on time and had an outstanding experience. Everyone was pleasant that I came in contact with, no one was rude or trying to rush you out. Thank you Latisha! I will use this as my regular location.
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February 2024 by Theresa Dudek
Horrible service.
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December 2023 by Levi Dutra
It’s 10:15.. on the door it says it closes at 10:30 and is already closed. No phone or any type of contact available.. colonial dr location
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November 2023 by Azin Torkian
This was my first time visiting this particular Quest location, and my experience was very positive. Self check-in was easy and quick at the kiosk. I was called back a few minutes before my appointment time and was done with the blood work in about 10 minutes. My results came back within 2 days.
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November 2023 by Erica Slichter
Abby was fantastic. I was in for blood work which was a quick in and out process with my appointment. I maybe spent a total of 10 minutes there from the time of arrival, checkin, verified basic information, drawing of blood and back out the door. Great work ?
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November 2023 by James Hines
My doctor ordered labs for me today. I left work to get them completed. I pulled up to Quest Diagnostics at about 2:50 with two other guest. As we were arriving, a representative from the inside locked the door and closed the windows. We stood outside until about 2:57pm when we then saw an employee open the back door. When asked what time they closed she answered “We’re closed”. I then asked AGAIN… what time do you close? She replied again.. “We’re closed” which in my opinion is very rude because my question was a direct question. I replied to her stating my question was.. “What time do you close”. She replied we close at 3:00pm but lock our doors at 2:50pm. This is VERY VERY unprofessional which I guess explains the 2.5 stars they’re rated on Google. Perhaps when patients call, they should let them know they close at 2:50 and not 3:00pm.
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September 2023 by Terry Pickens
They are the absolute worst place to go for lab work. They simply don't care. I walked out after 3 hours. I found a doctor that has an in-house lab. I will never go back again. Also called my insurance company to let them know how horrible this lab is.
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September 2023 by Dan Churchill
Given what I see as far as other reviews my experience seems to be atypical. Maybe it was the technician, Ageba, who was very nice and very professional. Maybe it was the fact that I had scheduled an appointment and arrived slightly early. Whatever it was, the process was smooth, the people were very nice, and I'd certainly go back. I think having the appointment is critical - along with bringing your documentation and identification and having them available at the check-in. The appointment was easy to make online with minimal information.
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September 2023 by Shae
I've gone for labs twice this year, and both women I've dealt with were very polite, professional, and quick. I've had appointments both times and was called within minutes of my appointment time. Waiting room a little small but overall. Nice place.
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June 2023 by Jocelyn Rodriguez
I had an 11am appointment. I got there exactly at 11am- checked in on the kiosk. The kiosks were easy to use, I input my license and insurance and was done. A few minutes later I was called in and the staff was nice and efficient. I was completely done and back in my car by 11:28. It was quick, easy and the location was clean. Very very satisfied and will return here for any future labs I need!
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May 2023 by Fuad S.A.
Great location. We had an appointment and we were let in immediately! Waiting room crowded with walk-ins, so I highly recommend an appointment. My child loved our tech, I guess Ageba (sorry if I spelled your name wrong), who was very polite and fun. Also, we were having a hard time with the self serve totem, but a nice lady helped us. Much better than expected! Much better, on time, and cleaner than the Maguire location.
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May 2023 by Maria machado
Mrs. Ageba was the best. I usually get 3 needles in to be able to draw blood from me, Mrs. Ageba did it in the first try. Thanks so much, it was an amazing experience :)
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May 2023 by Rajendra Hiralal
This office is very poorly run. The staff believes you work for them. They are very unprofessional and lack the ability to multitask. They have no process to handle patients and they is no one to greet you or speak with at the front desk. If you come as a walk in, prepare to wait 2-3 hours. The staff are more interested in their personal conservation that the patients. You can do better and the management need to be reevaluated.
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January 2023 by Maria Brust
Waited here for almost two hours to drop something off which had to be in within 2 hours or had to be frozen. I had to get up and walk out so I could go freeze it so it wouldn’t have to be re done. Wasn’t hard to grab it and let me be on me way. They’re rude and seem to hate their jobs. Won’t be back here again
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January 2023 by R G
Staff is friendly and personal but they could use a receptionist. 100 percent computer check-in with no human element sometimes causes problems. Parking is tight also. Overalll good but could use improvement. Also they are impossible to contact by phone. Nobody answers.
