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November 2023 by Charity Moore
I had to schedule an emergency appt for a broken tooth with no dental insurance, had never been to this dentist before ever. But because they offer financing which I needed in order to be able.to afford an implant, I chose this office. I was AMAZED at the service I received here. ALL staff are super friendly, very courteous and professional. I was able to get an exam and explained to the dentist my concerns about being able to eat Thanksgiving dinner the next day. So I was taken to the office manager who was able.to.find a financing plan for me. I was able to get a full.mouth periodontal cleaning and get the tooth extract with a bone graft put in place to prepare for the implant in 4 months. I also was able to eat Thanksgiving dinner the very next day because the doctor did such an amazing job that I had very minimal swelling and pain, simply used OTC Aleve and Tylenol to manage my comfort level. I will.definitely continue my Dental care with this office.
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November 2023 by Keanna Deal
I was having the worst tooth pain the day after Thanksgiving and this office was outstanding!!! Got me in next day. They have all kinds of payment options to help and just courteous, professional, awesome staff! Highly recommend ??
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November 2023 by Noemi Torres
I'm visit the office after one of my tooth broke and let me tell you this the office is clean, employee friendly and the technology awesome. But I want to talk about Mrs. Margarita she is amazing she did my cleaning service she is very professional friendly and gentle when she does the work . Defenelly I will come back to clean My teeth with her. Thank you again Mrs Margarita for you patience with me.
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November 2023 by Linoshka Crespo Lopez
I had a great experience at Aspen Dental. They have been such kind and wonderful with me. Great scheduling and doesn't have long waits for appointments. Ms. Marjan was great explaining me all the procedures needed. Roberto was amazing, I came with my daughter and they make her feel like comfortable, he gives her cookies and a orange. Such a great experience!!
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November 2023 by Kristin Barfield
I had a very bad tooth and couldn’t get anyone to help me. Aspen dental helped me and Aspen dental was AMAZING!!! I am also NOT very good when it comes to the dentist due to years of horrible torture through orthodontist and dentist BUT Aspen made me so comfortable. And even though I was scared they were patient and kind and not to mention AMAZING when it came down to my VERY bad, infected tooth. It was stuck and wouldn’t come out but the dentist that did my work was WONDERFUL. She made sure I didn’t feel ANYTHING, and kept asking me if I was comfortable even while she was tugging and pulling a very stubborn tooth. Her assistant she had that day was THE BEST too!!!! She was so kind and very very good at her job JUST like the dentist. These 2 woman are DEFINITELY in the RIGHT career!!!! Also, the front desk employees were so helpful and try to do anything to help you get the best price possible. I will definitely be back to Aspen Dental and I’m sure the service will be just as AMAZING as they were this time. Thank you so much Aspen Dental for saving me from the massive pain I was in and helping me when no one else would. You are an office of angels!!!
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November 2023 by Renee melendez
Margarita was a Gem. I haven’t felt so relaxed during a routine cleaning. She was very thorough. And very considerate of my comfort level. I would recommend her to anyone. Thank you Aspen Dental
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November 2023 by Stephen M
We had two visits to this location this week, first for an assessment and later for a tooth pulling.Roberto was an absolute pleasure and helped with our frustrating experience, without his help I was worried we would miss our slotted time and require us to miss even more work than we already were. he was overly kind and patient with us and for that we are extremely grateful.Due to the nature of our visit we required some medicine to be prescribed for our followup appointment to take place. After multiple calls and quite frankly rude service from one staff member in particular our prescription was finally submitted after end of day leaving less than 2 hours to pickup before the pharmacy closed as our apt was first thing the following morning.At 930 am the day prior we called to inform them we would need the prescription, which was checked up on 2 other times and hadn't been handled until after 5pm.To no fault of the office the pharmacy only had the generic version but was unable to give us that since they couldn't get confirmation from the doctor as the office had closed.If this were prioritized and taken care of earlier in the day this would have been easy to address as it could have been resubmitted as the generic. But it was past end of day.Cut to the day of procedure and we have no medication, couldn't get a phone call picked up and had to drive to the store to have this addressed so that we could scramble last minute to a pharmacy that opened 1 hour prior to our appointment when all others opened when our app was scheduled.Roberto made sure that we were tended to, he understood the urgency of the problem and got us taken care of just in time for things to work out.It was stressful yet he prioritized us and made us feel seen and valued.The operating doctor was extremely friendly and easy to talk to, she made it clear there were no judgements and that even she herself has had work done and talked about the patient side of her experience with dentists.Overall I feel the office side of things is a bit understaffed. But most of the employees we dealt with were friendly, sympathetic, and knowledgeable.
