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April 2024 by Silent Ninja
I’m giving Bank of America 3 stars. While I appreciate that they promptly corrected their mistake of shorting me $500 upon my return, the error itself raises concerns about their attention to detail and accuracy. Whether it was a genuine mistake or intentional is unclear, but it’s concerning nonetheless. Their customer service in resolving the issue was satisfactory, but the initial error leaves room for improvement.
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November 2023 by Annie Meza
Never answer the phone. But they have your money
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June 2023 by Lawton Hoover
Excellent service just don't may but 1% on savings acct last year on 90 thousand mDe 7 dollars of interest for the yr
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May 2023 by Eucarys Vizcaino
The service at this branch was excellent! Nita took care of my mother today and she was the sweetest with my children, kind, and professional. I have never encountered a bank that totally helps as well as understands their customers. Nita was absolutely the best specialist ever. Thank you :)
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March 2023 by Robert Hazelwood
Helpful with getting a new debit card and managing a few things on our checking account. I have been with BOA for 24 years and have always been taken care of in a professional manner. Thanks
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October 2022 by Joi B.
Not happy at all. The previous manager Ken was phenomenal he took care of everybody this bank was amazing. Now that he left it was awful. There was no sort of order, it was completely chaotic. After we left the teller we had to see the bankers and we sat there and waited and people were walking in off the street ahead of us. No I do not recommend this bank find another one. Note to Bank of America... Do not get rid of all of your good customer service people because then your customers will not come back
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July 2022 by Paul Constable
I don't bank there but cash checks from customers there an it always take 30 mins an I have to wait for them to "verify" the check
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July 2022 by Rob Anonymous
Banked with them a while ago. Never again. I would never trust them with a dime.
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May 2021 by Ajjafh Ajjafh
The worst customer service you can possibly get. Wait I’m sorry the word worst is an understatement I don’t think I can explain how horrible the service is at this location many times I come in and wait and wait for no reason while they keep talking in the back. no one is helping the customer
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April 2021 by Marcelle Quincy
Just called with a question, gentleman I spoke with was very informative, understanding, helpful and patient. A true pleasure to speak with, not the norm in today’s society of no customer service companies. Wish I could have remembered his name. He was young and I am old.
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February 2021 by Robert Zivkovic
The worst possible experience, have been with them for 35 years and will be changing banks. They are never open, constant issues with transactions, and have to drive across town to do basic banking. Do yourself a favor and look elsewhere!!
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September 2020 by Jennifer Menendez
Juanita is wonderful! My husband and I just needed to cash a check, since we don't bank here. She was helpful, kind, patient and a blessing to interact with. ?
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August 2020 by Billy Williams
Nice people, but terrible bank, it's never open and under staffed when it was open.
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July 2020 by Patricia Hair
I can’t believe they don’t have a drive up window at this bank. I’ve never heard of a bank without a drive up window!!! So I go inside......always a long line backed up to the entrance and ONLY 1 TELLER! Are you kidding me? The personal bankers are nice and helpful. But that’s it!!!!! I’d recommend going to CHASE BANK! Always good service inside and out!!!!
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February 2020 by Tod Sweatland
Absolutely the worst bank I've ever been to. One person working counter and will always ask you to go outside to the ATM with your money in hand instead of helping.....rude and do not know anything about customer service.
