Metro by T-Mobile at 125 S Volusia Ave offers a variety of prepaid plans and the latest 5G phones from brands like Apple, Samsung, and OnePlus. Customers consistently praise the friendly and helpful staff, who go out of their way to assist with various needs. Several reviews highlight staff members who provide excellent service, including helping with account issues, selecting new phones, and explaining product details patiently. One customer appreciated the staff member’s kindness and patience when transferring data and choosing a new device, while another praised a representative for helping recover a Google account after a security issue. The store is described as a welcoming place where staff members like Kayla and Melisa provide above-and-beyond service, making customers feel valued and supported, especially during stressful situations. Even when the store is busy, staff members remain professional and attentive. Overall, Metro by T-Mobile is known for its helpful staff, good customer service, and a wide selection of prepaid plans and phones, making it a reliable choice for those seeking quality mobile services.
I know I won't spell her name right, but Kayla was great, she really went above and beyond for my husband and I, as we really needed upgraded phones and she helped us out the best that she could, at first I hated the phone and still a few things that I need to work out but all in all very satisfied, as for we went there... read full comment
April 2024
The manager here is absolutely amazing she is the best
March 2024
This store was extremely helpful in correcting my plan. The manager Kaihyla was very polite and friendly and had no problem fixing my issue. This store was the best one ive dealt with so i give this store 5 stars...they deserve 10. Thanks for help!!