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November 2023 by alexis shaw
Good care but take forever. My x rays and gum check took 1.5 hours after they got me back in a room. I left before talking with office staff about a follow up appointment because it was taking to long. They did reach out and call me and I set up for a cleaning. Hopefully they are better with time management next time.10/31Today I am here for a dental cleaning. I decided to give them a second chance. It’s 25 mins past my scheduled appointment time and people who got here we’ll after me are being called back. I feel like this office tends to over book and doesn’t respect people’s time. I need cavities filled but I think I may find another office to book with .
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November 2023 by J street
They make you pay for all of the recommended services at one time. After leaving the office, I realized that some of the things they wanted to do were not necessary. When I called to get my money refunded and cancel the services, they said they had to wait to make sure the insurance pays for the cleaning. That was well over a month ago. Still waiting for the $700.00 to be refunded.
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October 2023 by joleen reyes
This was my first time visit which was an emergency for a broken tooth. Roberto greeted me with a smile as soon as I walked in even though he was on the phone. I have walked into plenty of entities and not even been greeted with as much as an eye contact upon entering the establishment and they were doing nothing. My appointment started right on time. Dr Marjon is the doctor who did my consult. Let me first start by saying how beautiful she is. Her attention and attitude was a certain match. She was thorough and I like the way that I did not feel rushed. At the end of my appointment I was met by the office manager Miss Andreas. Again, was met with smile and made the entire process of payment and financing effortless. This is my first time leaving a review for any company so that says a lot. Everyone was so pleasant and it wasn't just one person it was every single person in the office. Kudos to Aspen Dental, everyone is doing an amazing job.
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September 2023 by Julie Rametta
Made an appointment over the phone and when I got there they said they had no appointment for me so I waited 2 hours for x-rays then to be told they had no time for me today come back tomorrow though everyone was super friendly. I went in pain and left in pain. Not the place to go in an emergency.
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September 2023 by Ivelisse Zima
My 90 year old mother had an appointment in July 2023 … She had been loosing weight due to poor dentures . I flew in from out of state to take her to her “ dental cleaning” appointment at Aspen dental among other chores I had to accomplish on this trip . She has been dealing with Orange City Aspen Dental for over 2 years now since she chose Aspen Dental for her denture / bridge work , not satisfied with the fitting and the managerial “ promises “ of satisfaction . mother decided she didn’t want to deal with the issue anymore and live with it . This is NOT acceptable ! So I hoped that the present visit would shed some light in to her weight loss and wether it could be corrected or not . You see, Ill fitting dentures can cause a myriad of problems in an elderly patient .She went in this time (July 2023 )to get her “ few remaining teeth” cleaned and after 3 hours waiting (…. Must say the dentist was wonderful and tried to research options to help her, even trying to find out what went wrong on her previously “ denied appointment “ ) ….. Seemingly “her negligence “ for not “ speaking out about her dental fitting . They tried to fit in her mouth what they considered the “ right dentures “ to no avail but then told her she would have to shell out $6k again to get the job done right ! ( This is a person who lives on a fix income ) .For health reasons she had to leave without getting her teeth cleaned but Manager promised to call her to get her reschedule and possibly work on options to improve her dental situation but as of September 8th it has NOT taken place .Empty promises don’t make it in a business… . You have to fulfill those promises or you risk being considered a liar.Customer Service needs improvement.
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September 2023 by jon doe
Very nice place, roberto at the front desk was very helpful very kind gentleman. The doctor who actually pulled my tooth what a great job and she is so beautiful. Very fair place we'll be going back very soon to get root canal and a crown put on thank you Aspen Dental.
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September 2023 by Olga Rodriguez
Staff in front desk are nice and friendly. Roberto provided great service since day one. Roberto expresses care for the patients and shows passion in the work.
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August 2023 by Alan Mackey
Just have to say thank you to everyone at Aspen. I have had a really bad toothache for the longest time. Couldn't find any help. Called and was able to get into the office within the week, no dental insurance. First exam, etc. They told me what needed to be done and was very helpful with financial assistance. Less than a week later was able to get the tooth extraction and already moving forward with what needs to be done next. Have to also say thank you to Roberto at the front desk, and how patient and helpful everyone was from the beginning. Thank you so much Aspen dental.Amazing work...!!!!!
