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July 2023 by Walter C.
I purchased my Lincoln navigator new from this dealership back in 2017. Last month I brought the vehicle in for an oil change and multi point inspection as the vehicle had 69,000+ miles on it and the power train warranty extended to 70,000 miles. The reason I requested a multi point check is the vehicle was about to go out of warranty, so I wanted it to be checked out to make sure I had no issues prior to the warranty expiring. I was told I would need rear brakes soon, but everything else was green meaning everything else was good. Two weeks later my water pump fails and the vehicle now has just over 70,000 miles so the powertrain warranty is no longer in effect. Water pumps don't just fail they start weeping coolant which is a slow, drip and progressively get worse. This should have been caught during their multi point check. There is typically evidence of coolant residue around the weep pole of the water pump, and possibly a trail down the front and lower part of the motor . This should've indicated to any technician doing a multi point check that there is a problem with the water pump .I reached out to Lincoln to have this covered under the powertrain warranty , explained to them that the vehicle was just in at one of their dealerships for service 2 weeks before while still below the 70,000 miles. Lincoln motor company agreed to cover 60% of the repair and requested the dealership since they misdiagnosed the vehicle when it was at their dealership and under warranty to Cover the remaining 40%. I spoke with Jason, the service manager, and he told me. As part of the multi point inspection, we top off all the fluids. And at the time the vehicle was here your coolant level was full, so I pointed out to him that if all fluids are checked as you say and the coolant level was full. Why is my washer fluid below half if you topped it off he had no response. He said it's my responsibility to know if my vehicle is leaking coolant and that he's not going to cover the 40% even though they're dealership missed Diagnosed it during their multipoint inspection. He was very rude and argumentative while we were speaking constantly talking over me, instead of listening to what I had to say. His final comment to me was I'm not covering anything you should have the repairs completed at Parks Longwood Lincoln. I don't think this is very good customer service especially when you've been dealing with this dealership. For over 30 years and purchased the vehicle new from this dealership. Their service department consistently misdiagnosis or totally misses issues with their vehicles. If you have a Lincoln product, don't take it to this dealership for service. It may be a little bit of a drive, but do yourself a favor and take it to Parks Longwood Lincoln for service where Repairs are done correctly the first time. Throughout the warranty on this vehicle, I've had to take it to Parks Longwood Lincoln for all warranty repairs because Coggin, Deland Ford Lincoln consistently failed to diagnose problems correctly. For example, the first week I own the vehicle I was getting a rattling noise. Inside the vehicle, I brought it to the dealership three times I was told the rattling noise with the seatbelt in the rear seat, hitting the the side, cargo panel I was told this the problem was fixed, I drove 15 feet out of the service drive, and it was still rattling I immediately went back and spoke with the service manager who rode in the vehicle, and said he could not hear the noise. I was forced to take the vehicle to Parks Longwood Lincoln where they immediately diagnosed issue as a loose track for the sunroof shade and replaced it no more rattle. Since then, I've had all of my warranty service work completed at Parks Longwood Lincoln with no issues. I have returned to Coggin Deland Lincoln to have oil changes done as part of my purchase I was given free oil changes. My salesman, Paul Cianciotto. Was great. It's such a shame that their service dept. is so incompetent. Do yourself a favor if you ha
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March 2023 by Robert S.
