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December 2023 by Christine Brock
Today I walked into Shoe Carnival looking for shoes and I definitely got them with the amazing help from Pedro Sotomayor. What awesome customer service he gave,he took his time and helped me find what was needed for my feet. A huge thank you for your kindness, Patience and understanding. I appreciate you. I can walk around comfortably in my shoes now.
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November 2023 by Robert DeGrie
Staff was great! Found what I needed easily. Quick in and out without breaking the bank!
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November 2023 by John Yancy
Always have great deals on name brands and the staff is always friendly!
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October 2023 by Marya Mckinney
Great selection! The store was beautiful visually can’t lie. But I unfortunately had one of the worst retail service experiences here. No one said a word when I came in not during being there with my friend/coworker. When spoken to my coworker was sitting trying on multiple shoes I had a pair of shoes I was walking in trying on with 2 other sizes (you know just in case they’re too big or small). Mind you all of their shoe boxes were like brand new just got off the truck and put onto the floor so, stuffed with styrofoam, cardboard liners, and placed in plastic and tissue paper! I had to take these off and out to try on of course no big deal but when approached by associate all I heard was “Is this your mess?” I had no words other than “I’m sorry so this not a shoe store where you try on shoes…” During this time too I had asked another associate (assumed to be a manager on duty) if they accepted applepay/tap pay where she seemed bothered I asked, repeatedly asked me what I was asking about but then answered yes they do. My friend/coworker was baffled tried on 6+ shoes decided on none due to experience. I rather wanted the boots I tried on, they had a good deal BOGO! I get up to the checkout, another associate with attitude tells me you have to purchase 3 to spin the wheel (I asked if I could spin) and I confirmed they do military discount. I use my apple pay/ tap pay and the machine rejects it (not declines). The associate and I quote says, “We don’t accept apple pay or card or tap pay.” I responded with “The lady told me right there you do and your screen displays appleplay/tap pay accepted right here..” She responds with “Well we accept tap pay and that just not the apple pay card you’re paying with but we take apple pay…..” I kid you not I was BAFFLED, LOST FOR WORDS, SO CONFUSED & OVER IT BY HOW SHE JUST RESPONDED. I tried a different card on my tap pay and a complete blank screen came up then she says that didn’t work and I responded with well then I don’t want them anymore and walked out! This was pitiful every employee acted as if it was 5 mins before closing (I came in before 7:30), no one spoke to customers, when spoken to… STRAIGHT ATTITUDE & MINIMAL SOCIAL/PEOPLE SKILLS. But the audacity to approach a customer and ask “Is this your mess?” and get loud with them…NO THANK YOU. I WILL NOT return to this Shoe Carnvial (less than 7 mins from my home) I will hope for a better experience at another location sometime soon then what I did and I hope customers will receive either exactly what I did and not return or get exceptional service and/or way better experience than me and my friend/coworker.
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September 2023 by Just lookin'
Well stocked and maintained merchandise. Store was clean and comfortable to shop in. Staff very nice and helpful ?.
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August 2023 by Dave Cook
Great selection. I’m also impressed that after visiting three other name, brand or national brand shoe store, but this is the only place I could find the employee actually knew how to properly measure a child foot or shoe size. I can’t believe that this basic skill is being lost to the new generation. Thank you Chicago for making sure that you’re employees know how to do this!
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August 2023 by Teresa Hernandez
Crazy busy with school starting. We only got one pair. Would have loved to have gotten more.
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June 2023 by Phillip Guerra (Phillipe the pirate)
Nice shoe store...But they need better staffing....Would not allow to get my military discount...Personnel didn't speak to good English and lack of experience behind the counter and cash register.....
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June 2023 by Jazzytz
Nice selection of shoes but i wasn't asked if i needed any assistance one time. 4 people were working with 2 customers in the store helping themselves.
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May 2023 by Julie Clancy
Prices could be a bit better I usually go on sale days but still seems very pricey staff is helpful and friendly
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April 2023 by jack kerkering
I used to work here, all I can say is Brian is the sweetest and kindest worker there. There was another amazing kind women I worked with and I can't remember her name (I think latasha?) but they both deserved raises honestly and they worked so hard. They were big reasons why I stayed and when I told them I was getting a new job they cheered me on as the new job was much more suited to my personality and expression. I miss Brian so much. If you ever have a problem, he's the man. If he sees this, I hope you're doing well!
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March 2023 by David Skullz
Great products as always but I guess I was a little too Dark, to be in there idk but soon as I came in 2 people were just following me like I was going to steal something, and as I was cashing out, the lady that was cashing me out, didn’t tell me have a good day like, she told the rest of the customers that was in head of me and then didn’t even hand me the bag!, I had to reach underneath the plastic divider, only reason I gave 2 stars is because the older black guy, said have a nice day. Sad
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December 2022 by John Logan
My experience today very good customer service would definitely come back to this location, good selection.
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December 2022 by elexis anderson
Ordered online and was able to quickly pickup within two hours although the store seemed busy! I hadn’t realized there was another perk besides, not paying for shipping, when I received a $10 credit for ‘ordering online & picking up in store’ very pleased!