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February 2024 by Rebecca
This is the best Quest I have been to. The staff is friendly, professional and efficient. Julio helped me out today. He's so professional and friendly. Highly recommend Orange City Quest.
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January 2024 by rod olfo
In the past six months, I’ve had several times labs done at this location and the staff has always been very helpful professional and kind but none of the QUEST facilities ever pick up the phone. The best way to get in and out is to use quest app or go online and make an appointment. You will be notified on your phone and the day of the appointment when you get to the parking lot you can do check in from the text message that QUEST services sent you. Note: I have not dealt personally with any administrative staff so I cannot provide an opinion as how helpful or polite they are.
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January 2024 by Maribel Lopez
Horrible and very bad service. They don't know how to empathize with the patient.
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November 2023 by Patricia
What a pleasure going to Quest for labs. Tabitha was professional and pleasant. Office was clean. Appointments were taken on time. All the employees were very helpful. Being a professional myself, I was impressed with this laboratory.
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September 2023 by Virginia Knowlton
I have been going to Quest at this location for over a year. Excellent techs and I feel very timely. My doctor likes how quick he gets the results.
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September 2023 by Katie Floyd
Tried to call the office six times to ensure they had my order before driving up there and leaving my colicky baby at home with a sitter. The phone rang busy every time I called. I called my OB office to ensure they sent the script over, and they verified they sent it. Drove to the office for my appointment and they said they don’t receive electronic orders and wouldn’t be able to assist me. I asked why their phones rang busy and I was told “we don’t answer our phones here”. Very frustrated with the service at this location. Ended up having to leave without having my labs drawn. Will not be going back to this location.
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September 2023 by Sue Harville
Was at quest 15 minutes before they opened and was the first person to sign in for an 8:15 appointment. Went back and was told my name wasn't even on the list and I could wait but there was no guarantee they could take me! But they were not even willing to add my name to the list! So how would they even know I was there?? Never going back there again!
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August 2023 by Joseph Butler
Set up an appointment, especially for Saturday. If you are a walk-in get there when they open. They will call your name twice and move on. There is a kiosk to check-in with and they offer text notification, but they will not text you. Be in the lobby and be ready. They nurses are great and wonderful but they are understaffed. Be patient with them and they will do their best.
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August 2023 by Katiam Bellatrix
I been there twice, one for my son and then me, let me tell you something, Kashira guuuurl your amazing, I mean everyone is awesome, but Kashi, she is a sweetheart. I have baby veins and only 2 people in my whole life been able to find them, one the lady must be dead (long time and she was old) lm*o and the other Kashira, I will recommend this place to anyone!
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July 2023 by Liz Pietri
The appointment system really sucks. It allows you to sign in as a “walk in” but if you don’t schedule an appointment they won’t take you. If that’s the case they shouldn’t allow us to sign in as a “walk in”. I wasted time waiting to find out I have to sign in AGAIN and this time schedule an appointment. I could’ve scheduled an appointment the first time I signed in. Now I have to sit here and wait an hour and 20 minutes for my appointment time.
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July 2023 by Angie Saunier
My mother fell on the sidewalk and these horrible people did nothing. When we came in to ask for info there were children behind the desk, a lady that said she didn't normally work there and the loud, rude woman with the children was NO help and horribly rude! Britney is absolutely horrible. Neither Evelyn or Julio did anything to help clean up the wounds. Jennifer then came out and was disgustingly rude, they refused to give us the property management number and refused to give us a copy of the paperwork. How do these ridiculous, incompetent women have jobs. DO BETTER! My mom is 74yrs old and did not deserve this abusive treatment.
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May 2023 by Jack Cox
Update: Today, my wife went and she was serviced by a Technician, Monica. First time ever blood was taken without bruising. She treated my wife with loving care and used a technique that yielded great results. Thanks MonicaI have always had good luck with Quest (well check in has issues) but today was exceptional. My doctor had missed a few things that he wanted me retested. This time, I was lucky for a 2nd time, I got Sarah as a Technician.My wife was having blood taken as well. Technician as well an dozens of RN's have issues with her. Her veins are small and roll when they try to extract blood. Her Technician wasn't having any luck and had tried many time with my wife. I told her that Sarah was the absolute BEST. The other Technician was seeking help. My wife sat down, Sarah gave her to once over and in just a few minutes with NO Pain, she had blood.I really hate that I do not know her last name, but she could teach classes on blood extraction. She has a pleasant soothing personality. Thank you very much Sarah at the Orange City, FL Clinic
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May 2023 by Bonita Digiovanni
This place is great. The staff are friendly and very professional. I need to get lab work done fairly frequently and have always gone to other labs until recently. My first visit to Quest in Orange City was as a walk in, my wait time was not bad. My phlebotomist Evelyn was wonderful and told me about the Quest App and about scheduling appointments and getting results through the app. Scheduling on the app is easy and I highly recommend doing this as the appointments are scheduled every 10 minutes, it works very smooth and efficiently. This is a much better system than other labs in this area.
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May 2023 by Erica Nocita
This location is always such a pleasure to visit. Delilah was exceptional this morning. I was early for my appointment, she pulled me right back in there, I was out in 5 minutes. She was so kind and pleasant, definitely made an unpleasant task easy peasy. Great group here :)
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May 2023 by A K
Delilah and Alex were so caring when I started feeling unwell after getting my blood drawn. They went above and beyond to bring me back to life lol thank you ladies!
