-
February 2024 by Rafael Hilerio
Excelente service front Hugo (Customer Service)
-
February 2024 by David Sargent
Fast service.
-
February 2024 by Peg Haden
Great service from a pleasant staff. Manager was able to resolve an account issue without delay.
-
January 2024 by William Sands
Went in to upgrade my wife’s iPhone and Apple Watch. i met with Alfonso, one of the stores sales representatives. He took the time to show me the phone and watch my wife told me she wanted. i returned the following week and Alfonso was taking care of another customer. Tayla greeted us and checked us in. The store manager, Sebastian took great care of the upgrade for us in a timely manner. The store is very clean. The atmosphere is very pleasant. And my wife’s new devices were setup and working before we left the store. This store location exceeded my expectations and will recommend to everyone to go here. Thank you for the best service!
-
January 2024 by Gail Bonjione
Orlando came to my aid before the entry door closed! He was friendly & courteous AND fixed my issue within a few minutes! Thank you, Orlando! ???
-
January 2024 by Izzy Santiago
The salesman Orlando was excellent in Customer Service and very professional. ?.
-
January 2024 by Ruth Lanzo
Fast, attentive, satisfactory knowledge of the work.
-
January 2024 by Palmi Matthiasson
Super service and Sebastian was very helpful, quick and service minded.
-
December 2023 by Liz Sutton
Nice employeesGreat Help
-
December 2023 by Javier Rodriguez
Excellent the best I love it.
-
December 2023 by Isiah Castor
They are very slow
-
December 2023 by David Ledea
The girl who took care of me was very informative
-
December 2023 by T Bassoe
Excellent service
-
October 2023 by Scott C.
I recently encountered an unusual issue after purchasing an iPhone from the Deland location. (For those interested in that experience, I've left a review for that store. A special shout-out to Mr. Stephen McDuffy.) Despite the positive purchase experience, I ran into problems activating my phone, which frustratingly remained in SOS mode. Multiple over-the-phone attempts to resolve the issue were unsuccessful, leading me to visit the store for a new eSIM QR code. Unfortunately, the Deland store was out of stock but directed me to the Orange City location – a suggestion that turned out to be a blessing in disguise.Upon arrival, I was warmly greeted by Marcus, the store manager, who appears to have instituted an impressively efficient system at the branch. After Marcus swiftly checked me in, I had the opportunity to observe the store's other associates artfully and patiently assisting a diverse range of customers. Their professionalism and genuine care were evident.When my turn came, Marcus personally attended to my issue. He took the time to sit with me, intently listening as I recounted my challenges, never once interrupting or showing impatience. With reassuring confidence, he promised a resolution. While the optimism was comforting, it was his expertise that genuinely instilled faith.Despite multiple SIM and device swaps, the challenge persisted. Not one to be deterred, Marcus escalated my case to Ryan, a knowledgeable Tier 2 support professional. Together, they deduced that the system was erroneously refreshing my old IMEI number, thereby blocking the new one. Once addressed, my iPhone sprang to life.Remarkably, this entire ordeal spanned nearly two hours. Throughout, Marcus remained unflinchingly calm, courteous, and committed to helping me. His resilience in the face of such a perplexing issue was nothing short of commendable.I am deeply grateful to Marcus for not only resolving the problem but for the patience, kindness, and dedication he displayed. Many thanks, Marcus, for your exemplary service!
-
October 2023 by Jessica Navarro
I had an issue with my bill and I had to add a line and Jeremy B. The retail sales consultant made sure he helped me and leave out of there with a smile on my face. If you need help ask for Jeremy
