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September 2021 by Laura A.
Honestly I've enjoyed my experience each time I've been in here (and I'm in here quite a bit). I will say, however, I always know exactly what I'm looking for. So I can't speak to the guidance or recommendations of employees. But they're always very quick at finding what I'm in there for, if I don't see it right away. Also, Matty helped me today with a 21 DOB pickup order. Super helpful. I knew it wasn't ready but was in the area and didn't wanna make another trip. Matty took care of it right away with a smile and professional efficiency.
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August 2021 by Steve T.
Ulta Orange city Florida, WORST SERVICE IMAGINABLE!!!!! Never again will I do my shopping there for my wife's things and she refuses to go back also. So pitiful.
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March 2021 by Lydia H.
HORRIBLE DO not EVER get your hair done here! I didnt even get a color, and my hair got fried.... I went in to get my hair styled, for an event, and came out with fried hair..... I wish I could put a before and after picture! My hair is below my shoulder blades, and i have now fried hair up to my ears.... I have now reached out to a much better quality salon, and they told me, that Ulta's heat tools have to have expired, and are too old, and the heat calibrator in the tools have gone bad... and that olaplex might not even salvage my hair.... I am now waiting to hear from Ulta's claims department because this is unacceptable!
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March 2021 by C B.
Used to love Ulta! I just turned pretty sick and wanted to still order all my stuff online. Order a bunch and it automatically shipped it to my billing Address and I live in a rough neigh where many packages get stolen so I bought a B.O box but when I called second after I order they said they couldn't change it :( any help on any other good beauty places I can still get all my faves? Thanks in Advances babes
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November 2020 by Thomas G.
Don't don't don't order online from these people. Accidentally made a mistake for some reason my billing address is correct but my shipping address was wrong, once I notice this I attempted to call and get this fix. I notice it right away I had to wait one hour for them to open when I called. The rep said there is nothing they can do to change the address. I spoke to her supervisor and she said she can try to cancel the order but can't guarantee it will canceled. The order definitely hasn't shipped yet how is this such a thing? I'm sure this has been an issue before but yet no one knows how to fix this. Better off going somewhere else
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January 2020 by Stephanie Ann
Once again, the staff at this particular Ulta are inattentive and rude. I was the only one in the store and employees were all carrying on with their conversations near the hair salon and again, I had to approach them even after making eye contact. Their customer service needs help. The girl I approached acted as if I cramped her style by asking her to see if they had my foundation in stock and she checked the drawer, where overstock is kept, said "nope", locked the drawer an
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November 2019 by Caitlin C.
This is a newer Ulta and it is super spacious! Every time I come in it is super neat and organized. They always have everything set up perfectly in a neat and shoppable set up. I love that they offer brow, hair and facial services in addition to all of the makeup and skincare. It's truly a one stop shop. The customer service is also amazing. Since Erica took over as General Manager I have noticed a difference in the stores appearance and overall customer service!
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November 2019 by Gianna C.
I'm a loyal Ulta customer and have been for years, but this store location and it's awful customer service is a result of poor customer service from the top down. I never get the same answer about products from more than one employee, which exemplifies incongruent messaging. Anytime there's a promotion from Ulta, this store is "out." For example, Tarte was giving away mascara if you spent $35, and I wanted to try said mascara. So I bumped my purchase up to $35 only to be lazily told by the cashier that they're out of all promotional items, no apologies offered. The worst is the actual store manager...she is trite and snippy and always appears to be bothered by the consumer. I tried to return something once, and she questioned me about the item like I was a criminal. I've reported this all to corporate and they didn't even blink. All in all, if you enjoy Ulta, go to the website and purchase directly there. They turn around pretty decent shipping time and prices, you'll get all your promotional offers and you won't have to deal with the hassle of the orange City team.
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September 2018 by Jon H.
Poor customer service. Not one of the three staff I saw greeted me or asked if I needed help, despite the store being almost empty. I wandered around for a little while by myself, then left. I'll shop elsewhere. This Ulta is a disappointment.
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July 2017 by Shannon P.
Do not get your hair colored here. Let me start by saying I went in for a consultation and was told it would be $120 to do my roots and touch up my peekaboo purple. When I went in for my color Devon informed me that it would be $180. Why because she had to lighten the part of my hair that had grown out were the purple is. So I thought about it and desided that I would just get my roots done. She did a horrible job on my roots I have dark brown hair and she used black hair color so you can just imagine how that looks now. She also left me alone for a good 45 minutes and left color in my hair when she "washed it" I also have hair color all around the edge of my hair line and on my ears. I have colored my own hair before and not made even close to the mess that she made. I will never go back here to get my hair done. It ended up costing me $52 with there 1st time client discount so I paid $52 to have to come home wash the rest of the color out of my hair and clean the hair color off my ears and face. Also one of the managers is the 1 who recommend Devon to me. She told me she did her hair.
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March 2017 by Ashley W.
I love Ulta. They have all my favorite beauty products. That being said, I hate this location. Every time I go in I have to wander around and find someone to help me. When I do eventually find someone, the employees are generally rude. It is worth driving to the Sanford location for a more friendly atmosphere.
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February 2016 by Michelle M. C.
I love Ulta! And I am screwed because this Ulta is like a minute away from work!! What can I say!? Less expensive than Sephora, good customer service and returns of any used product that you didn't like if it's not completely used!? That's awesome!!!
