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March 2024 by Phillip Murray
Ryan ensured our eyeglasses were what we wanted and explained all the benefits. LenCrafters has proven once again the beat Doctors and customer service exceeds all others.
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March 2024 by Olivia Garrett
Have been going to this location for years. Not only do I get exceptional service from Dr. Brown but the optometrists in the store always go out of their way to help.
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March 2024 by Octavious Wilson
Jacquelyn was amazing and a great help!
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March 2024 by Lilly Brown
Jacquelyn was so helpful and nice. She helped me pick out the perfect frames. She felt like a family friend who knew me for years. Quickest appointment ever!!
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March 2024 by Vince Allen
very disappointed with this years visit to lenscrafters, I go once a year and get 2 pairs of glasses. this year I was told my insurance only covers 1 pair. It's the same insurance I had last year, I've always paid the difference. I felt like it was a bait and switch as I was told the second pair of glasses would be $479.00 AFTER the 50% discounted price. I should have done research before I went to lenscrafters as they have a D- from the bbb and are not accredited with the BBB.
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March 2024 by Tammy Brown
Oh my goodness. If I could give 10 stars I would. I could not be happier. This is the first time using Lens Crafters. I have never seen so clearly in my life. Will never go anywhere else again. The staff was absolutely awesome. I would highly recommend. Thank you all very much. See y'all next year.
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March 2024 by Juan Q
The Dr’s office staff was nice but the front part of the store is something else Worst customer service I have ever experienced, they only trained employees to be very unprofessional the assistant manager every time I went with an issue would look up and down on me and tell me I need it the extended warranty plan, the glasses were made with less than a month and I had to take back 3 times, they’re Ralph Lauren frames and they get stuck and unable to opened them on the leg part the manager named Ryan told me that it was usual for this type of frame when I asked what he did to fix it he said he clean it up with a solution inside the next day cleaning the glasses with a microfiber towel they got scratch some how I think that the solution he used removed the anti scratch solution I had on the lenses when they were made, this LensCrafters location is the worst I have been in other ones and have not had any issues in fact I had the same type of glasses made at a different LensCrafters location for more than a year same frame and still like new, I asked for Ryan to call me back more than a month ago and have never heard back from him.
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February 2024 by Kate M
Their online booking system is flawed and doesn't allow you to add a patient's name. So I booked 3 apointments for myself and 2 teenagers but because they were all under the same name as per their own system, they cancelled 2. Even though they were 3 different kinds of apointments (no contacts, contacts, etc.). I didnt find out my apoinments had been cancelled until I had already pulled my kids out of school for the apointments, so I lost some time at work and kids missed some school over this. I was ready to buy 3 eye exams and a minimum of 3 sets of stacked glasses, but since they don't want our business today we will take it elsewhere. This is more their loss then mine. Just thought I should warn y'all about their flawed booking system.
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February 2024 by Derek B.
Had my eye exam here. The staff and the optometrist were wonderful! Explained everything and addressed the issue I was having. They took their time and made sure I understood everything. The salesperson April was great too! Helped me pick the lenses that would work for me and made sure the new glasses would be what I needed. I will definitely be back and highly recommended!
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January 2024 by Lorrie Partridge
Ryan was wonderful help and did a great job for my replacement glasses!
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January 2024 by Wendy Hane
Absolutely the best service I’ve had! Everyone was so knowledgeable and friendly!!! Check in was easy, the optometrist was phenomenal and Gregory was superb!Thank you Lens Crafters ♥️♥️♥️♥️♥️♥️
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January 2024 by Grace Hill
The long gray haired older lady was absolutely rude as soon as i walked in. and continues to be every time.She spoke to me and my mother as though we were toddlers for simply looking at glasses.My mother has been a patient of Doctor Mack’s ever since Doctor Hunter was here. just lost about five customers.
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December 2023 by Beth Jansen
Ryan, the store manager, was very helpful and informative. He knew his stuff! He made eyeglasses selection an easy process!
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October 2023 by Joel S
Excellent staff and doctors. Ryan was very helpful and took the time to answer all our questions. As someone new to progressive lenses, he took the time to adjust the measurements and explain what to expect while wearing them. Highly recommend this location.
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October 2023 by Leah
My experience from beginning to end was pleasant at LensCrafters today. Dr. Brown was knowledgeable, thorough, and had a very pleasant demeanor. The sales associate, Jacqualyn, helped me find glasses with the perfect fit in the color I wanted. She was also thorough in her explanation of the different types of lenses. Furthermore, I appreciated her matching my sense of humor during this life-changing moment of purchasing my first pair of progressives.