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March 2024 by Debbie Swihart
Great staff, well stocked clean store
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December 2023 by Marchelle Smith
The only grocery store with top-notch customer service!!!UPDATE: This is my favorite Publix and unfortunately today wasn't so pleasant.When I asked Emma if she was open because I saw the light was off but I saw she was still working, I just wanted to make sure because I understand when someone is ready to go, well when I asked, she heard me and Ignored me and before I could get it all out again she said Yes in a not so pleasant tone. Then when got up to the cashier not once did she greet me at all. No smile. No greeting no Nothing. Like she was mad with the world. I am not used to Publix customer service being like this. Maybe she should go to Walmart or somewhere else who don't mind bad customer service.Groceries cost. Being Nice is Free.
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December 2023 by J S
Walking into this Publix, I instantly noticed how cleaned and nice it smelled. As I'm making my way to the deli, I am greeted with more delightful scents. Walking I to the bakery you instantly get a tickle of cinnamon swimming through the air which is quickly replaced by the salivating, distinctive, smell of Publix fried chicken. My stomach was set on a Boar's Head Chicken Cordon Bleu on the delectable Italian 5 grain subroll.There was a small line (of course there's a line. They are PubSubs!) and I watched the deli associate, Johnny taking extra care on the lady's order in front of me. He has great customer service skills and awesome marketing! The lady loved him, specifically asked for his name and then Johnny made sure to let her know and also invite her back to see him! Talk about return sales!Once I became line winner (woohoo 1st place!), Johnny greeted me warmly and welcoming. He had to cut my sub meat fresh (never mind that! Love a fresh cut) and then built it with love and care. The best way to explain how I watched this artist transform these ingredients put before him into something magically delicious is the famous scene from the film 'Ghost'. He handcrafted this beautiful piece of edible art that I later devoured and cried tears of joy and contentment from.I WILL be back to see Johnny and challenge all Pub Sub Artists to aspire to be as phenomenal as this man. Well done sir, and continue to inspire our appetites and soothe the hanger demons many of us have within.
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November 2023 by William Waller
Like most places with a Publix we have two in a 5 mile radius... and about 9 in a 10 mile radius. Because of that it can be hard picking one as your primary but we are happy this one happens to be the closest as well. The staff is friendly and the environment is clean. Prices suck but that's nothing new so just make sure you are using the catalog or getting discounted items to save some cash.
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November 2023 by Scotch Pure
The prepared food department is awful. Team member talk about the customer so that the customer can hear. I ordered honey hot wings that where drizzled, not tossed with sauce, very dry, I asked for more sauce, I wanted the wings prepared the way I have had them prepared the past 3 days that I have eaten them for lunch. Associate informed me the sauce is drizzled not tossed, a few associates proceeded to speak poorly about me knowing I could hear them. I spoke to the department manager, he had no clue what I was talking about but agreed with his team members, that the sauce is drizzled. Our entire office has eaten those chicken wings daily since we were introduced to them, so now the customer is lying. I call to speak with the manager, oh I failed to mention, I ordered my wings for 1.30pm, I still don’t have them at 1.42, I’m now 12min into my 30min lunch. There was no store manager or assistant store manager available, this is a busy Friday afternoon, but ok. I was transferred to a department manager, Sarah, why just why. Sarah informs me with a condescending laugh, I’ve eaten those wings before, yes, the sauce is drizzled, maybe today the sauce is drizzled. I shared with her that the level of customer service I received was very poor. Publix’s slogan is “where shopping is a pleasure” you failed, greatly. Sarah, the Deli manager and a few team member are in dire need of customer service training. Harper, who works in prepared foods, is a class act, always goes above and beyond doing the right thing for the right reason, you have a great internal mentor. I was offered my money back, I told Sarah to keep it, apply to training their managers. I’m not looking for free food, I’m looking to shop in a pleasant environment where the customer gets what they pay for. I will continue to try and connect with the manager. This store is one of the worse Publix stores.
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November 2023 by Juan Rosario
Love this place! Conveniently close the house, clean, and super friendly staff. Prices are a bit high, but that’s just Florida and the times we are living in.
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October 2023 by Ronnie Sherard
I love shopping at this Publix! It's always easy to get in, get what I need, and get out on my way home from work. And, every time I have shopped here, I've been greeted with a smile from the cashier. Keep up the great work, Publix at OakLeaf Commons!
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September 2023 by Julie Palmer
I just ordered 2 big platters for a family gathering for today & they were both fantastic! Everyone loved the food. Even though they were pricey, I’ll do it again & again. Everything was so fresh & put together very nicely. The staff is also ALWAYS incredible.
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September 2023 by Sierra Ferguson
Always a great visit at this location. It is spacious so everything is not too close. Parking is great , I never have any issues and the lines move very quickly.
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September 2023 by benjiboi101
I bought my turkey from the deli one day ago and it’s gone bad. I’ve kept the bag completely close and went I had some it tasted like it was old product. Very disappointed
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September 2023 by TruckNTim80
I rather go to this location over the other Publix (the one off Argyle) simply because its less congested.Staff is very polite and professional.
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September 2023 by April R
Best Publix in Clay County and Duval too. They are always nice and ready to assist you and the store is always clean. Would give 10 stars if I could!!!!
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August 2023 by Caesar's Momé
Great place to shop, very professional and warm friendly staff. EVERYONE is helpful. It was a pleasant surprise.
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July 2023 by Trent Cecrle
The meat manager Kimmy was very professional an assisted me in in the items I needed to find. It's nice to go into a store and get that kind of quality customer service.
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July 2023 by Googleleebear Day
Bakery? the cake was breath taking ? great surprise for the birthday girl & guests ?? & the birthday candles ? are edible dark chocolate ?? (not the wick of course)
