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November 2023 by Angel Ruiz
Both of my sisters highly recommend the Original Mattress Factory from prior purchases. I visited the Ocoee, Fl store and was greeted by Vic Trivette who did an outstanding job of showing me the different mattress and helping me make the right selection. He was very knowledgeable and provided me the information needed along with excellent customer service. Received delivery of mattress just a few days later. Very pleased with purchase and would highly recommend both Vic and company. Thank you.
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January 2023 by Drew S.
Vic was very helpful. Didn't try to pressure us. Showed us lots of options. Recommended.
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January 2023 by Andrew Stiling
Vic was helpful a couple of days ago. Presented all options without trying to push us to the pricier ones. Quick delivery and set-up.
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September 2021 by DH D.
We bought a new BR set & decided not to buy the $7k mattress the furn. store offered. So, we bought a new KS mattress set at one of those shopping ctr mattress stores in Alt. Springs during 2012 & by 2014 it lumped fm top to bottom. It was the kind that you cannot flip over but only rotate head to toe. We wanted a traditional super firm flipable mattress because I hate the foamy, padded, spongy sinking feeling mattresses. We found the perfect replacement at a terrific price. It's been 6 mo. & it's holding up so well we haven't had to do the monthly flip. The sales person was awesome & informative. He knew exactly what we were looking for...super super firm & it is.
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June 2021 by Derek Sparks
Vick was super nice. Great prices and quality
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April 2021 by Matt Gerber (Kairos)
Fantastic business with very friendly knowledgeable staff.
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January 2021 by Nicholas Walters
pretty firm
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December 2020 by Vivianne C.
Victor was wonderful. He didn't try to pressure us into buying anything. In fact there was no sales pitch. Just the facts. And. Checkout only took a few minutes. He was honest. And had a sense of humor.
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November 2020 by Scott Schaefer
My wife and I were very pleased with the customer service. They were very informative and yet no pressure at all.Our new mattress is set to be delivered next week.Thanks
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September 2020 by bring gamer
Very helpful salesman Vic
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July 2020 by Johnny & Charlotte Dole
We went to the location in Ocoee. No pressure. Fantastic service.
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June 2020 by Mark S.
I called The original mattress factory when a part failed on the base of one of the mattresses that we purchased. I was immediately referred to their customer service representative Scott Knight. Scott immediately took interest in determining what the problem was and sought to resolve the issue. He contacted the manufacturer of the base after I sent him photos of the part that had failed. The manufacturer indicated that they no longer make that type of a motor in order to elevate the bed. This did not stop Scott from figuring out a solution. He was able to find the part. He made an appointment with us at our convenience. He showed up with the part. Made the repair in a matter of moments. And we now have a bed base that works like it was intended to and as it was originally manufactured. I can't begin to tell you how and pressed I was with Scott and the company in general. They stand behind a quality product and everybody should know that if they are looking for a great sleep experience they should consider the original mattress factory. Thank you Scott.
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June 2020 by iceewicc
Better constructed and made in America??
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December 2019 by robert shipley
Pete made our purchase easy. We appreciate the effert that made our trip successful. Good bed, good price, good service.
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December 2019 by Larry H.
This is our second mattress from OMF and the service and mattress was again great. Delivered exactly when promised from Ocoee store,