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January 2024 by james Scott
Great rental experience. We were hour early, they had equipment ready. Staff was excellent, and gave us great service. We had rented from them before and knew we would be well taken care of. Our trip was perfect, no problems!!
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December 2023 by Dennis Cox, Jr.
Easy and fast
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December 2023 by Kerry Weiss
Ignorant staff.Reserved a barn door type tandem covered trailer 2 months in advance.the gave me the garage door type which isn't wide enough for my 62" mower.They said the barndoor type does not exist (I know it does because I see them on the road every day and the kid working in the yard even confirmed it to them)!That's when the 2 OLD HAGS in the store git mad and rude with me because me and their yard kid knew more than they did!Horrible attitude and service, DO NO GO TO THIS STORE!!!GO TO THE STORE IN DELAND AND SEE THEIR MANAGER KEITH INSTEAD, YOU WONT REGRET IT.
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November 2023 by stacy lynn
I was there 3 times in the last month. The lady and the young girl there are unfriendly and act like you are bothering them. Extremely rude! I will NOT be back!!! I did have Jordan help me once and he was extremely nice! Must be a nightmare having to work with those two all day. Give him a raise!
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October 2023 by Dominick Graf
Horrible service. Returned my trailer same day and I rented. They didn’t check it in until 3 days later resulting in me being billed $59 late fee. I called them before they actually charged me 2 different times. Both times I was told that they would tell the manger and they would take care of it and she would call me. Never happened. Fast forward to last Thursday I’m charged $59 from my bank. I call them yesterday and am told manager is not in the office (never is when I call) and that the manager will call me back tomorrow morning. No call today. I call back again, manager is not there. Nothing anyone can do. I’m told to call tomorrow between 8am-3pm. So I will call tomorrow for the 5th time after I’ve already spoken to someone on 3 separate occasions and was told it would be handled and that I would get a call back and never do. Will not rent or drop off from this branch again. Very unprofessional.
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October 2023 by Stephen Brown
Quoted one price on the phone, given a higher price after being dropped off at location to pick up uhaul. Spoke with Phyllis, the owner who just happened to be there. She literally mocked me by saying to the employee who quoted me the wrong price "oh how dare you" then proceeds to tell me she cannot do anything, literally anything to make it right. Then gives me a boxtruck with over a quarter of a tank less fuel in it than the paperwork says it has. I go back in and she tells me "you can fix it on the link I sent to your phone". Misquoted price, tried to stick me for 10 gallons of fuel, very unprofessional owner. The employees, including the one who misquoted me were all polite and helpful through the whole process. The girl who quoted the wrong price was sincerely apologetic about her mistake.
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September 2023 by Amy Medd
I called an made an appointment for a hitch install. I have 2 email confirmations. I walk in and let them know that I have an installation and the women were so rude and condescending asking if someone called me to confirm the appointment. I stated no I had 2 email confirmations. They said they don’t matter. I am already in a high stress situation and they were so rude about their screw up! Then the appointment they can’t find and is not in the system but they can magically find my phone number to berate me more? Absolutely disgusting. I would give these two women and U-Haul zero stars if I could.
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July 2023 by Sonia Toledo
Jordan went above and beyond to help make my transaction as easy as possible. Before I even parked, Jordan and his team member helped navigate me around the site’s parking lot and even made space to help me park when no parking was available. Jordan asked the appropriate questions to help identify and assist my needs and helped carry out and load the multiple boxes I purchased into my rather tight back seat saving me from breaking a sweat! Top tier customer service and a very refreshing experience. Will absolutely recommend.
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July 2023 by Bob T
This facility sucks they never answer the phone and it seems the manager and employees could care less about customer service if I ran my business like u-haul runs there's I would be Bankrupt. Stay away!!!!
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July 2023 by Charquecia Johnson
I was going to rate a zero because the experience I had on Monday with one of the older ladies there . She was very rude but today I had Kim she was very helpful, professional and amazing .
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May 2023 by Freddy Morales
I have been to this place two different occasions to have a hitche installed on my vehicles and the laddy that works there I think she is the manager do not know what she is talking about or doing I had to go elsewhere
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May 2023 by malte strauss
I called this location to get a brake controller installed to tow a trailer with my SUV. They turned me over to their call center to make an appointment. I made the appointment and was told this location would be able to do the install 4 days later. I gave them payment by credit card. I showed up on time at the location on 17-92 and enterprise road. The computers were down again, which is a constant problem with them for the last ten days or as long as I been using them. I waited twenty minutes for the computers to come back on. Then after waiting almost half an hour I was told they are to busy to take me. They offered another install date in two days. I agreed. When I was walking to my car the clerk ran after me and told me they don't install brake controllers at that location at all. So the whole interaction on the phone and in person was a total waste of time. When I called the call center again the automated system just hung up on me and sent me a text to install their app which would be totally useless to me. A billion dollar company and they don't get their act together. Outdated hardware, uninfomed and underpaid staff that is in constant fluctuation are only the tip of the iceberg. Its all about corporate profits. I am sick and tired of the monopolies in this country.
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May 2023 by Kervin Garcia
It was like driving a portable potty. The steering felt off and the truck was unbalanced.Returned after 10 minutes on the road. I didn’t want to die on the road with the smell of urine by a potential crash or Simply being dazed by old ammonia.
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March 2023 by Charles Morris
My Adult Grandson, made every arrangement with U hauls 15ft truck & tow vehicle in advance, to help in his move for him & his fiance out of state of Florida to the Midwest..to enter our Military & her to Med school..in short, U haul & Staff (Jess) were Awsome, everything in order, clean, out the door in 15 minutes...that is how a business should function. As iam typing this, as they are currently moving west. I believe that U Haul did their best, to provided excellent service & equipment & in a timely manner ! Thank You U haul & Staff!! ...Do & can negative things occur??? Of course they do...my bet is, U haul is there to help at every level...5 * Rating
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February 2023 by CLARITZA Aviles Baez
Amazing Service by Ashley. We went there to rent a vehicle transporter for the same day and she was very kind with the service, price and even honored me the military discount. I felt bad because by the time we picked it up they were about to closed, but they made us feel comfortable and explained how the transporter works without rush. Thanks Ashley for the amazing service!
