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March 2024 by Jayson Wasielewski
Absolutely AMAZING Customer service!!!! If i could give 10 stars i would. So helpful, so informative. One of the best retail experiences EVER. If you are jewelry shopping or need help with a repair item GO SEE Chris!!!! I cant complement this store enough!!!!
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March 2024 by betas ipad
Great experience, everyone was really nice and welcoming!
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March 2024 by Raysa Turner
Wayne was a great salesman and made my son feel very comfortable with his purchase. Would definitely recommend.
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March 2024 by Guielermo Gutierrez
Wayne is awesome.... very professional and nice...
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March 2024 by Lauren Owens
My husband and I came in to see the assistant manager, Lori, to pick out our wedding rings and I couldn't be happier! Amazing customer service
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March 2024 by Megan Liles
Wayne and Lori did an amazing job taking care of my ring getting it shipped out to get fixed and got it back promptly before the date they originally scheduled absolute rockstars recommend this location to anyone who has jewelry from Kay’s.
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March 2024 by Ashley Dantonio
Went in to buy a ring and had a great experience. Clean store and a friendly pleasant atmosphere.
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March 2024 by Hiram Roman
The service was terrible. The one lady who helped had stopped helping and sent someone else . She had treated my other half as if we were broke and poor and couldn't afford it . The guy who helped us was no help because I could just do what he was at home . Instead of asking if we had more things to buy he was checking us out piece by piece.i won't go there again.
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January 2024 by Mark Williams
I bought a ring for my wife for Christmas. I got a size 6 but needed a size 5. I took it back and they are going to charge me $59 to change it because I didn't buy the $150 warranty. This will be my last purchase from Kay Jewelry and I'll make sure to tell anyone I talk to about this experience.
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January 2024 by Lesa W
Bought a chain and lifetime warranty with it after being told it covers repairs/replacement if something happens. Now after chain got damaged I'm being told I have to pay the difference and buy another warranty.
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January 2024 by Amy Cole
Please answer the phone. I have been calling for two days multiple times . I would greatly appreciate a call back on a eta to pick up my rings that the diamond have fallen out of .
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December 2023 by Christina Mason
Went in recently when there was no sale going on and asked the price of some earrings. Was told they were $210. Walked by the store a few days later and asked how much those same earrings were as there was now a big 30-40% off everything sale. Well imagine my surprise when I was told the original price is 3 something but 220 something with the “sale.” So I would’ve spent less on them when they weren’t on “sale”.I know stores do these fake sales all the time but it’s still nice to warn others to price shop before buying so you don’t get tricked into thinking it’s a good deal.
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December 2023 by Daniel McCollum
David provided excellent customer service for our purchase.
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December 2023 by Ashley Smith
I purchased 2 rings, a watch and necklace here. We are from out of town and my rings are in however I have not heard from the store and I cannot reach anyone there. So apparently after 10 days they will cancel my order yet no one has made an attempt to contact me. I have called numerous times, called Kay customer service and they cannot reach anyone here. Also, we specifically asked to not get the warranty on any of our items we purchased. Lo and behold, I checked my receipt and there is a charge. You would think someone would answer the phone on a Tuesday?! And please don’t tell me to give you a call! I’ve been calling.
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December 2023 by Hertzy Larochelle
My first time looking for a wedding ring , had a great time there Miss Renata the cashier there help me out in picking and made the process fun. She was amazing
