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January 2024 by Jennifer B.
imagine tracking down a Xbox series x at a different location, and getting it home finally to realize you would rather just get a different system. literally less than 12 hours old and not even opened. Got to this location and the manager said I couldn't return it because it would mess up their "inventory"... for one I was the manager at the palm coast location recently, I know for a fact that was a lie and the fact he lied to my face and told me to go return it where I got it was ridiculous. now I have to drive over 2 hours away to the original location to do a simple return on a unopened new product,
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August 2023 by Randy Bihlmayer
GameStop stores are on decline. People don't want to go to the actual store buy things anymore. The overhead does add to the cost of the items which makes sense. Sometimes it's nice to just immerse yourself in game swag. Bought a used system. It worked. Satisfied.
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July 2023 by Trea C.
There is a guy named Gary in this store who claimed he is some sort of manager. He lied to my child when he was asked what something was. My son grabbed something called a figpin which is a collectible pin and he asked the guy what it was because he was looking for an action figure. Gary lied and said that it was a figurine. This was witnessed by two people. My son bought two of these thinking they were a collectible figurine and opened them to find out they are pins. I called Gary and he lied on the phone saying he said they were "figpins" and refused to accept a return for a refund because they were opened. Not only did this guy lie to my son, he lied to me on the phone and I'm pretty sure he isn't a manager either. This guy's lies cost a child $20 and he could care less when confronted about it. I won't go back to this Gamestop that employees liars like this.
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July 2023 by Diane Modell
The guy was awesome and very knowledgeable.
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July 2023 by Daniel felipe rodriguez
I checked on the website if you have ps5 in stock and I tried to call today just to make sure you have it but nobody answered the phone the whole day I called 10 times ?
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June 2023 by Don Kooparelly
Can never get somebody to answer the phone , wont go there again
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April 2023 by B2DR TV
Close this store they don’t answer the phones and they have bad Customer service
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February 2023 by VCX Thulium
Place socks bought a protection plan and they specifically said exchanges are applicable as long as u have receipt and box had all that and they said they couldn't bc the thing was broke whats the point of a protection plan then
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February 2023 by Jason Richards
Love this Game Stop. They have / had a manager named Jason. He is the most informative person on each item I had a question about. What an amazing guy. Helped me with a few pre-orders and a few shirts.ive been to several games tops through the United States. This is by far the very best I've been too. Thank you all so much.
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January 2023 by christina marie
The staff was very helpful I go in for my son and I usually have no idea what I’m even looking for and they always help me and explain what I’m even buying lol
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December 2022 by Robert Murphy
Clean store and the staff were helpful and friendly. We got greeted right away and got what we needed quickly and without hassle.
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November 2022 by bmofosho12345
This location has great customer service. One location made a mistake but Anthony and the manager were awesome and made it right. I will definitely be back here!
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September 2022 by Jaileen Cardona
Great costumer service overall I had a question that the lady did not know She gladly said no worries we will figure this out looked it up on her phone and figured it out I was very pleased
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September 2022 by Nik Nunya
Kaitlyn is always a pleasure & goes the extra mile to help u out!! She’s literally always there everytime I go & runs the store with care while providing great customer service.
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September 2022 by Cassie Wassie
Love GameStop just not this one.. Worst service. Needed a $60 controller so I ask the lady to cash me out she let me stand there for a while before acknowledging me she then grabs the controller from the back and says the girl next to her would cash me out right? Stood forever in line waiting so they could close up and have conversations with each other instead it’s closing time now half hour later.. and I don’t like making people wait on me! So i won’t make them for me at Walmart insteadEdit: UPDATE! Sadly, Walmart has a bigger selection and for a half of the price
