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September 2023 by Caitlin Young
I had an amazing experience getting my auto loan through this branch. Pat Parte was great to work with and was always available to answer all my questions. She made the loan process so easy. I will definitely be using this as my local branch and am very happy with my experience!
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May 2023 by Charles Piwowarski
Pat Parte is the best, helped us obtain our Construction to Perm Loan, look forward to a great banking relationship.
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April 2022 by G Rich
Professional, friendly staff. Made opening a business account so easy. Thank you Trustco Bank!
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September 2021 by Patricia Sylvester
I have been with Trustco in Orange City for six years and I'm more than satisfied with their service their professionalismAnd frankness to all matters.Number one
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February 2021 by Louis Sweet
Best bank I've ever had
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January 2021 by Kelly R.
Pat is amazing and makes things happen! She is the David Copperfeild of this branch and has a great ability for making things happen for her clients. We have been to her multiple times now and she always helps us in any way possible to make what we want a reality. We recently came to her with a situation, and although it normally doesn't happen as fast as it did, she made our deadline, and things happen quicker then they ever have. We will continue to work her for years to come!
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September 2020 by Mitchell Kelly
DO NOT BANK HERE! The branch and its staff may seem perfectly fine. However - the actual inner workings of Trustco are a complete and utter disaster. They do not follow their own rules they set forth in THEIR disclosures and agreements. In my one, YES ONE, week of banking here I had no access to my online banking and customer service could not resolve my issue in a weeks worth of time and dozens of phone calls. So - if you enjoy having no access to any of your precious financial information and a bank that breaks rules-Trustco is for you. Otherwise please stay far far away from this crooked bank. It’ll be nothing but grief and problems from day one!
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May 2019 by Anthony Phifer
Always pleasant, prompt, professional and will go above and beyond to assist in anyway possible. I go here 3-5 times a month and I am delighted to engage with any associate in the building. Trustco is the BEST-O !!!
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March 2019 by LARYSA DRUZHYNINA
Do yourself a favor and go to another branch...
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February 2019 by Patricia P.
Amazing Bank and employees. They treat customers like family and are always interested in how my day is going.
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April 2012 by A Google User
This bank has the worst customer service skills I have ever seen. They are rude, impolite and unprofessional. They are unable to provide information to customers about lending guidlines and procerdures. This bank also lacks lending policies and procedures that are fair in todays current market. If you have ever had a bankruptcy no matter how long ago you are denied, they will not even take your application. They just try to run you out of the branch as quickly as possible. They are discriminating against less than perfect people. There regional bosses are not any better. There poor service practices must have been passed to one another during training. I would not recommend this bank to my worst enemy.
