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February 2025 by Katy Beltran
Try not to deposit money on their ATM .
Their ATM always has problems I went to deposit money and it didn’t go through the ATM kept my money then it’s a headache you have to call file a claim it’s insane and when you go to the branch they say they don’t have nothing to do with their ATM it’s another contractor.
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January 2025 by Nancy Fitz
While this bank has gone downhill since the Truist takeover, this branch hands down has the absolute worst customer service. They don't ever answer the phone so making an appointment is an impossibility. Even if you have the extension of an actual employee your voicemail and emails go unanswered. An absolute nightmare!
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October 2024 by Chanel Garret
I’ve been with this bank since 2017
They never help with anything but have hidden charges 😡
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July 2024 by Kim Dillon
Drive through spots are tight with a larger vehicle. Employees were friendly
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July 2024 by Ajay Singh
Worst bank ever! Some lady telling me that I cannot do a specific transaction when I’ve been doing it for so long. Like lady you need some more training. Also, the lady in the back who’s in charge of the drive thru is noisy and will look at your personal details and make comments. These people are not trustworthy and I will never step foot in that branch ever again!
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April 2024 by Evelyn Huggins
In all my years of doing business with banks Truist Bank has the worst customer service I have ever encountered. It took over two months to close an account and have the money sent to me. They offered no explanation of the taxes that were withheld. I will never do business with them ever again !
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November 2023 by Robert Gravely
So sad that since great bank - SunTrust - that my step father served on the board of when it was a regional bank in Miami has gone so bad! I've been trying to contact the mortgage department to discuss my HO insurance renewal so their records are correct and they don't "force" insure me. But you can't reach a human. So I went to call the branch manager here on Hwy 50 in Ocoee and it says the numbers disconnected. People start looking for other banking options! Truist has gone woke and will start using ESG rules to regulate your money! No wonder their stock is off by 60% in a little over a year. My guess is they are in serious financial trouble on loan assets and interest rate explosion. Be careful they could easily fold. Particularly if they have a large commercial real estate holding!
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November 2023 by Janene Slayton
I’ve been with this bank for years but they are very unprofessional & don’t value their customers
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May 2023 by Alexus Smith
Been trying to schedule an appointment for over a MONTH! But never ever openings but when I go to deposit money they are nearly always empty . It’s exhausting at thisPoint. Better service please !? Everytime I call it just hangs up after the second ring
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January 2023 by Qdeez
I'm so disgusted with Truist. I wish SunTrust never sold out. Truist is the worst bank I've ever been a customer of in my life.
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January 2023 by Quindaro Harrison
I'm so disgusted with Truist. I wish SunTrust never sold out. Truist is the worst bank I've ever been a customer of in my life.
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November 2022 by Felicia Young
HORRIBLE customer experience as it relates to the personal banker (Sherri Balwant) communicating back to you regarding a wire fee return (which was HER error in the first place). She gives you the runaround stating that only the manager can process this. However, I’ve emailed her twice (no response back to my emails - rude) and I’ve spoken to her over the phone and nothing has happened. She claims that she spoke to the manager regarding this; however, nothing still has been done in almost a month. Where’s the follow up?? Why was this never completed?? I will no longer be using this branch for my banking needs.
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October 2022 by Christopher Whitman
This bank is horrible! I need to change my address and waited in the teller line for 30 minutes only to be told that she can't change my address, I have to wait for the personal banker. I have now been waiting for almost 2 hours for the personal banker. I just need to change my address!! They also have a limit at their ATM. You can only withdraw so much per day. I have asked multiple times to have the limit increased. So I have my own money in the bank that I cant have access to! Inconvenient and time consuming to bank here! You can count on waiting in LONG lines! I will be switching to chase bank!
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May 2022 by andrzej zielinski
Untrained , ignorant staff and this is why they lie to customers.5/17/22 2pm.
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April 2022 by Passion W.
The worst customer service experience from online banking to visiting the branch. When I opened my business account I was advised to call for password and login assistance for online banking to then be told by a representative from the contact center “I don’t know why they tell you guys to call when we can’t help with online banking registration” so I go to the branch where I meet the business banking specialist/manager. As I explained the troubles I had with online registration, he did show empathy neither did he address the misinformation or apologized for the inconvenience of me having to visit the branch for a service that could have been fixed online.Next, I tried speaking him about why I chose Truist, my interest in business banking, offering to provide my business plan and I also gave him projections for my business. He sat there without any interest in blank stare (literally) and did not carry conversation or try to assist in answering my questions about the best products fit for my business model. It got so awkward with the one sided conversation that I just got up and left. There was no “okay great, is there anything else I can assist with” “do you have any questions” he just looked at me… I came in very positive and excited about being able to sit down with a banker in person to discuss my business needs and left questioning if this is right bank for me.I tried opening another account using my log in today and I received an era message saying to come into the branch. So I make another trip. This time I’m asked to sit and wait for the same manager and I’m waiting for over an hour. There’s no one in the teller lines, the tellers are just sitting looking through the glass but no one walked over to check on the customers waiting for service. It was great to actually see him show interests and help a customer though. I guess it depends on your background or income how great your service will be.
