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November 2023 by Shon Shelby
Poor customer service not one person in the store helpful in any way could not answer any questions
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November 2023 by Robert Darroch
Needed to upgrade service, rep thoroughly explained options/fees, and helped us get the best deal. Friendly, helpful. Nice store
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November 2023 by Stacy Pierre
I went for an equipment exchange Jason was the agent who assisted me and the process was really quick. Everything thing was done in less than 10 minutes. Respect ?
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November 2023 by Maria Alvarado
The staff was very nice. I had to get my equipment switched since the tech gave me the wrong one. They took care of it with no questions asked.
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November 2023 by Carlos Villoria
Excellent service in the Ocoee store, very good service and attention from Jason, very professional and dedicated, also from the manager Jhon, congratulations.
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September 2023 by Max Lucien
0 stars Very rude heavy set lady working at this location today. Disrespectful and disregard my questions about my service at home.
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September 2023 by Flutie7NFL
Paulina was extremely helpful and patient in getting both my current phone and wife's switched over to Spectrum. Boost Mobile had us jumping through numerous hoops which required a couple of visits and much effort to achieve. Paulina was both persistent and accommodating in getting through the process. Very pleasant and personable. She's an asset to Spectrum.6 months later: I was back to see Paulina this time to get a new phone. She explained the various options and my choice had to be ordered. Once I received it I returned and she activated it and transferred over all my info to the new phone. Once again she was very pleasant and efficient. If additional services are needed I will be seeking her out. Doubtless others there could have assisted me, but it is nice to have a trusted personal contact.
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September 2023 by Rose Compere
Alex was friendly and helpful she gave me a wonderful service today.
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August 2023 by Dmitry X
Awful and slow service. They told me it’s plug and play equipment but it’s plug and wait two hours on hold and speaking with absolutely unprofessional staff. UPD: it’s not the POOR experience it’s your POOR service
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August 2023 by Mark Martuch
You apparently can't return equipment at this store,despite the website, the sign-in form, and the lady at the desk all saying you can.
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July 2023 by Dorcas D
Update 7.9.23:Recently switched fm boost to spectrum cellular. Customer service is much improved, nite & day. We give credit where credit is due. They went above & beyond....1 out of 5I've been a spectrum customer for decades & the clerks at this location are just plain rude, even when the store has just 2 customers.They act as though you're bothering them. I quietly do what I need to do quickly & flee rapidly.
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July 2023 by Joe J.
Your store on west 50 the employee did not want to help me the west.50 Orlando they could of but rush me out Fire them
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July 2023 by Decker Bullock
Stopped in to have them help me set up my new phone that I bought from Spectrum on line & they refused to help. Said I needed to call in. How do I call in when I’m setting up my only phone?
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June 2023 by steelydannnn
This those not have to do with the store. I cancelled the service and called Spectrum and they indicated that all equipment could be returned to any Spectrum store. I went here and they indicated that I have to go to the UPS store and free of charge I could send everything back. Waste of time, and not explain well on what to do with returning equipment. When they want your money it's all amazing. And when you leave it's like " screw them ".
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June 2023 by Dorcas Delfyett
I've been a spectrum customer for decades & the clerks at this location are just plain rude, even when the store has just 2 customers.They act as though you're bothering them. I quietly do what I need to do quickly & flee rapidly.