Need you vehicle repaired after an accident?. Do you your a big favor and go someplace else. Took my F250 in to be repaired after it was rear-ended just before Christmas. Everything started out fine with the drop off and getting the original estimate done. Then the issues began. Arnie my contact person at the shop was telling me everything was fixable just waiting on the insurance company. The insurance company wanted to total the truck which I argued against and eventually they agreed to fix. However it took me getting both the shop and the insurance company on the line. In the end for the major part of the frame they thought was bent they had their "Senior tech" look at it and guess what. That bend is there from the factory and is supposed to be there. I am not a mechanic or body shop guy but I would imagine if you are a Ford dealership and Ford "Certified" you should know what a Ford frame should look like.Since day 1 I mentioned that it began to squeak badly after the collision. Arnie told me that it was the U-joint on the drive shaft and was not sure the insurance would cover it as a ware item. I asked him multiple times on the phone and once in person to get me a price on that part so they could fix it and I would pay. I get a call from Arnie saying the truck is ready for pick up. When asked if the insurance company covered the U-joint since he did not get back to me, He said he had not had the service department look at it but I could pick up the truck. He also stated up until that day he did not notice that there were blacked out tail lights and they put on a OEM style. If it took them that long to notice the type of tail lights I had what else could they have missed. I insisted i would not drive it until the u-joint was at least looked at and I requested to have the body shop manager, John, contact me. John got to me the same day and said it would have the truck looked at on Monday, it was already Friday after noon, and see what the price would be. He also said there was a part on order for the truck but had no clue what the part was and could not answer if there was a part on order why was the truck ready for pick up? A few days later I found out it was just a trim piece for the bed.Insurance covered the u-joint after I had to call the shop 5 times because no one talks to each other. John said he hadn't been given a price for the u-joint I told him that they gave it to me 2 days ago.Pick up the truck and noticed things not correct. They did not spray the tail gate with a bed liner to match. John said it wasn't on the list and that is what they go by. I asked him if they noticed something else that should be done to the truck wouldn't they have reached out to the insurance company for approval? He never answered that question. Looked the truck over and saw that the vent caps were installed in 2 different ways one was over the rear window seal and one was under. John said he personally did not know which way was correct but they would fix it when I brought the truck back for the tailgate. On my way home I was pulled over for a tail light not working. Showed the cop the paper work and told him just picked the truck up and would look at it, He let me off. Get home and check the tail light the blacked out one was not working. I pull it off to find that the bulbs were pushed way back into the truck bed and not in the housing. Took a closer look at the truck and noted the rear sill was wavy and not straight like it should be. But was freshly painted and the driver door was missing the weather stripping.A week later I took the truck up for them to remove the tailgate to get it spray lined. During the process they broke the tail light I had just replaced to match the other OEM light. When asking John about the rear sill and when we could get it and the vent caps corrected he said he would have to check the paperwork to confirm what had been done. Pulled out my copy and showed him and his exact words were. "just because it is on the list doesn't me we fix it 100%" That ma
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January 2023 by Troy E.
Took 4 months (not Coggins immediate fault) to get my car fixed. However, they offered no assistance in getting the part I needed. In fact never received one phone call to update me on the process. They didn't even vacuum my car as a nice gesture or wash my car. Offered no empathy whatsoever. I mean imagine if you didn't have your only vehicle for four months. They really are not a good representative of their product. Would not even think of purchasing a FORD from them. Stay away.
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June 2022 by David T.
Currently sitting in parts department now. I made an appointment for 11:40. I was 20min early and it's now 2pm and still waiting. No warning that there's a backup or even eta. After my first hour of waiting I had to go ask for an estimated time. All I got was "probably another hour or so".
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April 2022 by Judy M.
I don't understand all the one star. I have had nothing but great service. I drive from Daytona Beach because of their professionalism & service.
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April 2022 by Chris K.
Went into dealership for air bag recall and told that the interior door should also be replaced. I agreed to do so and after paying over $200 for the repair, the problem was not resolved. After discussion with the service tech, I was told that the manager will need to handle. Service department manager INFORMED me that the job was completed properly and the issue was not the door handle. So I was charged over $200 to replace a working part and if I wanted the actual needed repair completed, it would be an ADDITIONAL $300.00.
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February 2022 by William S.
