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April 2023 by Debbie Thompson
They did a fabulous job on my two Maltese and they are so small they are hard to groom.
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October 2020 by Ann Reyes
we have 2 big golden retrievers ages 8 and 5. We take them to Shelly at Bona Fide approximately every 6 weeks. She is wonderful with my babies, they come home looking and smelling beautiful. Shelly is very knowledgeable, you can tell she has been doing this a long time. Personally I wouldn't take my babies any where else. You have to trust your groomer and I trust Shelly 100%. We drive from New Port Richey. Always worth the trip.
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October 2020 by Laren Cavicchio
Two years ago I gave this place 5 stars. I can’t give it five stars anymore. The atmosphere is not what it once was, and this disappoints me greatly. There’s no warmth here. I know one groomer and one other employee here (the only two left since this place was purchased by a new owner) and I know they will both take care of my senior dog, but I am not confident that anyone else who works here would care for any of my dogs.Here are some things that should be in the excellent category (which they once had), and can help change how people view service when it comes to small businesses: train your team on how to greet customers, and how to take an appointment over the phone. Remind them that customers don’t serve you - we pay you to provide a service, but that service needs to start at the door and over the phone. Anyone who has worked for a company knows these things. And no one has to be over the top accommodating, but be friendly, warm, considerate... act like you like the customer standing in front of you who is trusting you with their dog(s).My low rating has nothing to do with prices, as they are comparable. The reason why I had been coming to this business since 2011 was because of the people who work here and the feeling of warmth and care every time I walked inside. They used to take the time to get to know you. This is no longer part of their vision.And I’d like to mention that the owner and I have taken time to get to know each other. She knows that I understand small businesses, she knows I support small businesses, and all I ask is that people are warm and friendly, and can be warm and friendly (and organized) over the phone and in person. She knows that there is a huge level of trust that we put into our groomers, and that trust starts with the relationship that we have with the place with whom we drop off our dog(s). I won’t go back because there is no relationship here, and therefore no trust.
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September 2020 by Cody Caliguiri
Gretta comes out looking great every time!
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August 2020 by Muriel Primeau Paye
She has done my twice and she is the nicest lady. exactly on time and so gentle, caring and beautiful grooms my fur baby. I would highly recommend her. It's great to have them right in your driveway.
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April 2020 by Jan Swarthout
Great customer service. They do a great job with my dogs!
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March 2020 by Thomas Dickson
Shelly and the staff at Bonafide pet grooming are fantastic!! I’ve been taking my dog Willow to her for the last 5 years or so and she loves her Aunt Shelly. Willow hates nail trims and we used to pay over 30 dollars for them at other groomers as extra staff was needed for support . Ever since we’ve been going to Shelly at bonafide Willow has relaxed during nail trims and doesn’t require extra staff or extra money ! I send all my friends and family to her as well !
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March 2020 by Catherine Spoor
My dog has been going to Bone-Afide for more than 10 years. Fantastic facility! Professional staff, great groomers. Shelly grooms my dog and she always looks great! Highly recommend this place.
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March 2020 by tammy cardillo
Shelly is an awesome groomer. She takes pride in her work and is very caring for her customers. Bandit loves going there and it's obvious he loves her too. I have followed her from muddy paws to her new place even if it's a longer ride for me and traffic to deal with. I can always count on her to ensure bandit looks so handsome when he's done. It's very tough to find a groomer that truly cares about your pet and cares about your overall satisfaction. I've read some of the reviews and I hope you would consider a second chance.
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March 2020 by Sherri Sutton
Shelly is a 'dog whisperer' with my 70 pound baby. My pup gets nervous and anxious easily and she spends time to make him comfortable and give him the cutest haircut! She's been so flexible with my schedule. I actually drive more than 20 minutes to go to her shop and past many other groomers because she's THAT good!! I also get a lot of compliments about my dog's handsome grooming!
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March 2020 by Alexis Conover
Great people, great service and great results! Always putting our pets safety and needs above all else, including other customers egos and lack of knowledge or consideration. We're so happy to not only bring our dogs, but our cats as well and know that they are safe and handled with the absolute best care!
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March 2020 by Jean Bates
Kobe Joe is a senior goldendoddle and Shelly is excellent with his care and concerns as he is aging.
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March 2020 by Betty Floro
Fantastic place! My Paps and Cotton de Tulear have been going there for quire some time and they just LOVE Shelly....they always come home squeaky clean and happy... highly recommend!
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February 2020 by Linda E
We have been taking our dog Bentley, there and are totally pleased. Our groomer, Montanna, is the best. All of staff are great, friendly and seem to really love dogs.
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February 2020 by Alyssa Mclealen
New owners not friendly nickle and dime you for everything. I gave them a second chance and I will be taking my parents pets somewhere else. So sad this is their third set of dogs being groomed here and it's just not the same as it was before.