Verizon in Orange City, IA offers a wide range of mobile, 5G home internet, and business solutions. Customers can visit the store or schedule an in-store appointment online, as well as place orders for pickup or delivery. The store has received positive reviews, with customers praising the knowledgeable and helpful staff. Scott Bertrand and Fernando Curiel, in particular, have been noted for their excellent service, quickly resolving issues and answering all questions. Another customer, Edgar Santana, was also commended for his exceptional knowledge and patience in assisting a customer and her daughter with a new phone purchase. However, not all experiences have been positive. One customer expressed frustration with the store's handling of a phone issue, feeling that the owner or manager became frustrated and simply replaced the SIM card rather than properly addressing the problem. This customer found the owner to be less than social and not very helpful. Overall, the Verizon store in Orange City, IA seems to provide a mixed experience. While some customers have had excellent interactions with knowledgeable and dedicated staff, others have encountered less satisfactory service. The store's ability to consistently deliver high-quality customer service appears to be an area for potential improvement.
I recently had an interaction with Edgar Santana. He was amazing. Super knowledgeable and had so much patience. Thank you for all your help. My daughter loves her new phone!
January 2024
Great customer service! Had a great experience. Edgar was great help!
November 2023
Takes forever, make sure you have plenty of free time before going