First, I have to give 5 stars to Don, my sales person and Jose, the manager. We were just in the stage of looking for a new vehicle and my wife wanted to try a Bronco Sport. She loved it. Jose gave us a great price on our trade so we said yes to the deal.Now the bad news. We had pre-approved financing at a low 2.0% before going into the office to close the deal. Rob Keller kept trying to get us to accept an extended warranty package, which we did not anticipate before going in. Under the pressure, we relented and took the $3,000 warranty with the understanding that we could cancel at any time! We also somehow lost out on our financing and ended up with theirs at a higher interest rate.It gets worse. The next day I went to Rob and said that I wanted to cancel the warranty because it was overpriced. He said that I had to wait 60 days to cancel!!! Mind you, we never got any paperwork on the warranty at the closing so I took him at his word. After the 60 days, I tried calling three different days to get him to start the cancellation process. Only after going to the office in person did I get the form to cancel. I filed it out at home and immediately emailed it to Rob. A week later I was still trying to get the original paperwork and confirmation that he processed the form. Only after threatening to file with the BBB did I get a response.He said that I was on his TO-DO list still and was busy, and it would take 4-6 weeks to process on the warranty end. He emailed me one page regarding the warranty. I had to go to the warranty companies website to get all 16 pages. Now the kicker: I had the right to cancel immediately!! Now I'll lose $50 at least and will get a pro-rated refund. What a crook!!!!
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June 2021 by Richard R.
Terrible customer service in the service department bunch of keyboard mechanics who act like they know what they're talking about, usually leading customers in the wrong direction and costing them more money.....it's all about the money!!!They also are terrible with communication, once a problem arises they usually put it off in to a policy change or some other fabricated excuse and again! Refer back to the customer just spending more money
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June 2021 by Sco C.
Bought a new f150 and brought it to dealership to get a oil change. I had reserved a 1:00pm time Got there a few minutes early and then was told that it would be at least a 90 minute wait! Horrible would never go to any Coggin store 10 minute oil change here I come.
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April 2021 by Larry H.
They are a bunch of dopes. The person who handles the service call in is so clueless it made me wonder if she was on drugs. This is the second time I requested a call back using the chat.
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March 2021 by Samantha Pruitt
SHOUTING OUT A BIG HELLO TO ALL THAT MAY STILL BE AROUND ! FROM SAMANTHA PRUITT, I AM TAY PRUITTS WIFE , THE 24/7 BUSYBODY WHO WAS ALWAYS AT IT! HOPE THIS GIVES SOMEONE A HUGE SMILE. Got my very first brand new truck from Coggin very grateful for all that you all did in every detail * down to detail keep up the great work
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January 2021 by Christopher E.
Very disappointed after using their online scheduling tool to setup a service. I wanted the works oil change and tire rotation. I used their online tool and setup an appt for 4:30 today. A couple hours later they called and said they don't have techs at that time. They go home at 4pm. I suggested they change their scheduling tool to reflect that. I was told they have no control of that. That's ridiculous. Either schedule someone to cover this time or pay your developer to fix this. I can handle the initial mistake but to tell me they can't change it and it will keep happening to customers is awful.
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December 2020 by Penny G.
Run away as fast as you can. Totally threw my young daughter under the bus, and myself also.. Falsified documents, sold her 4k of additional warranty coverage even though it was brand new 2020 car with full warranty. These are bad, ruthless people.
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July 2020 by Sheri R.
In the past they have actually lost my vehicle (had it for 2 months!);They had my car last time, it was supposed to be a 1 day job, they never contacted me, and I tried reaching them by text, phone, and eventually I had to drive there to talk to someone after I left work-no one was left in service- they just closed up (with my car) and NEVER contacted me; They NEVER answer texts (which they text you to say you can do) nor do they return calls;Calling there is a nightmare- you can never get a live person, and if you do, they say they will have someone call back, but they do not;They have done work and not stood by it-I had a pretty new vehicle and they "fixed" it so now it always pulls to the right and they refuse to "fix" their defective work;The vehicle they first lost and then "fixed" of mine involved a rear end, and the trunk does not close properly. I only go there as there is not another dealership close by, and some of the times, the insurance company has mandated I go there. THIS PLACE IS HORRIBLE.
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March 2020 by Jamie G.
Chris Rice always responds to every email & goes the extra mile to make sure your cars bodywork is what it should be...highly recommend
