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November 2023 by David Hicks
Work seems good, just poor communication throughout the process. Poor customer service once they get their money. Noticed this when looking at reviews but decided to go with was assured that this would not happen. My company does a lot of work for them, but we show on time. We have a leak that developed was told would be out on the following Monday, this was in September. We are now in October (23) and they were to be out at 10 am. Well, no call no show due to a family issue for the tech. Looking to have more work done, but will use another company. Was assured there would be no leaks, this is the second leak. I do not recommend, and should've went with another company with better customer service.
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May 2023 by Jennifer Quintanal
I called them for a free estimate twice, and they told me someone is going to call me to schedule my date, and I'm still waiting... This was like two or three months ago. Not professional.
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February 2023 by Sandy S.
I had a pergola removed and a roof added to my existing lanai. The workmanship, quality of materials, and attention to detail exceeded my expectations.
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February 2023 by Phil W.
I called the owner to schedule an estimate to replace the side screens on my truck pool enclosure. They were here in just a few days, and gave me a reasonable estimate. The work was completed within a week and was top notch. Mark and his wife (co-owners) were a joy and did a fantastic job. He also recommended replacing my tapcons with stainless ones attaching the enclosure to the concrete. Most of the old ones had rusted out and it was a great decision. I will definitely recommend their screen work.
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September 2022 by John M Johnm
Everyone knows by now, it’s difficult to find people who perform quality work with good communication skills.I had 3 quotes to re-do my pool screen and add a trap door panel.Justin beat the other quotes by a few $thousand (no exaggeration)This included replacing rusted hardware at the top cross members and the anchor screws in the foundation.He customized a trap door to facilitate access for cleaning the gutters and a fire escape for the second floor that can be opened on both sides.I didn’t make it easy for Justin, we had a new roof being replaced so the pool screen work had to be paused which took almost 4 months to resume, but Justin worked with my schedule.He’s excellent at returning phone calls and showing up on time. Quality of work was not sacrificed for beating the other two estimates.I highly recommend Backyard CreationsJ Medwid
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August 2022 by Barbara H.
Backyard Creations added a roof to our screen room which gives us an opportunity to use the room all year around in addition to installing a new carport.
Jeff and his team were both professional and courteous. They went out of their way to ensure both projects were completed on time and met our expectations.
We are pleased with both projects and would definitely hire them again. Thanks Jeff and team for a job well done.
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June 2022 by Steven Zarcone
Backyard Creations did such an outstanding job installing our new screened lanai in our backyard. It is BEAUTIFUL!! Their install technicians are very talented, professional and friendly. They also were not the most expensive out of the three bids we received. Great bang for the $$! I would highly recommend using them.
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May 2022 by Deborah Broach
After getting three bids to-update my screened in porch, I decided on Jeff with Backyard Creations. Jeff and John of Backyard Creations did an amazing job screening my porch. They went above and beyond helping with small repairs to get everything perfect to replace my old brittle screens. Jeff helped me get the cost down by suggesting we put new hardware and a new kick plate on my screened door rather than replace it. Jeff's experience and professionalism was impressive. I was so pleased that I have hired them to install vinyl windows as well. Sandy, who works in the office was so helpful with showing me how to take care of vinyl windows and was great in communicating with me throughout the process.I like to support small business owners and am so happy that I made the decision to go with Backyard Creations!
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May 2022 by Clyde Werts
Got nobody to come out and give me a estimate had to call back than they come out and still don't get a estimate talk like they know what they are doing but l'm not sureA month later and still have not heard anything from them
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January 2022 by Jim Weatherford
I have heard a great deal about this company and came highly recommended, however they are lousy communicators. Great at taking a deposit, however request information.......crickets. What was supposed to be done between Thanksgiving and Christmas......nothing done, supplies/materials delivered? I had to call the town of OP for permit information; Supplies ordered? No idea. If you want to get decent reviews, do what you say.
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November 2021 by Heather Wheeler
Jeff is great! They recently helped one of our clients with a screen enclosure and it was PERFECT! We will def be using them again in the future!
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September 2021 by Mela Mau
Unresponsive/ unprofessionalWhen I first called for an estimate for our backyard, I was told it would be two weeks to even get a phone call back?When they finally did call me back , Josh came out here and still has yet to give me an estimate???this was over a month ago now I have called him twice and left numerous voicemailsVery poor customer service do not recommend this company
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June 2021 by Marcus Hartman
Great install and a reasonable price but some warranty work has been unfulfilled for over a year. My wife and I have called numerous and promised a prompt dispatch. 4 calls and a visit to the office and I still have the issue. If it wasn’t for this, I may have a given a rating of 4 or maybe a 5.
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June 2021 by Brad Knight
I called several weeks ago to get an estimate on replacing or updating my current enclosure. Never heard back and I refuse to call multiple times. Clearly my business is not needed and i will be looking at others who actually want my money.
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June 2021 by John Martinez
Never even gave me an estimate and don't answer any calls afterwards.