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August 2023 by Jeffrey Draesel
Very professional and organized operation that even helped my mom and I in the hot sun get our belongs out, she was in severe pain. Good operation that cares - shown through action - hats off to you guysService: Body & Trim
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March 2023 by Laudz Pierre
I got into an accident late September 2022, I called them and they were very helpful in helping me get my car towed to the shop and get the process started. Unfortunately due to the horrible nature of my insurance company (NATIONAL GENERAL) my repairs were being delayed, NO FAULT OF THE SHOP AT ALL. Fast forward 4 months later, all my repairs were done and my car looked brand new! They were so patient and helpful in helping me call the insurance and get all the RIGHT repairs done! They don’t cut corners, they don’t do minimal work! You get their best ! I 100% approve and would always recommend !Services: Painting
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March 2023 by Luis Sierra
Thank you for all the help since day one is been a huge help! My vehicle came out brand new ! The paint job was amazing you can’t tell where was crashed highly recommended! A really friendly atmosphere ! And they made me feel really comfortable with every single process! Once again thank you for everythingServices: Painting
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February 2023 by Manny Gonzalez
Mikey and his team were outstanding. Car accidents are always stressful and he was able to provide plenty of peace of mind about my repair and the final outcome was fantastic. Very pleased and highly recommended.Services: Tires
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December 2022 by Devon Garrido
Mikey took care of everything. He made sure that the car came out great and even buffed out some scratches that I had on my rear bumper on the opposite side of the damage. I sent my dad to this shop to repaint his car and they have stood by their work since day 1! Always responsive and sent photos throughout the process.. Miami is a tough place with body shops and 1 Auto made me feel much easier about it.
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December 2022 by Patrick Galan
My bumper and headlight are like new!These guys are amazing honest and extremely professional.Road debris dented my new Tesla Y bumper and headlight and they where able to fix both.I’m amazed!
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December 2022 by Nancy
The team at The 1 Auto Solution were terrific. From the garage techs that helped direct me to the office, to Mike, James and Andy in the office. Everyone was wonderful from the moment I drove to the location. I walked in to get a quote for a repair for my car and Mike and Andy immediately stopped what they were doing to come out and look at what I wanted to have done. Mike created a quote for me explaining the reasoning behind each item and ensured the quality of the parts that he would be ordering. James, ordered the parts for the repair and scheduled a time that worked best for my schedule and they were able to finish the repair in one day. The entire experience was smooth, with great customer service, and excellent communication. I will definitely be returning for any other repairs I need for my vehicles.
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December 2022 by Michelle Farquharson
I was in an accident a few months ago. With some front and damage... These guys are amazing!! They were extremely courteous, very professional and extremely helpful. My insurance company was driving me crazy but they worked around the situation. And when I got my car back I was extremely happy. It looked like I had the damage fixed at the dealer... It looked brand new. It drives great and looks great I am 100% satisfied..... Thank you 1 Auto Solution....Services: Tires
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December 2022 by Judit Soler
I was very happy with the service that Mike and his team has provided. Everything what he said happened the way he said beforehand. If he tells You he will help You with something, You can be 100% sure that he will. He left my pick up truck after a car crash like it was new. He always kept me updated as what is going on, he helped tremendously in this difficult time and I could even count on him when I wasn't able to reach my adjuster at my insurance. I really fel like I am part of the family as he treated me like that. It was my best experience with a body shop! If You take your car there it will be in good hands, and will happen what they day, no surprises! Thank You Mike for all your help!
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December 2022 by robin hammond
I had an excellent experience with The 1 Auto Solution team. They were in constant communication with me every step of the way. They fixed my car and made sure everything was perfect in a timely manner. The 1 Auto Solution went over and beyond to help me out. I highly recommend them.Services: Steering & suspension repair
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December 2022 by HSG Henry
Brought in my BMW 6 series earlier this year after an ugly accident. Mike and the guys worked with my insurance to push the process along as fast as they could. Very attentive office, I am definitely satisfied with the work completed and my car now.Service: Body & Trim
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December 2022 by Skylar Henry
Needed help getting my car right. Reached out to Mike and he responded immediately, even sent out a tow truck to get the car. Now my car looks great and it’s like I never was in an accident. Thanks Mike and the 1 Auto Solution team for the good work.Service: Body & Trim
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December 2022 by ZAPsurfMIA
I got into an accident with my Toyota Tacoma truck that I had paid off completely so I was worried that it would be a total loss. This body shop efficiently and very competently repaired all the damage, and when I got my truck back, it looked and drove like it was brand new right off the lot when I initially purchased it. I highly recommend their work. They are also very professional so it was a pleasure dealing with them.Services: Tires
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December 2022 by Indian Bike Mike
Mike and the guys at The Auto 1 Solution are an absolute godsend!!! Quick affordable reliable and they do amazing work. Got recommended by my son after he used them for an accident of his and boy did they live up to everything he said. Would definitely recommend them to any family friends or honestly anyone that needs them 10/10!!! Thanks again Mike!!!Services: Painting
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December 2022 by adrienna s
Firstly, you have to call them before they EVER communicate with you. Be very proACTIVE when your car is towed to this shop from Day 1. That’s how the storage fees pile up. I Experienced the worst customer service I’ve ever seen starting with the attitude received upon my initial walk in. This lead to a man VERBALLY HARRASSING me, telling me “it’s not his fault for the insurance I chose”, telling me “I’m ’basically’ telling his employee she doesn’t know what she’s doing” after being surprised she didn’t know what the storage fees were AFTER she rudely asked me “if I wanted her to MAKE UP the paper work” that I asked to see where $7,000 worth of work on an untouched car came from. This lead to the gentleman insisting on asking me “what’s the difference between 7,000 and 1,000, when either way, the bank would have to pay it before they can remove my car”. When I proceeded to tell him the difference and that I’d still have to be responsible, he yells at me to “STOP, before HE calls the police AFTER HE INITIATED A ARGUMENT WITH ME and only angered himself, and to place the icing on the cake called me “F$&ing Ignorant” and claiming that I’m “not getting any special discount” (when it wasn’t what I was asking for AT ALL) in front of his staff and another customer. At that point, I’ve been belittled like a child, yelled at and called out of my name. My advice for anyone who goes through this next time, just walk across the street to the police station and file a report. Don’t let this gentleman intimidate you. The young lady behind the desk, proceeds to have me wait outside for over 20 minutes for the guy who I trusted, to never show up to explain his ‘work’. Granted she did apologize for his behavior because he “might have something personal going on, and he’s been unbearable all day”, but it’s no excuse. To sum it up, yes, their work is over priced and I still don’t understand the charges, but if it wasn’t for the interaction, I honestly wouldn’t write this review. And before there are lies about my approach and what I asked for, I did record up until the very moment I was being disrespected and proceeded to call my father who was disgusted and shocked at the things that were said to me as they were UNPROVOKED AND UNWARRANTED. I have move forward, seeking advisement for this incident. I should’ve saw the red flag when that same gentleman felt open enough to make rude remarks to me regarding a disheveled elderly woman the last time I was there, which was shocking as he then he proceeded to explain his own mother’s hardships. He needs anger management, and I’m hoping he reads this and learns from it. He needs to be graceful and patient within customer service and I understand we all have things going on. We all don’t know terminology, regular going rates, etc. plus the fact that we are dealing with our cars (which for me was my first and recently became my main source of income)Service: Auto engine diagnostic