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March 2024 by Shawn Boltz
I stopped in at the Orange City Leslie's to look for a couple items for my friend. Cole was working and was so helpful and knowledgeable. Cole is customer focused and helped me locate a couple parts. One part was not in stock and Cole offered to call the location in Jacksonville with the part. He also printed the details on the part so I could order online. I really enjoyed the amazing customer service and look forward to my next visit to Leslie's. Well done!
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February 2024 by Olivia P
Great customer service but the store needs ventilation! Suffocating in the store
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October 2023 by Crickett O'Toole
I went to Leslie pools today to learn about treating my own pool and Yanet was so helpful, friendly, and knowledgeable .
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September 2023 by Emily Bainbridge
We had our heater looked at today. Very pleased with the first visit and thankful for no trip fee on this first part.
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May 2023 by bikergirl
The employee which told me she was the assistant manager named, Zuleyka is very rude. I would never shop at this location again as long as she is employed there.
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May 2023 by Rev:B. Heard
I am a service connected disabled combat bedroom. I'm also a local pastor. I receive very bad service at this location. From one assistant manager name, Zuleyka. She was extremely rude on the phone, and in person. She yelled at me after I spent $500 on a pool vacuum. She also would not share the store policy for returned items. I have purchased a pool vacuum in pass time from this location. I returned it to have service and the service was unsatisfactory. The previous pool vacuum I purchased was $800. After purchasing the pool vacuum and having less than adequate service, I decided to give them another try. The salesperson/ assistant manager according to her, refuse to help load the product on my vehicle. I had to rely on another customer to load my product which I purchased at this location. I will be returning this product in the morning, and I will never use this company again as long as she is employed there. I think the company must be shorthanded with employees, are they do not invest enough training in customer relations. I am not a rude, or difficult person to deal with. I think she really lacks professionalism and it shines a bad light on this company.
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April 2023 by E Heard
The employee which told me she was the assistant manager named, Zuleyka is very rude. I would never shop at this location again as long as she is employed there.
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October 2022 by Don Joslyn
If you're trying to get Leslie's to replace a pool pump, good luck trying to get the work scheduled. Their appointment scheduling system does not work! I've been waiting a month to have my pump replaced. I keep getting the run around with corporate vs the store, and can't get a service appointment. Nobody seems to know how to get this work scheduled!
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October 2022 by Joseph Samberg
Bought a house in orange city that had a above ground pool. I wasn’t really loving an the idea of the pool but waterever. Going to try to clean it up and get it to work. Everyone highly recommend Leslie’s. I can’t say the same. Horrible rude service, i didn’t even say anything to the lady behind the counter just asked her what I needed with the pool water I brought in. I felt like I was a major inconvenience for her coming, even though I was the only person in the store when I walked in and left. Dropped several hundred dollars to clean the pool, with written instructions from the Leslie employees (yes I brought the water in) did everything they said. The pool remained dirty. Went to lowes and talked to a customer who was looking at pool supplies and better results. Needless to say you’ll have better luck with you pool at a box hardware store and ask random people then talking to the people at Leslie’s.
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September 2022 by Anthony Burgos
They kept giving me inaccurate recommendations for my pool which made my pool not swimmable and we were hoping to do a pool party for my daughter’s birthday and now we can’t.
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August 2022 by newbejoe
Thus far they had exactly what I needed. Including a shaft seal for the pump. Price was about right for the part and I did not have to wait four days for Am**on….
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January 2022 by Don Williams
I requested service to have my pump and filter moved from one side of a metal wall to the other side (about four feet with four 1.5 inch holes)After consulting the home office, the technician said he could only do it with a straight blade making an "ugly hole" as he put it, and I would have to sign a waiver. I threw him out. Very disappointing.
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October 2021 by Danny Gentry
Great service, and knowledgeable staff.
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August 2021 by Dino Morales
This store is the best place to buy all kinds of pool supplies.
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July 2021 by Kyrstin Elliott
Your whole company is a joke. We ordered over 2000 dollars worth of products from you. Then almost a month after he had only received 3 items then, y’all canceled our whole order because parts where on back order and you didn’t know when you were getting them in. We sent the parts back that we had gotten and we’re told we were going to get our refund. Then here we are 5 months later and we are still fighting to get our money back. I will never be recommending your company to anyone. I don’t know how your still in business if this is how you treat all of your customers. We are a military family who travels and meets lots of new people and will make sure that they pass the word along as well to never use your company for any of there pool needs!